Evelyn Partners Reviews 210

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Steve Cattle and Lorraine Raine have looked after our Trust funds since I first met Steve when he joined Explore Wealth. He effectively took over our affairs which, up until that time had been h... See more

Rated 5 out of 5 stars

Having Steve And Lorraine sort out our pensions has been a very positive experience for us. We have felt our personal financial position has been thoroughly assessed and explained. All the dread of... See more

Rated 5 out of 5 stars

Have been dealing with Steve Cattle for a number of years, before Evelyn in fact, and he has been a person of great honesty and trust guiding me and my plan to retire with true professionalism. Taking... See more

Rated 1 out of 5 stars

Very disappointed customer of 20 years. I was with Ashcourt, Tilney, then Evelyn after last take over. Recently removed all funds due to very poor performance last 2 years, and fees 3-4 times market a... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Accounting Firm
  3. Financial Audit
  4. Financial Planner
  5. Investment Service

Written by the company

Meet the people behind your future. As a UK leader in wealth management, our promise is simple: to provide the inspiration and expertise to help you embrace what's next. It’s what drives everything we do and our people are central to how we deliver it. From our financial planners and investment managers to our wider team, we’re committed to understanding what matters most to you, and helping you move forward with purpose. That’s why we start with you, your goals, your passions, and your plans. We’ll work with you to shape a future that’s truly your own.


Contact info

3.9

Great

TrustScore 4 out of 5

210 reviews

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Rated 5 out of 5 stars

Interview with Steve Cattle

Went for a chat with Steve Cattle .He could not be more helpful. He talked trough all my options .Letting me know which was the best .This is not the first time that I
I have seen Steve .Also before he was great and the advice and the help that he gave me saved me loads .I would recommend this company and if you can get a chat with Steve I'm sure that he can help you
Thanks again for your time in sorting some items that I heeded help with
Rate this as ........5 STAR

August 7, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Paul,

Thank you for your glowing review of Steve. We appreciate your feedback and will be sure to let Steve know how much you've appreciated his efforts.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Good service from Anthony Field

I have had a good service over the years from Evelyn and its predecessors. Anthony Field in particular gives good, clear and understandable advice.

August 11, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Tony,

Thank you for your kind words and glowing review of Anthony! Our mission is to place the power of good advice into more hands, and we're delighted to hear that Anthony has embodied that.

Thanks,
The Evelyn Partners team

Rated 1 out of 5 stars

Hard to contact - bad customer service

I invested with Edward Jones in 2009 and the customer service was outstanding. They sold to Towry Law about 2010. Customer service was very good. They became Tilney in 2017 and customer service was ok. Now with Evelyn Partners they have reached the bottom of the barrel as far as customer service goes. I called the Guildford office today and was told I had to call the Client Relationship Team. The less than helpful switchboard operator could not transfer me to anyone in the office as she thought she would 'get into trouble' if she transferred me to the wrong person. I have called the Client Relationship Team 3 times now and left a message and I still have not received a call back.

August 11, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Lesley,

We’re sorry to hear you had trouble getting through last Friday. Our Client Relationship team called you back this morning, and we understand the issue you were experiencing was resolved on Friday. Please do get in touch with the team if you have any further questions or concerns.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Anthony Field

Anthony Field - Newcastle
We always know that Anthony regards our personal needs as his priority when advice is given.
The manner of the guidance suits us well - explanation, discussion, time to decide and efficient management of the necessary interactions involved.
Thanks, Anthony

August 11, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Marion,

Thank you for the 5 stars and for taking the time to write such a positive review about your experience with Anthony! We'll be sure to pass your kind words along.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Anthony Field in the Newcastle Office

For all the years that Anthony has been our Adviser, we have always felt confident that he has fully understood our financial situation, requirements and ambitions. His experience is invaluable in providing professional advice on investment, always with a friendly approach. We would strongly recommend Anthony to anyone who wanted impartial advice on their finances.

