Europcar France Reviews 

Europcar in Toulouse overcharge and steal from customers. All I had to pay was the additional driver which was listed as €78. The rent of car was prepaid in full. They charged me €326 on my credit card. I tried contacting them but their customer service is unresponsive. Europcar... Never Again. Please beware of them.

I was charged an unjustified “no show” fee by Europcar’s Toulouse Airport branch for a booking on 26 June 2025, even though I showed up in person.

Despite presenting a valid physical International Driving Licence, I was denied the vehicle because I did not have a physical copy of my local driving licence as there was no mention in Europcar’s stated rental requirements that a physical local licence was mandatory.

This was clearly not a no-show, but a rejection based on a policy that wasn’t disclosed in advance. I attempted to contact Europcar via their official email but received no response. I also tried submitting my complaint through their online form with their link they shared here after seeing posts , but was unable to do so due to repeated technical error.

Very disappointed by the lack of transparency and support. Sharing this so others are aware— don’t assume their systems will allow you to raise a concern easily.

Used it during my trip in europe and had a primarily good experience. Me and my friends rented a volkswagen van and had a blast of a week just going around different regioins... memories made

I rented a car from Europcar France (CDG airport) in April 2025. The car was fine, but the customer experience was seriously disappointing.

When picking up the car, my friend and I asked the desk staff twice about how road tolls work and whether we need to do something. The person helping us didn’t speak much English and seemed distracted—he was on his phone and talking to a colleague. The only response we got was a vague “yes yes, you can drive.” No clear instructions, no mention of payment or toll systems.

A few weeks later, I received two €55 invoices from Europcar for administrative toll fines. I sent three emails to their customer service explaining the situation and asking for help. No one replied. Then they went ahead and charged my credit card without ever responding.

To make it worse, I also received official fine letters from the French authorities for the same tolls—which I paid. So now I’ve basically been charged twice: once by the government and once by Europcar.

The only time I got a response was when I posted a Google review. They asked me to send everything again through a form, which I’ve now done—again. But this issue should’ve been handled properly weeks ago when I first reached out.

I’ve been polite and patient, but the lack of communication and accountability has been frustrating. If you rent from Europcar France, make sure to get written instructions on tolls and don’t expect much support afterward.

Still waiting for a proper reply and refund.

First, we were to supposed to pick our car up from the Beziers train station. When the office there closed due to staffing shortages, they moved our pick-up to Beziers airport -- 12 hours before pick-up. For picking up the car, this wasn't a problem, or so we thought. We arrived at 10 a.m. and there was no one at the desk. No sign indicating when somebody would return, just an empty desk. The guy at the Hertz desk next door said he had no idea where the Europcar workers had gone. We called the main office phone number, the location specific phone number -- no one picked up. Over an hour later, the two workers came back to the desk after completion of their "joint break."

We explained to the two workers when we were picking up our car that we would need a way back to the train station when we dropped the car off; we would be taking a train from the Beziers train station to catch a flight -- hence, why we booked the rental car for pick-up from the train station in the first place. "Oh, not a problem. One of my colleagues will take you there." Great, we thought. Nope, never think "great" when someone at Europcar tells you anything. We arrived today to drop off the car, and, well, at least they are consistent at one thing: the desk was empty! No one to drive us to the train station. A $60 taxi instead (conversion from USD).

For all the extra fees we paid, the insurance they insisted we would need (which our online booking never even reflected), and fabulous customer service we received (said with the highest amount of sarcasm), I highly recommend you re-think your life choices before using Europcar.

I sent them an email regarding an unknown value that they charged in my credit card and I have no reply from them.

Case number 23664400. I'm waiting for an asnwer

Non existing service.
Calling the police to tow the car, calling Europcar agency to find a replacement car and booking a Uber to pick it up was performed by me.
The assistance NEVER helped.
In addition, the cost of the Uber is not reimbursable despite tha fact that they said they would deduct it from the final invoice.
When your car breaks down in France:
1-call 17 (police) or 112
2- find yourself a way to go to
your final destination
3- keep the tickets and try with your private assistance.

