EVA Air Reviews 400

⚠️ HORRIBLE EXPERIENCE WITH EVA AIR – NAME CORRECTION REFUSED, MISSED FLIGHT, ZERO SUPPORT ⚠️

I had an absolutely terrible experience with EVA Air, and I want every traveler to know what happened.

When I tried to check in online, my check-in was refused because of a small name-typing error. I immediately contacted the airline for help, but instead of assisting, they told me I had to request the correction through Expedia. So I contacted Expedia, and they sent the request directly to EVA Air.

Shockingly, EVA Air refused the correction again, even though Expedia confirmed everything matched my passport except for a tiny typo. Because of this unreasonable refusal, I was denied boarding, missed my flight, and my entire travel plan was destroyed.

This is the worst airline service I have ever seen in my life.
If an airline cannot fix a simple name spelling correction, how can anyone trust them with safety, schedules, or customer care?

I ended up wasting money, time, and facing unnecessary stress — all because of EVA Air’s rigid, unhelpful, and customer-unfriendly policies.

I honestly do NOT recommend EVA Air to anyone.
This experience was filthy, frustrating, and completely unacceptable.

Ticket booked via Expedia – Ticket No: 6952785040943

Never flying with EVA Air again.

Overall the experience with Eva air was okay but service and staff are probably the worst I have experienced.
On my flight out, my son fell asleep on my seat and his so I went and found a spare seat to sit on whilst he slept. The staff were very quick to jump on me and say I was not allowed to sit there unless I paid. Same area and nothing more unique about the spare seat.

Also on the return flight they handed out sandwiches which had ham in it, I said as a Muslim I couldn’t have that and if they had one without ham. Their answer, his pick the ham out of it. Shocking!

Also when we landed, our bags took over an hour to come out.

Due to above I will not use EVA again.

On flight from Amsterdam had very tight connection in Bangkok as had to collect my luggage, exit and check in with a different airline. The helpful Eva Air personnel at Amsterdam arranged for me to be met and escorted through the maze that is Bangkok airport. They even notified the other airline we were running late . Made my connection. Great service, forever appreciated.

I cannot praise EVA Air enough for their exceptional customer service. During my recent trip to Thailand, a booking error meant my first name was slightly incorrect on my ticket. While the third-party travel agent refused to help and advised that I purchase a brand-new ticket, EVA Air stepped in when they didn’t have to.

At Heathrow, the EVA Air team took the time to listen, understand the situation, and issued documentation accepting the discrepancy, allowing me to board at no extra cost. They showed empathy, professionalism, and genuine care.

When it came to the return journey, EVA Air once again went above and beyond. After reviewing the documents and correspondence, they amended the booking on their side for a small administrative fee — something the agent refused to even attempt.

Without their help, my holiday could have been ruined, and I would have been significantly out of pocket. Instead, I experienced one of the most supportive and customer-focused airlines I’ve ever flown with.

Friendly staff, clear communication, and a customer-first attitude. I will absolutely be flying with EVA Air again. Highly recommend!

I flown with EVA quite a few times now, and I honestly think that they're a step above the rest of the airlines offering flights to the FE.

The flight attendants are excellent, the seats in economy / economy+ are comfortable, and I've never had any technichal glitches with seat add ons.

That's my experience.

I booked two tickets to Bangkok through another booking agents and the total cost was around £1900.00 Unfortunately, a small mistake in my partner’s name—spelling 'Padma' instead of 'Padmaben'—cost me an additional £400, as Eva Air refused to correct the typo. I visited their head office in London to request a name correction, but since I made the booking through an online third-party platform, they declined to assist. As a result, I had no choice but to cancel my original tickets and rebook new ones, incurring the £400 fee charged by Eva Air for reissuance. I find this policy extremely unfair, especially given how minor the mistake was. These airlines seem to prioritize profit over customer service. Shame on you, Eva Air.

