Eurocell plc Reviews 

8,777
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during branch visits and design consultations. Consumers note that the products are of great quality and that the online ordering process is smooth, quick, and efficient. However, some people mentioned issues regarding unexpected delivery delays and a distinct lack of communication about tracking information. A few reviewers experienced frustrating waiting times, missed delivery dates, and difficulties when trying to get updates on their materials. Despite these occasional problems, most people remain very satisfied with the excellent overall service provided.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, product knowledge,... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy and quick it is to navigate... See more

Product

Consumers express great satisfaction with the product quality, describing items as durable, lightweight, and... See more

Delivery service

People report positive experiences with delivery service, highlighting swift arrivals and helpful, polite... See more

Service

Customers consistently note positive experiences with service, highlighting efficient online ordering, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a beautiful garden room supplied and built by Eurocell and can’t recommend them enough. From first enquiry right through to the end, they were spot on. Robin Iles came out to see me and immed... See more

Rated 5 out of 5 stars

Great customer service from start to finish. We're able to deliver through my neighbours garden which saved time and effort. Robin was super helpful throughout the process, providing photos, examples,... See more

Rated 5 out of 5 stars

Excellent place to go for numerous products. The staff are friendly extremely helpful. Made us feel at ease once explained what we wanted to do. The manager Karl was great help in every question we... See more

Rated 5 out of 5 stars

It was very friendly staff when i visted wolverhampton store they explaine every thing with details Only down side was i placed order online they sent confirmation After that there was no commun... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,777)

2,262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great cystomer service after speedy delivery but wrong items

Update to my original post, read to the end. Original post: 'I ordered 20 metres of 150mm ogee skirting and today received 20 metres of 100mm ogee skirting, I gave two stars because delivery was very quick and the 150mm internal and external corners that I ordered did actually get delivered. Shame the corners and the skirting don't match. Will obviously be contacting the branch first thing tomorrow to get this sorted. My first order with Eurocell, not impressed.' Update - Managed to speak to Mark at the branch the following day, he was really helpful and apologetic, got the incorrect skirting picked up and the right stuff delivered same day. Top man, and top marks for how easy it was to sort the problem. Anyone can make the mistake of picking the wrong item and it was easily sorted. Now I'm impressed!!

August 6, 2026
Eurocell plc logo

Reply from Eurocell plc

Hi, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Eurocell

Rated 5 out of 5 stars

Fantastic Customer Service!

Ordered online needed it quickly so called the Harrogate branch spoke to Gemma who called me back to confirm they would deliver tomorrow. It arrived at 8.30am the next morning fantastic customer service. Very happy customer.

August 5, 2026
Rated 5 out of 5 stars

Visited Chester branch

Visited Chester branch, not certain what products we needed, Jacob was very knowledgeable and happy to guide us through the process of the work we were undertaking to make sure we had all the necessary parts, screws etc to complete the job without making a 2nd trip! Our order was delivered 8am the following morning as promised. Great customer service, will definitely be visiting Eurocell again for our next project.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Just had a beautiful garden room…

Just had a beautiful garden room supplied and built by Eurocell and can’t recommend them enough. From first enquiry right through to the end, they were spot on. Robin Iles came out to see me and immediately put me at ease, listening to exactly what I wanted and making the perfect recommendations. The delivery crew and builders are a credit to Eurocell, they worked tirelessly on very hot days. Kerry and Michelle kept me updated every step of the way too. Thanks to everyone.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Eurocell provides outstanding service

Eurocell provides outstanding service! My order was relatively small (a 5 m length of upvc window trim plus fastenings et) but the ordering and subsequent collection process was very efficient - order was placed online at 11:16 yesterday, a personal telephone call(so much more refreshing than a text message) informing me that my order was ready for collection at 11:45 - beat that!
The young lady who served me ath the Farlington depot could not have been more helpful. I had anticipated that I would need to "poke" the 5 m trim through my open sun roofto transport it home but was pleasntly surprised when the lady kindly coiled up the trim to easily fit into my vehicle- thank you!
I would highly recomment this company particuarly as they stock a very comprehensive range of lengths and widths of trim. I needed a length of 5 metres - but most DIY stores stock a maximum length of only 2.5 m. Will definitely use again.

August 4, 2026
Rated 5 out of 5 stars

I went to the Sheffield Attercliffe…

I went to the Sheffield Attercliffe branch and a guy called Aaron helped me we everything l needed regarding cladding a garden room.
He was extremely helpful and advised me on what l needed and how to do it.
Thanks Aaron, great customer service.
Regards Daz

August 5, 2026
Unprompted review

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