Used to be a good game, some few years ago
Now they're only improving the visuals, but the game mechanics are screwed and luck-based – virtually nothing is predictable.
One can lose or win just because you got (no) lucky: basically, they forcefully «push» everyone towards the average by randomizing literally everything. Matchmaker has been getting worse and worse, they've rigged it so much that a random one would ironically be better. Rating system has been screwed for quite some time, it doesn't correlate with how useful you were.
As for the rest: in-game prices are growing. The user interface keeps changing where it shouldn't. The devs' focus is generally shifted towards less important things. One has to chase the player support if the request isn't a common one.
Oh, and they also censor their online communities: any kind of criticism is usually prevented by the moderators – doesn't look like they want any actual feedback (except for a positive one, of course). They got the monopoly in this kind of games, thus behaving like a «dictator».
Wouldn't start playing, if it wasn't for what the game was many years ago.