Frankly i would not even give a one star.I booked two tickets to go to Bankok. All went well until i notice that my partner's name was spelt wrong. I called Boking.com to inform them the fault. I was told that they will communicate with Eva Airways and see if they could check and rectify the mistake to which i was told that there will be a charge of £200. I was shocked and was adviced to cancel and rebook again. I was then told that i will be charged £400 to cancel and rebook again. I did not have a choice and i had to pay £400 if i wanted to travel on their airlines.I feel that this EVA AIRLINES are just greedy and will get money from any clients they think they can get away with.EVE AIRLINES are a bunch of CROOKS. I will never travel with them and will never recomend them.

Think i being a little bit generous with a 3, had to fly with them twice recently, which for personal reasons, but glad that's over, back to my trusted emirates via brum. Best part about eva is the staff on airplane who dont take any rubbish, the luggage allowance. Food was ok, but not greatest, seat comfortability is so so, leg roo. is so so until someone reclines there seat, staff keep toilets clean. The entertainment system in my opinion is shocking, especially for 11 to 12 hr flight, another positive is I like cold planes.

I have flown to Bangkok with this airline twice now, first time in Economy and second in business class and I have to say I had a lovely experience both times, I found their business class to be impeccable, staff are friendly and courteous, food was amazing and flights were on time. Personally I couldn't fault them and they are my airline of choice for trips to Asia

Booked Premium Economy from Bangkok to Heathrow, excellent service. Great staff and 2 full meals with bits and pieces in between. Went BA Business class on way out and service was nowhere near as good as Eva.

My checked luggage did not arrive with me on my flight into JFK Airport on the evening of Friday, August 8th (Flight BR032). Despite repeated attempts over the last week, I have been unable to obtain any assistance or meaningful updates regarding my baggage.

I have attempted to use the online baggage tracing system, but it has proven unresponsive. Over the past week, I have repeatedly called the JFK EVA Baggage Services office at +1-718-751-1998 and left multiple messages—none of which have been returned. I also attempted to contact the Manhattan office at 646-278-6060, but the line goes unanswered and the voicemail inbox is full.

I reached out to their customer service line at 1-800-695-1188 and was told the issue would be escalated. However, during follow-up calls, I am simply advised to wait for a response from the JFK Baggage Services team or to contact them directly—despite the fact that they remain unreachable.

While the delayed luggage itself is a serious inconvenience, what has been most frustrating is the lack of communication, accountability, and responsiveness from EVA Air throughout this process. The contrast between the prompt response I receive when calling to make a new booking and the complete absence of support when trying to resolve an issue is unacceptable.

Good airlines. Because of my trust in EVA airlines, I purchased additional mileages from their discount sales. Somehow I was double charged on my credit card. I tried calling them, but I couldn’t reach them. I wished they had email support and more information on how to get support in regards of their services.

BR28 Taipei to SFO to IAD... The worst flight experience ever!!!! No more EVA airline! Flight delay, bad arrangement, and now missing luggage!!!!!

My favourite airline flying from London to Bangkok. The planes are very well maintained and the staff are super helpful. One flight had a crying baby and the air hostess somehow stopped it!

Fantastic airline, clean, everything ok.
Except their website. Every time I have to use their website it takes hours or even days to achieve something!
Tried from different computers and different connections. It is really pain in the a$$.
Even now trying to login, 45 minutes passed. I'm connecting from central European capital city.
Not sure how they are able to sell their tickets.

FOOD POISONING + POOR RESPONSE on Eva Airlines flight from Saigon to Tai Pei. Customer Service response insulting…

ordered low sodium meal- served some raw fish dish. After 2 hour layover, boarded flight to San Francisco. within a few hours, I cramped up & vomitted.

went to bathroom next to the kitchen galley. Flight Attendants busy, barely noticed. I stood at back of the plane for 30 minutes, doubled over in pain, one attendant asked if I was ok, and then handed me a plastic bag to throw up in.

