EV Cable Shop Reviews 

638
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the official website is extremely straightforward to navigate, making the entire online purchasing process quick and entirely hassle-free. People consistently mention that the ordered products arrive exceptionally fast, often right on schedule or even earlier than originally anticipated by buyers. Buyers also love the outstanding overall build quality, describing the charging cables as sturdy, highly durable, and performing remarkably well during daily use. However, some people were dissatisfied with delivery hiccups, mentioning specific instances where shipments failed to show up on schedule or required extra effort at a local depot.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt arrivals and... See more

Product

Customers had positive experiences with product, noting that it is very easy to use and performs exactly as... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-manufactured,... See more

Service

Reviewers mention positive feedback about service, highlighting an efficient and reliable experience.... See more

Order

Clients share positive opinions on order, highlighting the simple online process and prompt delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant, I got the new transit hybrid and never came with the cable I needed to charge at home. Ford said it'll take over 2 weeks, so found EV. Called them the lady said their charging ca... See more

Rated 5 out of 5 stars

Very very efficient service. Ordered on Saturday night. The charger was delivered on Monday afternoon. Works as expected. Also liked that the site allows you to enter your car registration so you can... See more

Rated 5 out of 5 stars

Easy to locate what I needed on the website, then to check compatibility with my car. Great quality cable, works as required and was delivered fast and as they stated. Cost is more expensive than alte... See more

Rated 5 out of 5 stars

Before purchasing, I emailed a query which was answered extremely quickly and clarified the type of charger I needed to buy. I placed the order and the item was delivered within the specified timescal... See more


Company details

  1. Auto Parts Store

Written by the company

The UK’s leading supplier of electric vehicle charging cables for Volvo, Nissan, BMW, and all leading electric car manufacturers. EV Cable Shop supplies a wide range of EV (Electric Vehicle) charging products compatible with both residential and commercial charging stations as well as type 1 and type 2 EV charging cables that can be used with standard 3-pin sockets. Giving our customers plenty of choices when it comes to EV charging.


Contact info

4.8

Excellent

TrustScore 5 out of 5

638 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(638)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent website

Excellent website, guides you to the correct cable for your ev. I have a LEVC txe which they had in their database which was great. Lead is well made , good quality cable and plugs. Might not be the cheapest but when purchasing such an item , quality is what you’re paying for !

April 27, 2025
Unprompted review
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Rated 5 out of 5 stars

EV Cable Shop were my first choice for…

EV Cable Shop were my first choice for an additional cable for my EV. Their online shop is easy to navigate and selecting the correct cable is hassle free. Good price and prompt delivery using DPD.
I would recommend this company.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company.

I ordered a cable from this company & emailed them when I discovered it didn’t work. And they could not do enough to help! They asked for photos etc until they figured out that I had ordered the wrong cable. So not only did they persevere until they found out that I had ordered the wrong cable but they then sent me a link for the right cable…even though they didn’t sell it themselves! This company was a complete joy to deal with! Their professionalism & helpfulness was amazing. An absolute pleasure to deal with. Thank you!!

April 16, 2025
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Rated 4 out of 5 stars

Excellent service with EV…

Excellent service with EV extension/delivery, only thing let you down was no one answered the phone left 3 messages as per instructions without a return call as promised ( needed a bit of advice ) as some customers aren’t experts

April 7, 2025
Rated 5 out of 5 stars

Knowledgeable and helpful

Super quick delivery. Very responsive when we realised we had initially purchased the wrong cable and emailed to arrange an exchange. Very knowledgeable too.

April 7, 2025
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Rated 5 out of 5 stars

The service I received was 10/10

The service I received was 10/10. From advice, to after sales service, all perfect. I bought a cable to extend my BP Pulse charging cable which would reduce the wattage so my Solar panels would fully charge my hybrid. Very happy and would use again in a heartbeat

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Would thoroughly recommend!!

I needed a long cable to charge my Ford kuga, having contacted the company, I was told exactly what to buy and where to find it on the website.
I navigated the website easily and found the cable I needed easily.
The cable was ordered around lunchtime and was delivered the following day at around lunchtime!
It was as specified and is charging the car as I write!
Excellent company, excellent service and excellent product.

April 11, 2025
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Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful and polite, very, very satisfied with the prices, and delivery time, will definitely use again, thank you

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Charging cable arrived quickly and the delivery driver followed instructions about where to leave it. Very happy, I will use them again and recommend to friends.

March 27, 2025
Unprompted review
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Rated 5 out of 5 stars

3 pin charger for hybrid

I needed a 3 pin cable to charge a hybrid at home. It was easy to find the correct cable that I needed and was one of the deciding factors compared to others. Delivery was quick, the cable works as expected and looks good quality.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very user friendly for novice EV owners

Very easy site to navigate, especially if like myself being new to the world of EV's, getting the right cable can seem a little bewildering at first. I also like the fact that EV Cables double checks that you have infact ordered the appropriate cable which demonstrates they want their customers to be satisfied. I also appreciate that by using Royal Mail 48hr service the Isle of Wight is not considered a 'remote' offshore island. I will definitely be using this company again, first class experience. ISRay

March 20, 2025
Unprompted review

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