Europassistance Reviews 39

I’m writing this review while waiting on the phone line to go free. Now 27 minutes after the robot told me to wait for… 30 seconds.
This call has become necessary after no sign of EuropAssistance during 3 WEEKS after my sickness declaration.
What can I say !?

Absolute NO GO. I had a medical emergency and NOTHING worked. We had to locally organize everything (evacuation, transport, hospital) ourselves, which cost us the equivalent of 10k+ EUR at our own expense. we got a written confirmation about all expenses being covered as they were not capable of organizing assistance for several days (in an established international tourist region). Later they refused to pay a large part of what was previously confirmed in written form.
If it was a life threatening situation I would be dead by now.

I can only repeat what everyone else has said. Awful, awful experience. I only wish I’d read these reviews before I paid for my travel insurance.

Purchased through BA, who cancelled my flight. Turns out the insurance doesn't pay out for anything on a cancelled flight i.e. lost my hire car, which I paid in advance for 3-weeks. Awful experience putting a claim in, all on a really crap website on British Airways site.

Whole thing reflects on BA too, who have gone downhill over the years.

Bought a trip to Africa in 2021 signed a comprehensive protection of EuropAssistance S. A. Covid appeared again and Emirates canceled my return trip home. Tried to call BravoFly for help with what I can do but it didn't work not much help or support from them. Went to the Emirates office in the country but as my trip was booked through an agent they couldn't do anything. Book a new return trip home with another company so I got home. I have tried to get compensation for the cancelled trip home but the answer I got is that the flight has departed as planned. Also sent to EuropAssistance S. A compensation claim for extra expenses as I was allowed to stay 8 days longer than planned and it cost me more. The flight ticket home is still on Emirates but I can't access it as it is booked by an agent. In total with everything I spent 2000$, 20 000SEK more on accommodation and another return flight home and everyone disclaims any responsibility for my expenses. I will never book through an agent again definitely not BravoFly. Take your time and use the airline pages and put together the trip, easier to get compensation than messing around with agents that have no intentions to compensate you.

I cancel a flight and they paid me back very fast. However they didn't give full refound but it was a large percentage. I recommend. :)

We had a very similar experience to that of Barabara - except that it took over 3 months to get any response at all and then it was a standardised sentance. We will never use Europassistance again

We booked a family holiday flight with Ryanair for Christmas 2021. Understanding that Ryanair have a non-reimbursement policy they advertise their associated insurance with Europassistance. Due to Covid entry restrictions into Germany, which came into force 2 days before we were due to travel (because of the omicron variant), we could not travel. The insurance with Europassistance did not make it transparent that in such an event they would not reimburse the flight costs. The clause was hidden in a very long and unreadable document. We lost a large amount of money. They communication was non-responsive initially and it took them over 2 months to inform us that the claim has been denied. In summary: do not fly Ryanair or use their associated insurance if you want to be covered for that eventuality!