EVA Air Reviews 

We left Heathrow London an hour late arrived Bangkok with 2 hours to transfer to internal flight to khon kaen we were met after leaving the plane by a young lady with a board with my wife’s name on who informed us they would help us through immigration to domestic departures as we were late she liaised with a lady from Thai airways who whisked us straight through to our onward flight super impressed took the stress from us thank to Eva Thai airways

We flew Eva air from Heathrow to Bangkok 6/6/26, BR068 apart from food and lack of refreshments the flight out was very good, plenty of leg room, the seat pitch was comfortable and entertainment was good.
The flight home 19/6/26 BR067 however was awful, although it was a bigger plane the seat pitch was noticeably smaller, and the service was totally unacceptable.
The food was practically thrown at us and tea and coffee was only offered once. I had to practically beg for a warm cup of water, this was given very begrudgingly.
Unlike other airlines when on long haul cabin staff walk down the isle regularly with refreshments, the cabin staff on our flight were non existent, except for first class.
At one point I stopped a member of the cabin staff and asked if I could take a drink from her tray she bluntly told me NO these are for first class.
On another occasion when a member of the cabin class was returning from first class a child was sleeping in the seat across the isle and her foot was overhanging the isle, the cabin crew in question hit the child's feet saying move! If the parents had been aware I'm sure they would have been mortified.
On another note I had tried to upgrade for the journey home, although I tried via Eva air app and their website, I could not find any way of doing this.
I asked at the boarding desk, where again the staff were more focused on chatting to each other, when I finally got someone to speak to me they blurted out something which I couldn't understand, so I walked away.
I really don't think the service would have been much better if I had managed to upgrade but at least I could have got a drink and slept through it.
Having travelled on many airlines I think Eva air is the worst!

I have flown with EVA AIR ears back and I am going with them to Bangkok in November 2026. There are dislikes about EVA AIR. They only operate one charter as I fly with Thai airways they operate 2 charter flights. If Eva air operated 2 charter flights, the would get more customers and I would rather fly back to London on a midnight flight, unfortunately Eva air donot accomodate that as they do not give you a choice of a morning flight from London to Bangkok besides a late night flight. Eva air should offer a 2 charter flight the same as Thai airways. I used to be allowed 30 kg baggage when on economy and now they have cut it down to 23kg which I find very unfair eventhough I am a Royal Orchid plus member and these airline are both star alliance. Seats were very uncomfortable and proportion of meals were very small and I was still hungry after my meals,but were delicious should extend the portions. I would suggest that the baggage system should be reinstated to 30 kg per person.

Flew Amsterdam - Bangkok (return flight).

- 2 times delay (2 hour and 1.15 hour), like it is business as usual. No real explanation, no excuses.
- Old planes. Not comfortable.
- On a 12 hour flight you had to ask for water or coffee.
- Food is below average.

Thought would be good to have a direct flight. Next time I will fly different airline even with stopover.

Definitely not a 5 star airline!

I booked a flight using edreams, which is generally very disappointing. I don't understand the reviews here. EVA Air was nothing but amazing during my entire trip. I did not have to deal with customer service so cannot review based on that. Because of that and other people mostly unhappy with customer service i made my review 3 stars.

Booking experience with this airline is beyond pathetic. I could not complete my booking online as the website was giving me errors. Then I called them and booked tickets over the phone, and they sent me an electronic invoice that I couldn't pay - again due to technical reasons! I ended up booking through Trip.com
Unfortunately, I was locked into this airline choice due to reasons beyond my control. But when I have a choice, I am not even going to consider them.

Their system booked my trip with the wrong date . I am 100% sure that I inserted the correct date . I gave a call to the customer service unit , and they were really nice , nevertheless they had to charge me with a change fee , in order to correct the departure date on my ticket . The funny thing is that the ticket was more expensive on the wrong date . So I lost money I shouldn't have paid if the system had booked my trip on the date I selected , and I had to pay extra money to correct a mistake that their system made in the first place . I cannot blame the customer service people as they are just doing the job , but this is absolutely ridiculous and a terrible experience . I will not use this airline again.

VERY VERY GOOD THREE YEARS EXPERIENCE FLINGING FROM LHR TO BKK AND BACK TO LONDON,UK

I definitely would not recommend this airline and would say its on a par with ryanair but eva does long haul. The staff looked absolutely miserable and there is a very basic drinks service coming round twice on a 12 hour flight with half filled small plastic cups of luke warm water! They do have a tray of juice and water up beside the toilets but I did witness another passenger picking up various cups to see what was inside so very unhygienic. The lack of water avaliable when you have a kidney condition is not good and by the end of the flight I felt sick, lightheaded and very dehydrated. No bottles of water given out to customers. Has to be the worst flight ive ever been on.