August 9, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Michael,

Thank you for taking the time to write such a positive review about Anthony! We are thrilled to hear that he has had such a positive impact on your experience with us.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Brilliant Advice

Always very sound financial advice. Anthony Field from the Newcastle Office has always provided a very professional service for myself and my family. I hope he continues to do so for many years to come.

August 10, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Iain,

Thank you for taking the time to leave a review. We are pleased to hear Anthony has had a positive impact on your experience with us.

Thanks,
The Evelyn Partners team

Rated 1 out of 5 stars

Evelyn abuses individual clients

My tax advisor had moved to Evelyn and I followed him there. He then moved and Evelyn restricted me from continuing to work with him even though I have been withb him for years and they would gain no benefit from enforcing such a restriction, causing me to incur additional costs and losing time to find and work with a new advisor. Very disappointing...

August 8, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Enis,

Thank you for your feedback — we're sorry to hear you're disappointed.

When senior colleagues join our firm, they agree to certain restrictions for when they decide to leave us. One of these is that they cannot work with the firm's clients for six months after leaving.

This does not mean that we would leave you without a firm to act for you. We would very much like to continue to provide you with advisory services, to the same standards you’ve experienced thus far, and the team should have already introduced your new Evelyn Partners contact — we're here whenever you need us.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

My adviser at Evelyn Partners is Superb!

My adviser at Evelyn Partners is superb! A fantastic experience from start to finish, great investment options, explained clearly and professionally. I look forward to many years with this company looking after my financial wellbeing.

August 9, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Matthew,

Thank you for the glowing review of your experience with us. We look forward to continuing to work with you!

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Safe Hands

Have dealt with Anthony Field in the Newcastle office since I moved to the Newcastle area about 14 years ago. ( Having previously dealt with an advisor based in London).
In that time my personal situation has changed on a number of occasions, to a greater or lesser degree. Anthony & his team have resolved the issues in an approachable and professional manner.
I have received regular updates on the performance of my portfolio & use the app to check on valuations between times.
Very happy with outcomes and service provided.

August 9, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Lorna,

Thank you for your review of Anthony and the team. We appreciate you taking the time to leave a review of your positive experience with us.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Really professional

Really professional. They ask smart questions, listen & understand what I want to achieve.

August 1, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Steven,

Thank you for taking the time to leave a review of your experience with us.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Excellent annual review with Newcastle team

Our annual review with Steve Cattle and Georgina Barlow of Evelyn Partners' Newcastle Office was really excellent and expertly handled, as expected based on several years of experience. This was just what we needed at this crucial time for us, two years into our retirement and facing important decisions in these turbulent financial times. Thanks for your valuable advice and for the help you're going to give us to put the key actions into practice.

August 3, 2023
Unprompted review
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Reply from Evelyn Partners

Hi David,

Thank you for leaving a review on your recent experience with us. We're delighted to hear that Steve and Georgina have been providing valuable advice, and giving you the confidence and assistance to put that advice to practice.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Great service

Evelyn Partners are based in an easily accessible part of Newcastle with access to good parking facilities.
We have dealt with Evelyn Partners since they merged with our previous Financial Services Company. Specifically we have dealt with Steve Cattle. Steve is very approachable and explains different services without jargon and is happy to go over details so you understand. He has helped us with our Savings which has ultimately lead to early retirement.
We have no hesitation in recommending Evelyn Partners and specifically Steve.
Thank you

April 28, 2023
Unprompted review
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Reply from Evelyn Partners

Hi,

Thank you for taking the time to leave us a review. We are delighted to hear that Steve has had a positive impact on your experience with us. We appreciate your feedback and will be sure to pass your kind words along.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Anthony Field - Gold Standard Service

Anthony Field, Director of Financial Planning at Evelyn Partners, Newcastle upon Tyne has been our financial advisor for many years.
We have always had excellent service from him. His financial knowledge is immense. He provides us with regular updates and advice about our current financial position and how to move forward in the future. Anthony always answers our questions promptly and capably - in terms we understand.
We have total trust and confidence in how he manages our affairs. We have certainly presented Anthony with some challenges over the years. He always resolves the issues - nothing is ever too much trouble for him. In addition he is patient and kind and a pleasure to meet with.
We are extremely grateful for all the help Anthony has given us and hope he will always be there for us in the future.
Joy McCulloch