15 minutes later flight attendant walked by & asked if I was ok- told them I had to vomit, but nothing serious- did not want to alarm crew of medical emergency at 40,000 feet above Pacific Ocean.

Later, back to my seat, had diarrhea multiple times during flight. No attendant ever came over to check on me.

Arrived in San Francisco- severe diarrhea, dehydration and in bed for 3 days. Then weak and tired. Ruined my family vacation. My wife is Dr- diagnosed me with food poisoning.

wrote Eva Air. took over 1+ weeks to respond w/corporate CYA
- great pride in food service & highest standards for food safety.
- No one reported food poisoning, so not their food
- staff look after me (did NOT).
- I told them I had a virus (did NOT)

Dear EVA Air Customer Service,

I am writing to formally express my deep disappointment with my recent experience on EVA Air, which regrettably fell far below the standards I expected.

This was my first time flying with EVA Air, on flight BR068 from London to Bangkok on July 8, 2025. During the flight, after meal service when the cabin lights were dimmed for rest, another passenger was smoking. Shockingly, there were no flight attendants present to monitor the cabin at that time or to promptly address this serious safety and health violation. As someone who is severely allergic to cigarette smoke, I suffered a debilitating headache and was unable to rest for the remainder of the flight. It is extremely concerning that your crew failed to notice or investigate the source of the smoke.

Unfortunately, the problems did not end there. Upon arrival in Bangkok, my checked luggage did not arrive. At the baggage desk, I was assured my bag would be delivered by 6:30 PM the next day. This commitment was not honored. Despite numerous calls to follow up, no one answered, leaving me without essential work items for two full days. Ultimately, I had to make an unnecessary trip back to the airport to retrieve my luggage myself.

This experience was unacceptable on multiple levels — from a clear lapse in onboard safety and passenger care to the mishandling of my baggage and the lack of communication that compounded the inconvenience. I expect EVA Air to take this matter seriously and provide appropriate compensation for the health impact, stress, lost time, and additional expenses incurred as a direct result of these failures.

I look forward to your prompt and thorough response.

Sincerely,
Suphawadee

We have just flown with EVA for the first time LHR - Bangkok - return and a codeshare internal flight with them Koh Samui - Bangkok.
I was feeling very apprehensive about them tbh after reading some of the reviews on here.
However both my Hubby and I were v impressed with Both internal and International flights.
The staff were great - friendly - looked after us v well. Our booked ‘special’ meals all arrived and were all v good. ( we said some of the best airline food we have ever had - an amazing fruit platter : LHR - Bangkok)
The staff came around continuously with food, drinks and always appeared happy and friendly. - They all worked v hard.
We found the seats comfy and leg room fine too - although we r not tall.
The price we paid for our direct flights was one of the best prices around. We would not hesitate to travel with them again.
*One last thing- we did not pay extra for seats together - we were sat together on all flights.

I have flew with eva many times. Good airline. Like most airlines in economy it's minimal. The staff are friendly and professional. The food is good. Leg room ok. When I flew before they used to have eye covers in bathroom. Not last time. I would definitely fly with them again

I booked my first flight through Eva Air and was very excited to experience it for the first time, but sadly a few weeks before my flight, I was notified that a close family member who helped raise me had experienced a sharp health decline and had hours to days left to live. I flew back urgently on another airline because I couldn't find an appropriate option through Eva. I applied yesterday for a refund to be considered for my original ticket due to the circumstances, with appropriate medical documentation showing that my family member was receiving end of life care, and today I was promptly denied. They did not take the time to hear about the gravity of the situation. They wanted a death certificate -- and fortunately, my loved one is still hanging on, though they will pass soon, so I did not have one. I have appealed but have very little hope for a sympathetic resolution. If I receive it, I will come back and amend this review.

Needless to say, this heartless treatment by Eva Air does not make me inclined to book future travel.