Europ Assistance Reviews 

Absolutely insane that I have to wait for three months to receive a reply to a claim that was started in November. I've been calling for 6 weeks, and every week I get the same answer "We'll reply to your claim next week". When I called you 2 weeks ago, you said you were replying to claims and emails sent in on the 14th of januari, my last message was on the 18th and you STILL have not gotten back to me. When I call your customer line I just get a poor haggard wet behind the ears employee who cant give me any support or help whatsoever. The frustration I feel from this company trying to handle my claim is really falling on this poor employee which I happen to speak to every time I call. I'm sorry for this but please, throw me a bone here!

I just did a travel insurance for Spain. I have tried contacting them via email for changes to dates etc. It’s 2 days now and nothing. It’s beginning to look like a scam to me with the negative reviews.

Trying to reach anyone has failed through all channels. No wonder after reading the other reviews. I only wish I had come here before. Still waiting for a reply regarding a simple change of an error.

I took an insurance with Europ Assistance for a trip to the Netherlands. It was supposed to cover any problem. I tried to cancel my booking one month before because of a mishap and they told me it was not covered in my insurance. They even deleted the account I created with my booking number.
Trust me you don't want to work with them.
I do not recommend at all.

They are a complete scam. They refuse to payout in pretty much any scenario. I purchased the flexible ticket insurance, followed the booking company's instructions to change and make a claim but Europ Assistance refused to pay out anyway.
Most of their reviews say similar things.
AVOID!

Absolutely useless insurance.
I followed the exact process as instructed over the phone and the claim was rejected for "not following the correct process" Seems like they will take any excuse to refuse a claim. They also refuse to answer any questions or go into detail.
I am raising a complaint through the Financial Ombudsman to force the matter there.
It's very telling that EVERY review so far is 1 star!

I booked with 2 tickets fly with opodo, and when I need help from assurance, get very bad experience. One fly was canceled, I paid assurance more 55 euro, and they helped me get back only money from that canceled fly. Assurance, they don't helped me. I spoke with assurance 5 times and nothing. And I loosed around 300 euro. Bad support, very bad

Terrible! Do not waste your money! Even the cheapest company out there will be better! The customer service is terrible to non existing! Seem to only respond with a standard response and webpage link! The phone number for customer service is a spain number. The paperwork is unclear! That unclear that i had to buy 2nd lot of insurance to apply for a travel visa as it was not accepted by the consulate as sufficient cover! Unbelievable!!