EV Cable Shop Reviews 

635
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting cables are sturdy, durable, and provide reliable charging with solid connectors that prevent overheating. Many people highlight the exceptional speed and efficiency of the delivery service, with items often arriving next day or within a couple of days. The ordering process is frequently described as easy and straightforward, supported by a clear website and helpful service. However, some customers also noted issues with missing items, specifically storage bags that were expected but did not arrive with their order. Additionally, a few people experienced initial delays or problems with delivery, sometimes requiring follow-up calls or collection from a local depot, although these issues were often resolved.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, durability, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with product quality, consistently praising the high-quality materials and... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and speed.... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant, I got the new transit hybrid and never came with the cable I needed to charge at home. Ford said it'll take over 2 weeks, so found EV. Called them the lady said their charging ca... See more

Rated 5 out of 5 stars

Very very efficient service. Ordered on Saturday night. The charger was delivered on Monday afternoon. Works as expected. Also liked that the site allows you to enter your car registration so you can... See more

Rated 5 out of 5 stars

Easy to locate what I needed on the website, then to check compatibility with my car. Great quality cable, works as required and was delivered fast and as they stated. Cost is more expensive than alte... See more

Rated 5 out of 5 stars

Fast delivery and a big thick cable, but very expensive for what is just a few wires wrapped in rubber. £280 for a 15m granny cable is criminal lol. And yet we're meant to believe the world want... See more


Company details

  1. Auto Parts Store

Written by the company

The UK’s leading supplier of electric vehicle charging cables for Volvo, Nissan, BMW, and all leading electric car manufacturers. EV Cable Shop supplies a wide range of EV (Electric Vehicle) charging products compatible with both residential and commercial charging stations as well as type 1 and type 2 EV charging cables that can be used with standard 3-pin sockets. Giving our customers plenty of choices when it comes to EV charging.


Contact info

4.8

Excellent

TrustScore 5 out of 5

635 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(635)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

5-Star Review for EV Cable Shop

Outstanding Customer Service and High-Quality Product!

I recently purchased an EV charging cable from EV Cable Shop, but unfortunately, the length I chose turned out to be too short for my setup. I contacted their customer service team to explain the issue and inquire about exchanging it for a longer one.

They were incredibly helpful and responsive right from the start – no hassle at all! They promptly sent me a prepaid return label, and the original item was collected the very next day. The replacement longer cable arrived shortly afterward, with fast delivery as promised.

I'm absolutely delighted with the new cable. It's of excellent build quality – sturdy, durable, and it works perfectly every time, providing reliable and efficient charging for my electric vehicle.

EV Cable Shop truly stands out for their exceptional customer service, quick resolution of issues, and top-notch products. I highly recommend them to any EV owner – you won't be disappointed!

December 9, 2025
Advertisement
Rated 5 out of 5 stars

Easy to locate what I needed...

Easy to locate what I needed on the website, then to check compatibility with my car. Great quality cable, works as required and was delivered fast and as they stated. Cost is more expensive than alternative products, but I went quality and happy I did.

December 4, 2025
Advertisement
Rated 5 out of 5 stars

I’d give them ten stars if I could

I’d give them ten stars if I could! These people are brilliant-the epitome of excellent customer service.
I will be looking for an appropriate site on which I can nominate them for online retailer of the year. As you’ll gather, I cannot recommend them highly enough.

November 17, 2025
Unprompted review
Advertisement
Advertisement
Rated 3 out of 5 stars

Very slow charger

The price was a bit overpriced turned up within 3 working days. Upon opening the box I found just the cable and a Velcro strap holding the cable together upon unravelling the cable it was not very thick . I plugged into my outside wall electric box then plugged into my car where it came up on my car app on my phone it was charging at 5 miles per hour which a charge of 80% would take about 24 hrs .which is very slow for a charging cable .After using it for a few times I noticed that the plug was getting hot and was melting I think they need to look at there power supply going through the plug .the charger box was very easy to use not one I would be recommending to others you need to do your homework on what cables you buy

October 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look