I bought 12 plum coloured roses for my mum for Mother’s Day. To say we were beyond delighted is an understatement. They were, and are, stunningly beautiful. The fragrance of the roses hit the... See more
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A beautiful green rose for my beautiful Irish friend for Christmas. She was very pleased to receive the gift. And sent me photos straight away. So two happy friends. Eternal petal are excellence a... See more
Lovely item. I buy one every year for my wife. We've got quite a collection now, with plenty more colours to go (if we stay together)!
The most amazing gift you could give to a loved one I bought two and they were greatly appreciated thankyou
Company details
Written by the company
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Contact info
London, United Kingdom
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Absolutely fantastic
October 10, 2023
Reply from Eternal Petals
Hello Andrew,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
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Absolutely beautiful product
Absolutely beautiful product. Excellent customer service. Exactly how it’s described and worth every penny. Love Them and so will you!
Thanks so happy I ordered these for our mums. Will definitely order more in the future…..
October 5, 2023
Unprompted review
Reply from Eternal Petals
Hello Leanne,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Excellent price great product
September 20, 2023
Reply from Eternal Petals
Hello Douglas,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Reply from Eternal Petals
Hello,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Reply from Eternal Petals
Dear SG,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
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Reply from Eternal Petals
Dear Derbyshire,
We're so happy to hear that you loved our Service.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
A great gift for a loved one
A great gift for a loved one, well happy with the whole thing
August 28, 2023
Reply from Eternal Petals
Dear Darren,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I've not recieved the item I purcahsed
August 30, 2023
Reply from Eternal Petals
Dear Daniel,
Please accept our apologies for the inconvenience. Upon checking, we see that your order is delivered.
Please note that you've placed order after working hours hence the order was shipped on next working day followed by weekend.
Let us know if you need any further help.
Best Wishes
EP Team
Reply from Eternal Petals
Dear Baz,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
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Delivered in bad condition
August 10, 2023
Reply from Eternal Petals
Dear Rashid,
We appreciate you taking the time to review your experience, and we are very sorry for finding out that the item you have received did not match your expectations.
We take our reviews very seriously, so we want to rectify the issue by requesting you to send us a picture/s of the item received to our email support@eternalpetals.com for us to take the necessary actions.
Providing a great customer experience is very important to us, and we would like to do everything we can to make things right for you.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team 🌹
Reply from Eternal Petals
Dear Carol,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I still have not received my package
I still have not received my package. The delivery hasn’t updated in two days. There hasn’t been any follow up on where my delivery is.
August 7, 2023
Reply from Eternal Petals
Dear,
We’re sorry to hear you’ve been experiencing issues with the delivery of your order.
We use 3rd party courier partners to deliver our order and we try best practices to ensure there are no issues with the delivery. As we don’t have complete control over their logistics sometimes issue can arise. We’ve forwarded your feedback to concern courier team to ensure this doesn’t repeat.
We've resolved your issue via email.
If you’ve any further issue, then we request you to please reach out to us on our email support@eternalpetals.com
Kind Regards,
EP Team
Shipping was faster than expected
Shipping was faster than expected. They were packaged very securely to avoid any transportation damage. They are beautiful....my wife loved them. They come with care instructions so you are not guessing.
July 31, 2023
Reply from Eternal Petals
Dear George,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
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Reply from Eternal Petals
Dear Dawn,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Not a surprise any more
They done OK easy to use website and order but when sending it to another country I paid the delivery charge which was asked by eternal petals but got a message from customs in that particular country for more money eternal petals should have said that during the ordering of goods the surprise has now turned into a bit of a nightmare the person receiving having to pay customs and hopefully get it before they leave the country to come home
July 26, 2023
*** Scam Alert ***
*** Scam Alert ***
Ordered 13-Feb-2023 - still not delivered
140 days later, they sent an invoice
Still not received the goods
Top Tip: KEEP CLEAR, if you have ordered and being ignored, contact your credit card company and report the scam.
There seems to be a robot response to any comments thanking us for being gullible and please contact support at blah blah blah - guess how many times I've had a response? Yep, it's a delaying scam !!!
July 2, 2023
Reply from Eternal Petals
Hello Bob,
Please accept our apologies for the inconvenience.
Due to unprecedented surge in order volume during valentines week followed by operation issue we had delays in order delivery. We've taken necessary steps to ensure it doesn't repeat.
Regarding your order, the refund of the total order has already been issued to original mode of payment.
While we understand that the current scenario was not as per your expectations but we hope you'll give us a chance to serve you and make you happy in near future.
Best Wishes
EP Team
It’s nice but they changed the box.
It’s nice but they changed the box for a “more expensive one” without offering me a choice or free upgrade, plus the vat at the end is naughty we are retail customers not wholesalers who add the vat on top of pricing, lettering is tiny and very average, every option is on top of the first price they show so no proper box I assume that was classed as gift wrapped as I say nice but very misleading advert but that’s FB for you lesson learnt !
July 6, 2023
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Appalling customer service
Appalling customer service, no response to multiple emails or online chats.
July 3, 2023
Reply from Eternal Petals
Dear Richard,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We request you to please reach out to us via email on support@eternalpetals.com so that we can check with it and help you out.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team🌹
The wrong colour supplied
The wrong colour came I emailed and no response I phones twice phone cuts you off being on hold for 20 mins very disappointed
After reading this reply you need to change your advertising for this item then as it clearly shows pale pink with darker pink edges them people won’t be disappointed!!
June 26, 2023
Reply from Eternal Petals
Hello Amanda,
Please accept our apologies for the inconvenience.
Upon checking, we see that correct product has been delivered to you. Double pink consist of 2 shades white and Pink.
Please let us know if you need any further help.
Best Wishes
EP Team
Beautiful rose
Got my rose within a few days after purchasing and it is in pristine condition, would definitely buy again!
June 28, 2023
Reply from Eternal Petals
Dear Reece,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
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