Excellent Service..
A big thank you to Ethnoz for arranging our Onam outfits at the last minute and ensuring they were delivered right on time. Truly appreciate your prompt support!
September 13, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Ethnoz is a start-up British brand serving customers with Indian traditional outfits. The genuine and authentic Indian apparels with personalised designs us the main business focus. To seriously support the sustainable living style, Ethnoz target largely on Handlooms. This is to improve the lives of hundreds of people engaged in weaving job. Ethnoz thrive to become the trusted name in personalised fashions.
Contact info
Woodland Road, CM12AT, Chelmsford, United Kingdom
- 00447564644484
- Info@ethnoz.uk
- ethnoz.uk
Advertisement
I received the order on the next day…
I received the order on the next day itself,I made an express delivery as it was a last minute order.
Dhavani and kids dress is exactly as shown in the site and even better ,I would really appreciate the way it is ironed ,folded and packed. The material is good quality,and the stitching is excellent. Thank you so
much again ☺️🙏
September 3, 2025
Unprompted review
worth buying it 😍
I did really loved the necklace set…. So beautiful and adorable 😍😍
August 24, 2025
Unprompted review
We purchased some special Onam clothes…
We purchased some special Onam clothes for my kids, and it was an amazing experience. The quality is excellent, and they offer great value for money.
September 15, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Customer,
Thank you very much for your encouraging response. We are so happy to serve your fashion needs. As a developing British brand our quality promise to customers will always be kept on top of priorities.. We are looking forward to serve your family in all future fashion needs.
Team Ethnoz
Advertisement
Absurd customer service!
Id be the last one to give a negative review however these guyz have compelled me to do so! I placed an order which i anticipated would reach before onam on the 15th as the delivery date given was the 7th sep.. Once the order was placed and payment gone through,i get texted by the team next day that due to technical error the product isn’t available..Understanding! I decided to choose an alternative and they confirmed that was available.On 8th i was updated that the delivery should be made before 18th contact to the initial delivery date given however there is a custom charge and i should be paying that immediately i get a notification.This was done on 10th as soon as i recieved a customs mail..2 days later there is still no tracking information only for me to find out from anpost that they still haven’t recieved my package! They only recieved information about recieving it hence a custom mail
Was sent in advance to clear the product as soon as it arrives..So basically after placing an order on 6th..and here we are on the 12th.. there’s no sign of package.. When approached the customer service…No timely response! Hideously irresponsible..Id never recommend these guyz only because it’s a pain to do so! Discrepancies in information given, false advertising of products that’s not even in stock and false delivery dates provided to customers on purchase. Regardless of wether the product is good or not,its the whole experience they have given me as a customer that was unpleasant and i sure wouldn’t want to deal with that.
An update on the product-.The product reached on the 13th. No complaints on the product as they are satisfactory.By communicating effectively with the customers regarding updates and timely response is what this platform could do to boost their customer base.The whole experience was unpleasant to me but hopefully it would be acted upon by the founders and take this positively!
September 12, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Customer,
We are extremely sorry to hear our customer care team's service was not up to your expectations. We will look into it and definitely streamline the missing part of effective communications. We are happy that your are satisfied with the quality of the product, and that's our promise always. We are a start-up British brand managed by a small team of entrepreneurs.
However, you mentioned very much details regarding your customer care experience. Therefore, as a brand which look all the corners to improve the service, we would like to give few explanations. This is not to defend ourselves on the service related difficulties you faced but to give some realistic points.
We are based in the East of England and the order you made was an International Delivery (Ireland). The order came to us on Friday (Sep-6) afternoon and that's been dispatched from our warehouse on Saturday morning. The courier company processed your shipment the first working day (Monday, Sep-9). Customs clearance and all other exporting formalities were finished in consecutive days and you received the shipment on Friday (Sep-13). In 6 business days after placing the order, you have your shipment delivered. Based on our policies (5-8 business days for Ireland delivery) we met our promise and delivered it very much on time. The communications for any associated import customs duty has to come directly from the courier company/concerned agencies not from us and they intimated you on time (Tuesday) according to the guaranteed time scale. Regarding responses from our customer care, our hardworking customer care team responded back to your messages even though you sent in unsocial hours (after 11 PM), except one time. Therefore, when you tarnish the image of a brand and question the morality of a small and young aspiring team we felt so sad. However, we count on every customers experience with us to improve the quality of services.
We take your comments positively and will act up on it to make more pleasant shopping experience with us in future.
thank you
Team Ethnoz
Great experience
Thank you so much ethnoz
I received the parcel today
It was more wonderful than my expectations and it arrived on right time
September 6, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Customer,
We are so happy to serve you with your request for the pure handloom products. You selected a unique design from our weavers for your Onam attire. We are so thankful to you. Looking froward to serve you in all future fashion needs.
Thanks
Team Ethnoz
I have got well stitched onam Dhavani…
I have got well stitched onam Dhavani and i really liked. Delivery was on time and the quality of the material is excellent. I would love to purchase in future 🥰
September 3, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Customer,
You have elected our seasons most demanding Dhavani set which was designed and manufactured by our own team. Thank you to hear that you really like it. Our quality promise is always on top priority and we will keep it. Looking forward to cater your future fashion needs.
Thanks
Team Ethnoz
The customer service is too good
The customer service is too good. They have very good collection as well . The quality is of very high standard
August 18, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Customer,
Thank you for your encouraging review. Your sense of fashion was utmost commendable while picking the products from our special collections. We look forward to serve in all your future fashion needs.
Thanks again
Team Ethnoz
Advertisement
My experience
I recently bought outfits from ethnoz , I am highly impressed with the quality of the material.very good customer service .I would definitely recommend ethnoz to others.
August 28, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Customer,
We were so excited to have the order for your families Onam attires. Thank you for the feedbacks you provide to us. We are focussing very much to keep all our customers satisfied on their purchase in terms of quality, value for money, new designs, branding of products and selection. We work closely with the best manufacturers in India to take your fashion needs seriously. Looking forward to serve you soon on your fashion needs.
Team Ethnoz
I am very thankful to Ethnoz team for…
I am very thankful to Ethnoz team for sending me the outstanding outfit in a limited time.wonderful fittings &pattern.My sincere gratitude to all the ethnoz team and wish you all good luck!!!
August 10, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Customer,
We are so happy and proud that we could reach your expectations. As a new brand we are so eager to receive your valuable suggestions, to improve ourselves and provide you even better options. Thank you very much again. We will keep our promise of best quality and services in future too.
Team Ethnoz.
Good traditional collection with…
Good traditional collection with affordable price and good service.
August 24, 2024
Unprompted review
Reply from Ethnoz Ltd
Dear Hitha
Thank you very much for the encouraging response. As a new British brand we are looking forward to make good relations with customers like you. We are proud to serve your family with the fashion needs.
Thank you very much again.
Team Ethnoz
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.