August 5, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Joy,

Thank you for taking the time to leave such a glowing review of Anthony. We are grateful for your kinds words of his effort and service, and will be sure to pass them along.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Local friendly efficient…

Local friendly efficient professionalism. Steve Cattle in the Newcastle office gives advice clearly and effectively

August 2, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Michael,

Thank you for your positive feedback. We're delighted to hear that Steve has had a positive impact on your experience with us.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Knowledgeable, Personal and Personable Approach

Thorough face to face meetings with advisor Steve Cattle (Newcastle upon Tyne office) who is familiar with our portfolio. Follow up documentation sent in a timely manner.

August 2, 2023
Unprompted review
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Reply from Evelyn Partners

Hi,

Thank you for taking the time to leave a positive review of your experience with Steve.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Brilliant

What a fantastic service i recieved from the newcastle based evelyn partners..From start to finish they went through everything with a fine toothcomb..Steve cattle the advisor came to my home on 2 occasions and talked me through everything i needed to no this guy knows he's job 100%..Steve kept me informed on everything what was going on from emails to telephone calls i camt recommend this company highly enough and especially steve cattle thank you all so so much

August 4, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Alan,

Thank you for taking the time to write such a positive review about Steve. We appreciate your feedback and will be sure to pass your kind words along.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Personal service tailored to my needs

Personal service tailored to my requirements. See same advisor each time who is very helpful and amiable. Provides good advice and answers queries promptly. Have seen this advisor for a number of years and more than happy with the service and advice he provides. Steve Cattle. Newcastle office.

August 3, 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Peter and Karen,

Thank you for taking the time to leave a positive review of your experience with Steve, we appreciate your feedback.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

IN SAFE, ASSURED AND EMPATHETIC HANDS.

For the past eight years I have been lucky to have Stephen Parker in Glasgow as my Financial Advisor, first with Tilley and now as Evelyn. He has navigated me through every complexity of my financial dealings during the most difficult of times as a complete rookie and has answered every one of my stupid questions with clarity, patience and kindness. I have nothing but positive comments to make about the relationship with EVELYN as a whole.Alongside Stephen there is a superb team who also contribute to the management of my portfolio and I have met them all and know that they are always up to speed with any changes on my situation. When I first met with Stephen he assured me that with his guidance I would come to understand a portfolio that I had previously had no involvement in. He encouraged me to ask questions and run anything by him and the team and as a result I am confident and reassured that my finances are being well managed. More importantly, there is a really human aspect to my relationship with Stephen because my situation and financial needs have evolved continuously over the past few years. I have often had to go to Stephen to discuss changes that impact on the portfolio and every decision that has been made as a consequence only ever follows an open, balance discussion.
There is excellent communication between Stephen and myself at all time. Any emails or calls or requests are dealt immediately. I feel I am in very safe, assured and empathetic hands.

August 1, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Catherine,

Thank you for your glowing review on the service you've received from Stephen and the team over the years. We're delighted to hear the guidance provided has helped you to feel informed and confident. We'll be sure to pass your kind words along.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Exceptional Customer Care

Exceptional customer care each and every time I engage with the team at Evelyn. Nothing is too much bother. A quick message or question to my account handlers and I have a response to arrange a call asap. Frequent and regular updates on performance coupled with real time portfolio moves via the website/app keeps me well informed. My thanks to Stephen Parker and Stephen Lawler, alongside the wider team, for the professional support at all times but with a service that always feels a partnership, is authentic and consistently genuine. Keep up the good work!

July 31, 2023
Unprompted review
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Reply from Evelyn Partners

Hi Stuart,

Thank you for taking the time to leave a review of your experience with us! We look forward to continuing to work with you and provide you with excellent service.

Thanks,
The Evelyn Partners team

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