Evelynrowe Reviews 81

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting issues with poor quality materials and craftsmanship. Customers often found that items did not match the online images or descriptions. Sizing was also a common concern, with many items arriving significantly smaller than expected. Reviewers also expressed strong dissatisfaction with the return policy, noting that returns often required customers to pay expensive shipping fees to China, making the process impractical or more costly than the item itself. Some customers also mentioned concerns about pricing.

What people talk about most

Product

Reviewers mention negative feedback about product quality. Many customers report receiving items that are... See more

Quality

Customers consistently express strong dissatisfaction with product quality. Many reviewers report receiving... See more

Return policy

Consumers express significant dissatisfaction with the return policy. Many reviewers report that returns are... See more

Price

Reviewers express strong dissatisfaction with pricing, citing that products are overpriced for their quality.... See more

Order

Users describe negative interactions with order. Many customers report not receiving what they ordered, such... See more

Based on these reviews

Rated 1 out of 5 stars

Absolutely Chinese scam Evelyn & Rowe Chicago Misrepresented as American company,The sweater I ordered came from China. I received it in decent amount of time but the quality is absolute crap. The... See more

Rated 1 out of 5 stars

If I could give no stars I would. I fell for a 69$ “orthopedic boot. (I have nerve damage to my right leg from a spinal cord bleed ) The picture,description and look of the boot was the polar opposite... See more

Rated 1 out of 5 stars

The blazer described as elegant what a Crap! Chip material! Nothing like the video shows on the website, terrible fitting. Miss leading information on the website as a US boutique company! When attemp... See more

Rated 1 out of 5 stars

This website is scam, bait-and-switch operation, with poor-quality products from a sweatshop in China. Poor quality materials and products not matching online images. This website charged me triple th... See more

Rated 4 out of 5 stars

I had not read the reviews after ordering a coat, and regretted my actions. EvelynRowe contacted me immediately giving me the order number, and thanked me for the order. They also provided a $5.0... See more

Rated 2 out of 5 stars

Ordered a sweater, really poor quality and does not fit. I planned to return when in Chicago to find out they do not have a store there. Totally misrepresented the store front , chicago location in th... See more

Rated 1 out of 5 stars

This company is false advertising and should be sued! They use AI generated pictures, and the items you receive look nothing like their pictures. Their return policy was to offer me 20% back! What? Do... See more

Rated 1 out of 5 stars

The shirt I ordered arrived after 3 weeks, did not have any fabric labels including size, fabric content or washing instructions. I wear an XL and the shirt I received is probably a Small. I couldn'... See more

Rated 1 out of 5 stars

I so wish I had read these reviews before ordering from Evelyn Rowe. I ordered what was described and depicted as a Cardigan with a plaid pattern. I received a truly ugly, cheap polyester blouse! I... See more

Rated 1 out of 5 stars

They should have zero stars. Avoid purchasing anything from this company. What they advertised is not what I purchased. Clothing very cheaply made, a “cardigan” ended up being made from a polyester... See more

Rated 1 out of 5 stars

Before placing my order, I emailed Evelyn & Rowe specifically asking whether these boots were real leather. I received a response saying they were made of the “softest suede,” which made me feel c... See more

Rated 1 out of 5 stars

Evelyn & Rowe Chicago Misrepresented as the sweater I ordered came from China. Received it in decent amount of time but the quality is absolute crap. There's not even a tag that tells you care instr... See more

Rated 1 out of 5 stars

I am disappointed. I fell for deceptive advertising on social media. Very poor quality shoes, bad fit, cheap materials, and a strong chemical odor. I am attempting to return the shoes but based on the... See more

Rated 1 out of 5 stars

WARNING WARNING Stay away from Evelyn Rowe. Please stay away from this store. It is the worst!! The deliver extremely cheap low quality clothing and nothing close to what was advertised and then they... See more

Rated 1 out of 5 stars

I wish I could give zero stars. First of all it took almost 4 weeks for me to get what was supposed to be a sweater card again that looked very pretty well-made on their website and I got was a polyes... See more

Rated 1 out of 5 stars

Unbelievably low quality garments. Cheap material and workmanship. Not even tags on the items. Took three weeks to arrive. So disappointing. To return you have to email them pictures and then spend... See more

Rated 1 out of 5 stars

Do not purchase from this company. Total SCAM. There is no Evelyn and Rowe in Chicago. It is a scam. They offered free expedited shipping before Christmas. It took 16 days to come. It was wrapped in... See more

Rated 1 out of 5 stars

The sweater I received was cheap, way too small. They make you pay for shipping to China but they also need to approve your return by seeing a picture first. They take their time replying to emails t... See more

Rated 1 out of 5 stars

I just saw an ad for a velvet jacket/blazer on this site. It is the exact same photo used on a site called Watson and Carter. I received this from Watson and Carter and it was absolutely nothing like... See more

Rated 1 out of 5 stars

The communication was great until the item was delivered. I bought 2 pairs of shoes and they stink, are too small, and the wrong color. And extremely cheap. Of course they offer 30 day money back guar... See more

Rated 1 out of 5 stars

Wish I had read reviews before I ordered. Item was supposed to be a sweater and is just a gross feeling polyester shirt. Not at all like picture. Wish Facebook Book would vet these advertisers before... See more

Rated 1 out of 5 stars

BUYER BEWARE! TOTAL SCAM. Clothing is from China and is CRAP! When attempting to return, they make you pay for shipping back to China after being FALSELY advertised as an American Co.

