Segway Reviews 

Paid £1,899.00 for Ninebot pro Go kart 2 for Christmas, which is great, my son loves it. After around 5 uses, the charging cable must of come off and went missing. I was told not under warranty and would need to purchase one for £31 from their store. Absolutely disgusting, nearly £2000, 5 go's and a part falls off. Avoid them or take a warranty with the shop you buy from!

I purchased a Ninebot Max G3 scooter, but right from the start it was defective and had an oil leakage issue. I contacted Segway’s EU customer service to request a replacement, sending multiple emails and reminders. It’s now been over two months, and I have not received a single reply.

This level of irresponsibility is unacceptable. Their customer service is by far the worst I’ve ever experienced—completely unresponsive and dismissive of customers. If you value reliability and support, do not buy from Segway.

Segway will not respond to emails requesting a return for an unopened scooter. After requesting various piece of information (serial number, proof of purchase) the trail has just gone cold for 10 days despite repeated emails. There is no returns form in the box as stated on their website, and I cannot get the RMA number from them they say is needed for return as they won't answer emails, and they won't pick it up either (despite claiming they will email me with a UPS shipping label). There is no address on their website either.

Given that they claim I only have 14 days to make a return, it seems very much like they're running down the clock. Buyer beware on this company. I have now instructed my bank to make a chargeback for the full amount.

I regret not having read these reviews prior to buying the Segway MAX G2. The customer support experience has been extremely disappointing. I also wish I had been aware that the positive online reviews were based on different features, as Segway imposes speed limits in certain regions. When I inquired about unlocking this feature, their response was, "We appreciate your feedback and understand your frustration." Unfortunately, there have been no further responses since then. Additionally, it's worth noting that this issue has escalated to the point where there are communities working to hack the speed limits on Segway devices. All I want is my segway to go 28km/h. Too much to ask.

Ordered Segway scooter, it got sent back to sender due to Segway messing up the customs form, ordered second after speaking with support, told my refund was on its way for first, second return to sender due to Segway error , no refund yet, many frustrating calls later get one refund so ordered a 3rd scooter. Was sent to be delivered an was left outside by dpd next to a busy road in a block of flats even though I said to deliver to a flat or take it back …. Got stolen….. ffs…. 4 weeks later still no refund for my second scooter, Segway messing me around due to dpd, so to recap hundreds of calls £3300 spent no scooter as of this time only )£1100 refunded 4 weeks into buying the first one, had to call credit card company to sort it out , I’m sorry to say but I’ve been lied to about the refunds many many times manger never responded to calls, totally a unreliable company an vile place to buy from I don’t even know if it’s a scam or just vile disgusting service,,, Do Not Buy from here
4 weeks on not sorted nothing done to help never again

I usually wouldn’t have time for this though I have never been taken abused this badly before by a company.

Whilst I promoted their product and got them many sales when my segway broke down they sent me onto a third party for repair that charged me more than the value of the segway for the repair & they didn’t repair it. Even worse they just sent the extra parts I fitted back in a box and wouldn’t give any refund. I then go back to segway europe and they have delayed giving me a replacement unit for many months even though they said I was eligible.

Hi,
I have been unable to get contact with Segways support in the EU. So don't buy their products or hope that your vehicle stops working.