Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
The gentleman that I spoke to on the day of my order, was very helpful and ver professional. Not entirely happy with the price I was quoted. (Was not his fault) but disappointed. The product I wa... See more
Company replied
Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Order was delivered very quickly, unfortunately an item was missing but this was resolved very quickly and sent the next day.
March 19, 2026
Reply from Eureka Direct.co.uk
We appreciate you taking the time to share your feedback. We're glad the delivery was quick and that we could resolve the missing item promptly. We value your business, Pauline.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you found our website easy to use, and we appreciate your feedback regarding the fast delivery.
Kind Regards,
Eureka Direct Customer Service Team
Happy with products and prices
Happy with products and prices, and order arrived very quickly
March 19, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you are satisfied with our products and prices. We appreciate your positive feedback regarding the fast delivery of your order!
Kind Regards,
Eureka Direct Customer Service Team
PROMPT SERVICE AND DELIVERY
March 18, 2026
Reply from Eureka Direct.co.uk
Thank you for your review. We appreciate your feedback and are glad our service met your expectations for speed. If there is anything we can do to make your next experience with us a 5-star one, please do let us know!
Kind Regards,
Eureka Direct Customer Service Team
Not metal detectable for ferrous in foil
The largest plaster/wound pad failed to reject on any of our lines! I work at a butter manufacturer so we use ferrous in foil metal detection. Very glad I remembered to test them out before BRC asked me to do so at the audit!
February 24, 2026
Unprompted review
Reply from Eureka Direct.co.uk
Thank you for bringing this to our attention. We're concerned the wound pads didn't meet your metal detection standards and recognise the importance of this for your audit.
Unfortunately, we are unable to locate your order or product from the details provided, and we would like to investigate this further. Please can you call us on 0808 506 5398 or email us at sales@eurekadirect.co.uk so we can resolve this for you.
Our sincerest apologies again that the product did not meet your expectations on this occasion.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service
I only bought a couple of small signs for communal bathrooms, they were free delivery and arrived by tracked delivery promptly as stated ...will definitely use again.
February 1, 2026
Unprompted review
Reply from Eureka Direct.co.uk
We're happy to hear that you received your signs promptly with our free tracked delivery. Thank you for your positive feedback, Kim; we appreciate you and look forward to assisting you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Wound dressings
Good transaction, arrived by allotted time, good service
Thank you
December 22, 2025
Reply from Eureka Direct.co.uk
Thank you for your kind feedback, Paul. We’re pleased to hear everything arrived within the allotted time and that you were happy with the service. Thanks again for choosing us.
Kind Regards,
Eureka Direct Customer Service Team
Easy ordering system
Easy ordering system, very prompt delivery service and everything I ordered arrived in full and on time
December 10, 2025
Reply from Eureka Direct.co.uk
This is fantastic to hear. Thank you so much for taking the time to review us.
Kind Regards,
Eureka Direct Customer Service Team
No fuss when ordering online
No fuss when ordering online. Easy smooth transactions & fast delivery.
December 8, 2025
Reply from Eureka Direct.co.uk
Thank you for your great review, Lisa. We’re glad to hear you found the ordering process easy and smooth, and that your delivery arrived quickly. We really appreciate your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Best place for first aid supplies
Really helpful sales team who got me the product I needed at the right price. Thank you so much
Have ordered first aid supplies from this company for a number of years and can highly recommend them
December 8, 2025
Reply from Eureka Direct.co.uk
Thank you very much for your lovely review, Shirley. We’re delighted to hear that our sales team were able to help you find the right product at the right price. We really appreciate your continued custom over the years, and your recommendation means a great deal to us.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your review, Bill! We’re pleased to hear you found the website easy to use and were happy with the rapid free delivery. We really appreciate your support.
Kind Regards,
Eureka Direct Customer Service Team
Thank you kindly
Great product at a very reasonable price & delivered very quick
Thank you kindly
December 4, 2025
Reply from Eureka Direct.co.uk
Thank you so much for the lovely review, Ashley! We're really pleased to hear you're happy with the product, price, and quick delivery. Your kind feedback is greatly appreciated!
Kind Regards,
Eureka Direct Customer Service Team
Good simple quick delivery
December 3, 2025
Reply from Eureka Direct.co.uk
Thank you for your review! We're glad to hear you found the process simple and the delivery quick. We appreciate you choosing us and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your kind review, Abdell! We're really pleased to hear you were happy with our customer service. If you ever need anything in future, we're here to help.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service/next day delivery
December 2, 2025
Reply from Eureka Direct.co.uk
Thank you so much for the 5-star review! We're delighted to hear you received excellent service and next-day delivery. We really appreciate you taking the time to share your experience and hope to serve you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Fast delivery and very good prices
Fast delivery and very good prices. I will definitely buy from Eureka again.
December 1, 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review, Susan. We're delighted to hear you were pleased with the fast delivery and great prices.
We really appreciate your support and look forward to welcoming you back again.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and products i needed
I needed a needle bin that the pharmacy didn't have, so it was good they had the one I needed. Delivery was very quick too.
December 2, 2025
Reply from Eureka Direct.co.uk
Thank you for your review. We're delighted to hear that you were able to find the needle bin you needed with us and that your delivery arrived promptly.
If there's anything we can do to make your next experience a 5-star one, please don't hesitate to let us know!
Kind Regards,
Eureka Direct Customer Service Team
I was satisfied with the quick…
I was satisfied with the quick delivery, i do wish they'd do greater reductions of say 20% or 25% rather than the small 5% often touted
December 1, 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback, Terence. We're pleased to hear you were happy with the quick delivery. We also appreciate your comments regarding discounts. Feedback like yours is genuinely helpful, and we’ll make sure it’s passed on to the relevant team for consideration. Thank you for sharing your thoughts and for choosing us.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your continued support, Louise. We’re really pleased to hear that the items you order are always in stock and that our delivery is consistently fast. We appreciate your trust in us and look forward to assisting you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Always a very prompt service.
November 27, 2025
Reply from Eureka Direct.co.uk
Thank you for your kind review. We’re really pleased to hear that you consistently receive prompt service from us. We truly appreciate your continued support.
Kind Regards,
Eureka Direct Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.