I am extremely disappointed with EVA Air. I paid nearly £800 for a flight to Thailand, yet when it came to selecting a seat, the only options available were “extra leg room” seats that required even MORE money on top of an already expensive ticket.

The entire experience left me frustrated before the trip had even started. Customers paying this kind of money deserve transparency and reasonable seat options without being pressured into additional fees. Budget airlines pull these tactics — not airlines that market themselves as premium international carriers.

Very poor customer experience, and definitely something I’ll think twice about before booking again.

我近期在网络上看到一则以长荣航空名义发布的“赠送礼品、免费商务舱机票”的广告，因此按照广告要求联系了相关人员。

对方要求我通过 LINE 联系，并安排一位名叫“李雨涵”的工作人员与我沟通。过程中，对方要求我提供个人资料，包括住址、电话号码以及护照号码。由于当时我认为这是长荣航空官方活动，因此我提供了相关信息。

然而，后续情况让我感到非常不舒服。

对方并没有直接处理所谓“礼品领取”事项，而是开始长期进行与活动无关的私人聊天，包括：

* 深夜及清晨频繁联系；
* 澳大利亚时间凌晨后打电话或发信息；
* 不断进行私人性质聊天；
* 在我明确表示需要休息后仍持续联系。

之后，对方又告知：

所谓“免费商务舱机票”并不是直接赠送，而是需要：

* 加入所谓VIP群；
* 连续签到20天；
* 长期互动；
* 持续聊天及学习。

我认为：

如果是“赠送礼品”或“免费机票”活动，就不应该隐藏这些附加条件。

这种做法已经不是正常赠礼，而更像是一种带有套路性质的营销方式。

尤其令人无法理解的是：

在我已经明确表示不希望继续聊天后，对方仍不断发送私人生活内容，包括凌晨与清晨发信息，甚至发送泡面照片、讨论追剧等内容。

我认为这已经严重偏离正常航空公司客户服务范围。

作为长期生活在澳大利亚的人，我认为：

正常商业联系时间应当尊重消费者休息时间，而不是凌晨或清晨持续联系客户。

另外，在当前网络诈骗频繁的情况下，这种模式也非常容易让消费者误认为是诈骗行为。

因此，我决定公开分享此经历，提醒其他消费者提高警惕：

1. 不要轻易提供个人资料；
2. 注意所谓“免费礼品”背后是否存在隐藏条件；
3. 留意深夜联系及长期聊天式营销；
4. 对任何要求长期签到、群聊互动的“赠礼活动”保持谨慎。

我已经正式向台湾驻澳大利亚相关机构提交投诉，并希望长荣航空能够正视此类问题。

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【Public Consumer Warning】

I recently saw an online advertisement claiming to offer free gifts and free business-class tickets under the name of EVA Air.

After contacting them, I was asked to communicate through LINE and was connected with a staff member named “Li Yuhan.” During the process, I was asked to provide personal information including my address, phone number, and passport number. Since I believed this was an official EVA Air promotion, I provided the information.

However, the situation later became very uncomfortable.

Instead of simply processing the so-called “gift claim,” the staff member began engaging in continuous personal conversations unrelated to the promotion, including:

* Frequent late-night and early-morning messages;
* Calls and messages after midnight Australian time;
* Ongoing personal chats unrelated to airline services;
* Continued contact even after I explained that I was injured and needed rest.

Later, I was informed that the “free business-class ticket” was not actually a direct gift. Instead, I would need to:

* Join a VIP group;
* Check in daily for 20 consecutive days;
* Participate in ongoing interactions and “learning” activities.

In my opinion, if something is advertised as a “free gift” or “free ticket,” these kinds of hidden conditions should be clearly disclosed upfront.

This no longer felt like a normal promotional activity, but rather a manipulative marketing approach.

What made the situation even more inappropriate was that after I clearly stated I did not wish to continue chatting, the person continued sending personal lifestyle messages, including instant noodle photos and casual conversations very early in the morning.

This behavior felt highly unprofessional and far outside the scope of normal airline customer service.

As someone living in Australia, I believe businesses should respect reasonable communication hours and customers’ personal boundaries.

Given the increasing number of online scams today, this kind of behavior can easily cause consumers to suspect fraudulent activity.

I am sharing this experience publicly to remind others to stay cautious:

* Do not provide personal information too easily;
* Be careful with “free gift” promotions that contain hidden conditions;
* Be cautious of late-night contact and prolonged personal chatting;
* Stay alert when promotions require long-term group participation or daily check-ins.

I have already submitted a formal complaint to the relevant Taiwanese representative office in Australia and hope EVA Air will seriously address this matter.

