Easy to use with a clear layout. Supporting selected ethical groups and investments. ` And one of only a few genuine platforms for green investments I've been using the Ethex for a number of years a... See more
Company replied
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See what reviewers are saying
Overall the experience was great. Would just say one thing that might be helpful to others. The form to help me invest direct from my bank did not clearly state that certain numbers would only be re... See more
Company replied
This was my first time to purchase via Ethex. I am not normally an internet shopper ( except train fares) not am I usually an investor. I bought a shared in Kent Community Energy roof top solar. I wa... See more
Company replied
Enjoyed reading the clear information and guidance about what i was investing in. Clear instructions about how to buy and the emphasis that I could lose all my money. Simple to take action.
Company replied
Company details
Information provided by various external sources
Ethex makes it easy for everyday people to invest positively in organisations that are working hard to protect people and the planet. Join our community of 15,000 people and find out how you can use your money as a force for good, whilst targeting returns of 5%. Capital at risk.
Contact info
The Old Music Hall, 106-108 Cowley Road, OX4 1JE, Oxford, United Kingdom
- 01865 403304
- help@ethex.org.uk
- ethex.org.uk
4.6
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Smooth transaction
As ever with Ethex, it was a very straightforward process. For anyone new to ethical investing, the app 'walks you' through the process, so you are aware all th time what you are committing to.
October 31, 2023
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Local, ethical community investments
Great to be able to invest in community assets and sustainable energy. Brilliant to have local alternatives instead of corporate fossil fuel investments...
October 29, 2023
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Contents is great and once your…
Contents is great and once your registered its really good, but the UX for signing up could do with some work.
October 24, 2023
Very positive to see Ethex broadening…
Very positive to see Ethex broadening their investment offer to include ethical financial services - well done!
October 31, 2023
Unprompted review
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Yealm Community Energy share buying…
Yealm Community Energy share buying process appeared to go well through Ethex althoughI do now get a large number of emails for other projects I am not interested in
October 23, 2023
Reply from Ethex
Hello
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on Trustpilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
A great initiative but I do wonder if…
A great initiative but I do wonder if their due diligence could be improved as I have lost a substantial amount of money through them some years ago
October 11, 2023
Difficulties with the test:
I had difficulty getting through the quiz for investors & found some questions rather ambiguous. I’m not a first time investor & do t feel ‘at risk’ but found this approach off-putting. Had I not been very keen to invest I’d have given up. I expect many potential investors will have dropped off - not returning after 14 days.
October 9, 2023
Reply from Ethex
Hi Jean
Thanks for your review, we appreciate your feedback.
We appreciate that the Investor Appropriateness Test can cause frustration for people wanting to invest via Ethex. We have published this article that gives more information on the test and its purpose, as well as links to sections of the website that should be read before attempting the test https://www.ethex.org.uk/news/a-guide-to-registering-on-ethex
As a responsible ethical investment platform, we are committed to ensuring that potential investors fully appreciate the risks involved with the investments we offer, and we have adopted the FCA test as an important part of the registration process.
We thank you again for sharing your feedback, and if you would like to discuss any aspect of the registration process in more detail, please email help@ethex.org.uk.
Yours,
The Ethex Team
Fix the questionnaire process please.
The questionnaire to be allowed to invest was near impossible to pass. When did pass only then did you ask the questions about not investing big percentage of my assets.
Why on earth establish at start if you are a small investor as I am.
October 7, 2023
Reply from Ethex
Hi David,
Thanks for your review, we appreciate your feedback.
We appreciate that the Investor Appropriateness Test can cause frustration for people wanting to invest via Ethex. We have published this article that gives more information on the test and its purpose, as well as links to sections of the website that should be read before attempting the test https://www.ethex.org.uk/news/a-guide-to-registering-on-ethex
As a responsible ethical investment platform, we are committed to ensuring that potential investors fully appreciate the risks involved with the investments we offer, and we have adopted the FCA test as an important part of the registration process.
We thank you again for sharing your feedback, and if you would like to discuss any aspect of the registration process in more detail, please email help@ethex.org.uk.
Yours,
The Ethex Team
More power for the people!
Very pleased with current investment, decided to round the figure up with more shares. A slight problem that occurred was swiftly dealt with by the Gower Power staff!