We lost £333 as we’d forgotten the bank card used to book with and only had Apple Pay (for the card) as well as passport and driving license. We also had cash and other cards. Whilst it was probably in the terms and conditions, they were rude, very unhelpful and unorganised. There was a very long wait wait for a manager but there was nothing they could do to help. Very bad attitudes, blanking other customers etc. we went to the sixt desk and was out the airport in a car in 10 minutes, similar price, no problems at all. I will never use europcar again, not due to the loss of deposit which was a full payment up front to get the lowest weekly price, but due to their rude, unfriendly staff at nice airport,

I rented vehicles in April and May 2025 through a third party service, from Europcar subsidiary Keddy in Paris and Dijon. On both occasions I did not receive the vehicle I had booked but was prepared to accept the alternative offered. We travelled through several automated tolls between Paris and St Malo and back over a 4-day period and I inquired with staff about how to pay the tolls when I returned the vehicle. I was told quite clearly by the Europcar attendant that the company would pay and pass on the toll charges. About two months later I received a notification from Europcar France that I had to pay a 55EUR fine plus administrative costs.
On collecting the second vehicle from Europcar Dijon Cap Nord branch, I was provided with documentation including a standard form with a hand-drawn indication that the fuel was at the 5/8 level. I was told by the attendant when collecting the vehicle to give the documentation to the counter staff when returning the vehicle in Reims. I did so, having ensured the fuel level was at least at the 5/8 level, and was advised by an English-speaking attendant that everything was ok so I left. Two days later I received an additional charge directly to my credit card of more than 70EUR and an email advising that it was a refuelling charge. I was no longer in Reims but travelled back by train after another two days and returned to the Europcar branch to resolve the issue. Although all staff in the office had seemed to speak English when I returned the vehicle, nobody seemed able to on my second visit and it took some time and effort to get the issue across. I was provided with an email address which I sent a detailed description to on several occasions but received no response. I tried a published customer service link but received an error, and ultimately used the contact form on the website. My query was directed to Europcar in Australia and I tried on several occasions to plead my case including requesting I be provided with a copy of the documentation handed over in Reims which was not provided (although they were able to find the one page of the rental contract with my signature and a copy of the standard terms and conditions). I then requested that they provide contact details for the Dijon Cap Nord branch where I had collected the vehicle but was ignored.
On receiving the fine for unpaid tolls, I used the contact form on the Europcar French website but this was also referred to Europcar Australia and I received a response that did not address my complaint and simply indicated that I am liable for the fine. There were also several attachments which I was unable to open.
I have used Europcar in past years and been happy with the service - after these most recent experiences I will never use this company which has been either dishonest, incompetent or both.

UPDATE 26 July 2025: I have used the online form via the link suggested to contact Europcar. I believe that by entering my country of residence, this will automatically be diverted to the Australia-New Zealand customer service centre which has so far proved unhelpful. I hope that by making yet another attempt to overcome these issues I will be reimbursed and Europcar can prove it is an honest and customer-focused business.

UPDATE 2 August 2025
Despite a response to this review from Europcar, I was redirected to the ANZ customer service centre which has proved entirely unhelpful in the past and has not responded to yet another email. And the company has proceeded to charge the disputed toll fine to my credit card. If I could give this company a negative star rating I would.

I had a very bad experience with Europcar in Nice. Long waiting time, rude staff and dirty car.

I wrote about the experience on Trustpilot on 5 July, 2025.

The Europcar Team replied and invited me to write an email and they gave me a link.

However, when i tried to contact Europcar via the provided link I got the following message: Sorry, your request couldn't be sent. There was an technical error on our side".

I have now tried for more than a week to contact Europcar via the link but it is not possible.

I specifically chose to rent my car with an established company (Europcar) and not with a cheaper Company (like Goldcar). However, the experience with Europcar has not been good.

This is The Worst Service i ever get from Europe Car as i am loyal customer since 2015, however after this incident i will cancel my membership even with them.
I booked car for 9 days and it was Peugeot 3008 as i have number of luggage will fit in its trunk. and i arrived to the station 3 hours before my time hoping that i will have my car or nay other car. i waited there for 3 hours and every time they tell me come on your pickup time, i explained ot them that please make sure it is ready by the time as i have booking for 650 USD in Paris and i want to catch it. they assured me for sure it will be there.
My booking time came and no cars at all knowing that they had Mercedes SUV parked outside but they wanted to sell it not to give it for free, so i waited for 40 min without any cars and really me and my family were tired and frustrated so much with their recklessness, finally they told m we have similar SUV and ot the surprise it was Chinese made smaller car than what i booked and it was a disastrous car. i didn't have options waiting with 2 young kids for more than 3 hours except to take any car, it was not even ready and they gave it to me dirty and even my child seat was not there and i went trying to find anyone ot help me and they told me to go inside the warehouse and pick any car seat. what a shameful service in Paris Charles de Gaulle Airport Europe Car station. because of their delay i lost 650 USD booking in Eiffel Tower and even they didn't compensate for the smaller car they give. don't lose your money and book any car with such losers.

I’ve used Euro Car Rental in the past and always appreciated their standards, but my recent experience at Beauvais Airport was beyond frustrating and disappointing.

We checked car prices online before heading to their garage—cars were showing around €400 for 3 days, so we decided to go straight there, thinking it would be straightforward. We arrived at the Eurocar desk within 15 minutes of browsing prices online and asked to rent a car for 3 days.