My partner booked a ticket and paid 2 time for the same ticket. I called the airline immediately and explained the situation. They canceled 1 ticket and I was hoping to get full refund, but was charged £234 what a disgrace and what a shameless company. Have no sympathy or customer care, instead how to rip off people's money, for very small mistake despite called them immediately. I personally have never ever used this airline and I will definitely never use this airline. It just shows what kind of company this is, also the reviews speaks for itself.

On Wednesday, April 29 (U.S. time), I requested to change my flight date from May 3 to May 8 through Gotogate (a partner of Booking.com). I paid the fare difference of 8,118.22 THB via credit card, and the new itinerary subsequently appeared in both the EVA Air mobile app and on the Booking.com website.
Two hours later, Gotogate sent an email informing me that they were unable to complete the flight booking because EVA Air had already cancelled that specific flight. Gotogate proceeded to refund the 8,118.22 THB to me on May 1. However, when I called EVA Air to inquire about the matter, the airline insisted that they had not cancelled the flight at all; the flight remained active in their system, merely awaiting payment from Gotogate.
I then called Gotogate back, and they asked me to resubmit the payment of 8,118.22 THB. Feeling rushed and confused by the situation, I provided them with the OTP code. However, I later realized that they had actually charged me 24,293.73 THB—an amount nearly three times higher than the correct price! Gotogate apologized for this "error," promised to refund the overcharged amount, and stated that they would send an email confirming the transaction within 10 minutes. Yet, more than three days have passed since then, and I have still not received any communication from them whatsoever.
Consequently, I called EVA Air once again to verify the status of my flight. The airline informed me that both my original flight and the new flight I had requested were cancelled. When I checked the mobile app, I found this to be true—all flight details had vanished from the system. EVA Air explained that because the flight change request process had already been initiated, my original flight was automatically cancelled. I do not know if this explanation is truthful, but I am the one bearing the consequences. As a result, I currently have absolutely no seat booked for my journey.
Is this entire fiasco the fault of Gotogate or EVA Air? I have been making continuous attempts to contact both the airline and the travel agency. However, due to the sheer inefficiency and operational delays on the part of both Gotogate and EVA Air, I have ended up losing everything.
The consequences are as follows:
1. My original flight has been cancelled.
2. The new flight I wished to switch to has also been cancelled.
3. I have incurred an additional financial loss of 24,293.73 THB, with no confirmation whatsoever regarding a refund.
4. I currently have no return flight to Thailand and lack the funds to purchase a new ticket.
5. My vacation has effectively ended, and I am now forced to take unpaid leave from work because I remain stranded here and am unable to travel back home.
I have wasted five full days attempting to resolve this chaotic situation. My mental health has deteriorated significantly; I suffer from constant headaches and am under immense stress. How do Gotogate and EVA Air intend to take responsibility for this disaster? I demand a full refund and an immediate resolution to this problem!

Called customer service today and spoken to Vivian. I was reaching out for help regarding my medications as I am recently diagnosed with diabetes and she was very intimidating and was like pointing out to me like it was my fault that I did not reach out to them earlier regarding my concerns and told me “it is up for me to find out”. I’m so disappointed with the service she provided.

long waiting queues at the airport to just drop the luggage. Is it normal to weight the handluggage and do difficult about 10kg instead of 7kg when you have 2 person to checkin a bag of 23kg and only checkin one bag.calculation= you did not use 23kg! but they do difficult 3kg hand luggage for your camera equipment?? I blaimed the staff to be a ROBOT! this is typical for budget airlines like Airasia etc, even Scootfly is way better and even allow 10kg handluggage and that is a budget airline! Furthermore: the food was very very poor on all 3 flights I took with them till now. Also: you better pay extra for your seats or you end up like us next to the stinking toilets for many hours, amazing experience Eva Air Star Alliance!!??? Never again!

Unusable WiFi every time I fly. They now changed it to “complimentary” WiFi because they know it’s bad and to give them an excuse of saying it doesn’t work because it’s free.

I booked flights tickets through Expedia with EVA Air and managed to type wrong letter in one of the ticket. I contacted EVA Air and Expedia and was promised a refund for the wrongly named ticket after purchasing a new one. It has now been almost a year and with several contacts, I still have not receved the refund.

Dreadful service. The stewardess repeatedly missed out serving me with food and drink. The 777 plane was tired and not comfortable. The flight experience was only saved by a lovely Steward who went out his way, to help with my needs. Never again.

The flight and staff were good.
There site is terrible. Will not let me in even after password reset.

I wish so much I’d have booked my original flights with Eva. Basically I got stranded in Thailand last week because emirates point blank cancelled my return home due to war in Iran.

I paid ridiculous money to fly business class with emirates and they didn’t even divert my flight - also the vegan food wasn’t amazing.

Now I luckily got a direct flight with Eva to London and I can’t praise them enough. The staff, the service, the plane and the experience was amazing and also very good for vegan food.