September 27, 2023
The "quiz "
The "quiz " to be able to start , at best seems ambiguous even though I fully understand any investment made is just a gamble and everything could be lost , and if you want to make that investment in a local community scheme that has just come to your attention tuff luck it could be too late . So I don't think Ethex is good for community funding, more like a scheme to make some fail ?
October 2, 2023
Reply from Ethex
Hello,
Thanks for your review, we appreciate your feedback.
We appreciate that the Investor Appropriateness Test can cause frustration for people wanting to invest via Ethex. We have published this article that gives more information on the test and its purpose, as well as links to sections of the website that should be read before attempting the test https://www.ethex.org.uk/news/a-guide-to-registering-on-ethex
As a responsible ethical investment platform, we are committed to ensuring that potential investors fully appreciate the risks involved with the investments we offer, and we have adopted the FCA test as an important part of the registration process. We absolutely do not wish for people or community groups to fail, just to ensure they fully understand the products.
We thank you again for sharing your feedback, and if you would like to discuss any aspect of the registration process in more detail, please email help@ethex.org.uk.
Yours,
The Ethex Team
Awful investor appropriateness test
The investor appropriateness test is very poor. After 3 attempts I gave up and invested elsewhere.
October 4, 2023
Unprompted review
Reply from Ethex
Dear Rob
Thanks for your review.
We appreciate that the 14-day lockout period following two failed attempts at the Investor Appropriateness Test can cause frustration for people wanting to invest via Ethex.
As a responsible ethical investment platform, we are committed to ensuring that potential investors fully appreciate the risks involved with the investments we offer, and we have adopted the FCA test as an important part of the registration process.
We have published this article that gives more information on the test and its purpose. https://www.ethex.org.uk/news/a-guide-to-registering-on-ethex
We thank you again for sharing your feedback, and if you would like to discuss any aspect of the registration process in more detail, please email help@ethex.org.uk.
Yours,
The Ethex Team
Quick and efficient
September 27, 2023
Reply from Ethex
Hello,
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on TrustPilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Generally safe investments!
August 23, 2023
Reply from Ethex
Hi John,
We just wanted to say a quick thank you for leaving a 4-star review of Ethex on TrustPilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide! If you have any comments or suggestions to improve our service, please get in touch at help@ethex.org.uk
Yours
The Ethex Team
Would avoid in future
Most investors have complained about the complexity of investing and some have actually given up . All in all a horrible experience
September 15, 2023
Reply from Ethex
Dear Stephen
Thanks for your review.
As a responsible ethical investment platform, we are committed to ensuring that potential investors fully appreciate the risks involved with the investments we offer, and we have adopted the FCA test as an important part of the registration process.
We have published this article that gives more information on the test and its purpose. https://www.ethex.org.uk/news/a-guide-to-registering-on-ethex
We thank you again for sharing your feedback, and if you would like to discuss any aspect of the registration process in more detail, please email help@ethex.org.uk.
Yours,
The Ethex Team
Reply from Ethex
Hi David,
We just wanted to say a quick thank you for leaving a 5-star review of Ethex on TrustPilot. We appreciate you taking the time to do this and are delighted you are happy with the service we provide!
Yours,
The Ethex team
Making ethical investment harder
Ethex list ways to invest in different projects which are all in some way making the world a better place. Thanks to them I have invested in grassroots social housing and community solar power projects. Unfortunately they then requested a source of wealth check and lost all my documents, their backteam seem incompetent. Very sad and considering withdrawing my investments.
September 13, 2023
Reply from Ethex
Hello,
Thank you for updating your review. We are sorry that you have found the investment process negative on this occasion. I know our team is in contact with you regarding your concerns, but I wanted to address the points raised here.
The source of wealth check is an essential anti-money laundering requirement that we adhere to.
Unfortunately, the envelope containing your document did not have our company name on it. We share a building with several other businesses, and the receptionist did not know where to place the envelope, but it was held securely, unopened until they passed the envelope to us when we instigated a search. We have since received it, acted on it, and contacted you.
We value all of our investors and aim to provide high-quality support when needed, so we're sorry that your experience on this occasion was not as smooth as possible.
Yours,
The Ethex Team
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