Without even checking the system or offering any car options, the staff member abruptly quoted €580—almost €200 more than what we saw online. I pointed out that the price didn’t match what was clearly listed on their official website, and his response? “I’m busy.”

I told him I’d just book online instead. His smug reply? “You won’t get a confirmation.” At that point, it was obvious he had cars available but was trying to charge more—likely to pocket the difference.

This kind of behavior is unacceptable, dishonest, and completely ruins the trust customers have in your brand. I’ve always chosen Eurocar in the past for their reliability, but this was the last time.

Word of warning: If you do choose to use Eurocar at Beauvais Airport, make sure you book online ahead of time. Otherwise, you might just run into someone looking to take advantage.

Totally unprofessional and disappointing. Not recommended.

Filed acomplaint over here, Europcar reacts that I have to contact them again in a reply on my review, but their contact form is already for 2 months not working.
They steal your money & deduct money from your card.
If you complain, they just don't react!
If Europcar really wants to solve this problem, they can contact me ( reservation nr 1189583100)

Agree with another reviewer, hired car in Bordeaux, after returning they have tried to extract 600 euros, this is with evidence that the scratches were already on the vehicle before I left the compound. They are now chasing through a debt recovery company, the credit card company withdrew the payment agreeing with my side of events, yet they still threaten. Boycott this company, no morals, no integrity.

Upon arrival at the Paris airport, we were told by Europcar that our reserved vehicle was unavailable and that we had to wait 40 minutes for a car I had already reserved. Then we were pressured to pay extra for an "automatic" or a more "luxurious" car so we could get into a vehicle right away. We declined and chose to wait for a vehicle, only to be given a car immediately. It was clear this was a tactic, as we witnessed the exact same story given to other customers. I would NEVER EVER rent from Euopcar EVER again and have already warned several of my friends and family members to never rent from them during their travels.

Booked a car with Europcar in Carcassonne in April. While I was waiting 2 days for them to repair a puncture they mistakenly cancelled my contract leaving me without a car for the last 5 days of my holiday. While it was clearly a mistake, their attitude was 'the system can't be changed' and the only solution they offered me was to travel at my own expense to their office at Carcassonne airport and pay twice the price to rent a new car. The online company I booked through (Autoeurope) are so far getting no response from Europcar on my complaint and Europcar refuse to engage with me! I had another bad experience with this company a few years ago where the passenger door was faulty and could not be opened from the inside. I brought the car back to their Carcassonne office but they refused to give me a replacement! You might think a car hire company would be particularly focused on safety but not Europcar. I definitely won't be renting from them again.

🚫 Avoid Europcar – Dishonest Damage Charges!

DO NOT book with Europcar. I was charged for a non-existent scratch after a full joint inspection with their staff, where I was clearly told the car was in perfect condition.

Later, they billed me for supposed "damage" with no evidence — a clear case of post-rental fraud.

This isn't an isolated incident. Europcar has previously been investigated by the UK Competition and Markets Authority (CMA) for similar practices — including charging customers for damage without providing proof of repairs.

This kind of dishonest billing needs to stop. I’m sharing my experience so others don’t fall into the same trap.

We rented a car from Europcar at Nice airport through the rentals.com website. Unfortunately due to the usual French air traffic control strikes we had our flight cancelled and were 12 hours late picking up the car. Not only did we have the inconvenience of the flight cancellation, Europcar told us it would cost us an additional 798 euros on top of the original price of £250. They have totally capitalised on the industrial action and have made a fortune on the 3 and 4 July as over 80% of flights were cancelled. Luckily we could hire a car from Hertz for half of the price as I refuse to give them anymore money. We have had the same issue a month ago but luckily had booked with Alamo through the rental cars website. No issue at all with Alamo, they just changed the booking free of charge. Tip for future use one of the reputable car hire companies as there’s frequent issues with air traffic control, we will never book with Europcar again!

AVOID Europcar Marseille Airport. They charged me €500 for a tiny hairline scratch, which was not visible from 2 metres away. This a tiny hairline 10cm long scratch, not visible from 2 metres away. At home, anyone would buy a scratch spray or gel for €20 and self repair. I am a capitalist and understand companies need to make money. But Europecar Marseille airport? It is a SCAM - Be careful….

Booked a car and a baby seat. Received an email the next day to say that the car and seat weren’t available any more, and that the payment hasn’t been taken - despite my card definitely being charged in full. They didn’t even suggest an alternative and left me with no options. I called their client service and got redirected multiple times, all of this to tell me that the refund will happen between 72 hours and 20 days. Absolutely shocking service for what should be one of the biggest rental car company in France - DO NOT BOOK WITH EUROPCAR