Evander Reviews 4,975

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and friendly demeanor, often highlighting their helpfulness and respectful interactions from start to finish. The service provided is frequently described as top-class, with many appreciating the high quality of work, quick problem resolution, and the meticulous way engineers clean up after themselves. Reviewers also value the excellent communication, noting that they were kept informed at every step, including arrival times and progress updates. However, some people mentioned significant issues with response times, reporting that messages and emails went unanswered, leading to frustration and delays in service. A few other people also felt that customer service was poor, citing unhelpful staff, conflicting information, and a lack of urgency in addressing their concerns, with some experiencing prolonged waits for installations or repairs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality, with many customers stating that jobs were completed... See more

Customer service

Customers consistently note positive experiences with customer service, praising the good communication,... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising prompt replies, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a new garage door fitted after the previous one was damaged because of an attempted break. The door was replaced which I was happy with then it didn’t stay open properly so Evander came out an... See more

Company replied

Rated 5 out of 5 stars

One of my bay windows was unfortunately smashed by a kid with a football - luckily I had home insurance and they arranged the repair with Evander. The window was boarded up within a few hours with the... See more

Rated 5 out of 5 stars

Great communication from the get go. Always kept me up to speed. Engineers arrived when they said they would and called beforehand. Work was done efficiently with care and they cleaned up after... See more

Rated 5 out of 5 stars

Nothing but praise for the way I was dealt with from start to finish. Prompt attention to make the broken door secure. I was kept updated throughout whilst new door was being built. Whenever I had oc... See more

Company replied


Company details

  1. Locksmith
  2. Double Glazing Installer
  3. Emergency Locksmith Service
  4. Window Installation Service

Written by the company

Evander is the trusted partner for the UK’s largest insurers, retailers, facilities managers and property owners. We specialise in reactive glazing – providing rapid, expert repairs and installations for windows, doors and glazing exactly when they’re needed. From emergency callouts to planned upgrades and complex commercial projects, we deliver seamless solutions with minimal disruption. Whether it’s a supermarket, bank, residential development, or care facility, we ensure buildings are restored quickly, operations continue without interruption and projects are completed to the highest standard. With the UK’s largest directly employed workforce of reactive glaziers and full national coverage, Evander sets the standard for quality workmanship, reliability and property excellence—24/7, 365 days a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

New Front Door

Excellent from start to finish. Liaising between insurance provider and Evander was effortless, all comms received in good time. All representatives were approachable and friendly, door fitter called with eta and completed the work promptly with no fuss. Overall a pleasant experience

May 13, 2026
Evander logo

Reply from Evander

Good afternoon,

Thank you for your review, we are very pleased to hear that you received a great service from Evander, and that you were kept informed throughout your claim journey.

Kind regards
Gonny
Customer Care Manager

Rated 5 out of 5 stars

They were very polite and professional…

They were very polite and professional I am very happy with the service

May 13, 2026
Evander logo

Reply from Evander

Good afternoon,

Thank you for your review, we are very pleased to hear that you received a great service from Evander.

Kind regards
Gonny
Customer Care Manager

Rated 5 out of 5 stars

very good

very good, the lads were professional and polite

May 13, 2026
Evander logo

Reply from Evander

Good afternoon,

Thank you for your review, we are very pleased to hear that you received a great service from Evander.

Kind regards
Gonny
Customer Care Manager

Rated 5 out of 5 stars

I found Evande a marvellous company to…

I found Evander a marvellous company to deal with. After being burgled, they sent someone to board up my patio doors on the night and did a fantastic job of fitting both new patio and internal doors all staff were polite and easy to talk to I would recommend this company to everyone

May 13, 2026
Evander logo

Reply from Evander

Good afternoon,

Thank you for your review, we are very pleased to hear that you received a great service from Evander.

Kind regards
Gonny
Customer Care Manager

Rated 5 out of 5 stars

Efficient service with good…

Efficient service with good communication

May 13, 2026
Evander logo

Reply from Evander

Good afternoon,

Thank you for your review, we are very pleased to hear that you received a great service from Evander, and that you were kept informed throughout your claim journey.

Kind regards
Gonny
Customer Care Manager

Rated 5 out of 5 stars

Amazing!

Amazing!!
The two who came were absolutely lovely, and ensured the work was carried out to beyond standards. I’m very impressed.

May 13, 2026
Evander logo

Reply from Evander

Good afternoon,

Thank you for your review, we are very pleased to hear that you received a great service from Evander.

Kind regards
Gonny
Customer Care Manager

Rated 5 out of 5 stars

Excellent communication and fitter

Communication was excellent and fitter very knowledgeable and helpful. Explained what was being done and took care to minimise any damage to surrounding rendered walls when removing and refitting replacement window. Very pleased with outcome and highly recommend.

May 13, 2026
Evander logo

Reply from Evander

Good afternoon,

Thank you for your review, we are very pleased to hear that you received a great service from Evander, and that you were kept informed throughout your claim journey.

Kind regards
Gonny
Customer Care Manager

Rated 1 out of 5 stars

Shambles



I am sharing my experience with Evander Windows so that others can make a fully informed decision before committing to this company.

Based on my experience the standard of workmanship was significantly below what I would reasonably expect. The quality of the work carried out fell short of acceptable standards and I was left with results that required further attention.

After the work was completed I found the level of aftercare and customer support to be very poor. Attempts to raise concerns and seek assistance were not handled in a timely or satisfactory manner making it difficult to resolve the issues identified.

In my opinion the level of care attention to detail and overall competence demonstrated during both the assessment and installation stages did not meet the standards expected for this type of work.

Due to these issues my insurance provider is now managing a claim in relation to the work undertaken and any associated damage.

Based on my experience I would strongly advise others to approach with caution, obtain multiple quotes and carefully consider alternative contractors before proceeding.
No point in your Email for me to contact you’ve have had 4 months to sort out with the only correspondence in one direction and that’s not yours

December 23, 2025
Unprompted review
Evander logo

Reply from Evander

Good Afternoon,

I am very sorry to hear your concerns and we would like the opportunity to review this for you.

If could please email customercareteam@evander.com with some additional details including full name, address and post code we can look into this further.

Once again please accept my apologies.

Kind Regards,

James
Customer Care Manager

Rated 5 out of 5 stars

Great service from Danny

Used Evander as recommended by my grandson Lewis who works here and I was very impressed from start to finish great service from Danny Daglish he came out and surveyed and spent time going through options regarding my patio door. However I decided to just go for the glass replacement after Danny’s advice, which was then dealt quickly and promptly by the office staff and was then booked on quickly by the planning team. Day of the install both Danny and James attended and they both cracked on without any fuss I would 100% recommend Evander thank you !

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Evander excellent service! Highly recommended!

Nationwide insurance used Evander as a sub contractor to get my lock replaced after a lost key. Dean did an excellent job, very understanding, explained the process, and replaced the Ultion lock with a temporary one all within an hour or so. Well done!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy efficient service.

I didn’t have to wait long before the locksmith arrived. He was very pleasant & said I could sit in his van out of the cold wind. I got into my house within 5 minutes and he then replaced the lock very quickly indeed. There was no mess to the door whatsoever, an extremely neat job.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Evander

Evander was extremely helpful, got me booked in for a survey within days and only had to wait for a week or two before they came to do the fitting work men were lovely and polite and respected my property highly recommend

March 24, 2026

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