After suspecting an issue with my charger, I dropped ev.energy an email. Their response with a potential explanation was prompt. They raised a case to record my situation and asked me to reply bac... See more
Company replied
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Review summary
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App is simple to set up and works as intended most of the time. The only real issue is the communication with the car which can cause a delay in operation. However it provides a needed and useful func... See more
Company replied
My Connecticut based US utility offers incentives if we buy an approved EV charger and allow ev.energy to control charging. Ev.Energy commits to a full charge by a set time. My implementation... See more
Company replied
Excellent Service and Great Team! I'm so glad I switched to ev.energy. The service has been fantastic and the app is really easy to use for managing my EV charging. What really stands out is their... See more
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Company details
Written by the company
Smart charge your car with ev.energy: a greener, smarter way to charge your electric vehicle.
Contact info
25 Lavington Street, SE1 ONZ, London, United Kingdom
- support@ev.energy
- ev.energy
4.1
Great
138 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Couldnt use my charger for 4 days
Couldnt use my charger for 4 days - issue originally mis-diagnosed by EV Energy who advised me to
call out the installers but there was nothing wrong with install! Problem was their own system locking out the charger. Eventually agreed to reimburse the cost of the callout but never actioned. Impossible to contact - emailing support is useless. You cannot phone them. AVOID THESE PEOPLE!!!!!!
December 4, 2023
Unprompted review
As of Jan 2024
As of Jan 2024, they don't allow leased Tesla's to smart charge.
January 24, 2024
Unprompted review
WIDESPREAD TESLA LEASE ISSUE!
DO NOT BUY A ROLEC CHARGER THAT SUPPORTS EV ENERGY APP IF YOU HAVE A TESLA ON LEASE.
ABSOLUTE NO NO!
If I could give less than 1 star I would...
I have a tesla model Y, The EV app does not allow Telsa to smart charge IF the car is a lease vehicle. EV energy request to set up a 'third party access key' but as a lease owner you cant do this despite having access to the full Tesla app.
SO ANY CHARGER THAT USES EV ENERGY APP TO MONITOR WILL NOT WORK WITH A LEASE TESLA TO SMART CHARGE!!!!!!
It really is that simple.
January 12, 2024
Unprompted review
Excellent Home Wall Pod for EV…
Excellent Home Wall Pod for EV Charging. Compact and well designed with supporting app.
June 29, 2023
By far a dependable and useful app
By far a dependable and useful app. Have used it for over 2 years and never even a glitch. Gives me all the info you need on your EV.
July 4, 2023
EV.Energy enables Utility control of charging in Tesla M3
The ability to regulate charging to Tesla M3s enabled me to be part of the NS Power Smart Grid study. Other EV charger solutions did not work. I am very impressed.
May 4, 2023
Great support
Since having an phev and having the app which is really good I can just plug my car in and let it control the charging time and if I have any issues a email to the team and it's sorted.
April 13, 2023
Simply the best
I have the app on my phone and know that my car will be fully charged when I need it, whilst knowing that Im charging efficiently, saving money and being kind to the planet. I also get reward points too!
June 4, 2023
Reply from ev.energy
Hi Derek, thanks for your review. If you reach out to our team at support@ev.energy we'd be more than happy to help!
Reliable source of power
June 4, 2023
Have trouble using the solar feature
Have trouble using the solar feature. It does not work as seamlessly as the standard Smart charging from my perspective.
June 4, 2023
Reply from ev.energy
Hi Simon, if you're able to provide more details by emailing our team at support@ev.energy, we'd be more than happy to help!
It just works have had in nstalled 18…
It just works have had in nstalled 18 months now with no issues.
June 4, 2023
Satisfied customer!
Very pleased with the service being received. Great value and meets expectations.
June 4, 2023
Innovative Company and who else would…
Innovative Company and who else would pay you for saving the planet.
June 4, 2023
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