Rated 1 out of 5 stars

It took a month to get the package. The Product I ordered, a pair of heeled sandals - very bad quality, bad smell. It’s very apparent it looks nothing like the pictures on their website. I’ve emailed... See more

Rated 1 out of 5 stars

Honestly wish I had researched this company more before I impulsed purchase! The product I ordered wasn’t a shirt … which I received fairly quickly however it came out of Jamaica Queens NY warehouse …... See more

Rated 1 out of 5 stars

I had a very disappointing experience with this company. I ordered a sweater and it took an unusually long time to ship. Eventually, I received an email saying the item was “delivered,” but it n... See more

Rated 1 out of 5 stars

Both ordered items were the wrong size. The large shirt didn't even fit a medium size child. Returns are impossible and far too expensive to consider - which is what they are counting on. DON'T GET... See more

Rated 1 out of 5 stars

The tunics I ordered bear no resemblance to what is shown on Facebook. They are clearly made in China with the cheapest quality material. Don’t fall for the well dressed women on their advertisements.... See more

Rated 1 out of 5 stars

The shoes I ordered were nothing like the picture of this fake company! They were nothing but junk! Any returns go back to China at customer's expense. Buyer Beware! Fake Company NOT based in Chicago!... See more

Rated 1 out of 5 stars

Buying at Evelyn and Rowe was my worst online shopping experience I’ve ever had. I saw an add on Facebook of one of their jackets, it looked nice on the picture so I decided to buy it. I’ve waited mor... See more

Rated 1 out of 5 stars

I would really rate zero stars. This is the biggest sham out there. The shows they advertise are basically made of paper products, shouldn't even cost $5 and they are selling them for $60. When I as... See more

Rated 1 out of 5 stars

TOTAL GARBAGE / BIG SCAM... I wish I could have chosen ZERO stars in this review process. I ordered women's shoes as a gift online, from Evelyn & Rowe (Chicago). The advertised shoes were... See more

Rated 1 out of 5 stars

Inferior material. Thin and full of lint. I tried the sweater on, took it off and now the lint is everywhere, on my clothes. Having trouble navigating the refund process. Hope it’s not a bust. Tryin... See more

Rated 1 out of 5 stars

Do not ever order from them. I put in an order, accidentally ordered 2, then read about their return policy which is terrible, so cancelled both items a few hours after I put in the order. Website s... See more

Rated 1 out of 5 stars

Total crap. One ‘wool’ sweater has a 100% acrylic label inside. The other has zero label and hanging threads and unfinished seams. DO NOT ORDER FROM THIS PLACE!!!!!

Rated 1 out of 5 stars

Ordered a womans large and it arrived in a size that was clearly for a man. It was huge and cheap shiny material. Plus you pay for returns to CHINA which is in not clear at all in their ads. In fact... See more

Rated 1 out of 5 stars

Item mailed was not the same color as advertised and skirt was completely see through. Only option was 10% back or ship to China despite the fact that the package was only shipped from NYC.

Rated 1 out of 5 stars

Do not waste your time!! Poor quality clothing .. cheap material. Costs over 100.00 to ship back to CHINA regardless of what your item costs. Ridiculous! Rip off!!

Rated 1 out of 5 stars

As many others…I wish I would’ve read these reviews before I ordered from this site. DO NOT BUY ANYTHING FROM THIS SITE! They are deceptive and their products are nowhere near the quality that you... See more

Rated 1 out of 5 stars

Mid Length Sweater finally arrived. They doubled my order and would not correct it when I immediately contacted them. Now I am stuck with 2 items that are totally worthless, flimsy fabric, not a sweat... See more

Rated 1 out of 5 stars

Yup. Wish I hadn’t impulsively purchased. Wish I had taken the time to read the reviews first. If you were smarter than I was, DO NOT BUY FROM THIS SITE. Customer service terrible. Quality terrible. D... See more

Rated 1 out of 5 stars

Do not buy from this company. The website is not theirs. They’re in China. The clothing is horrible. They do Not except returns under any circumstances I bought a damaged item and they would not give... See more

Rated 1 out of 5 stars

This is a Chinese scam! Do not order even though the US website looks pretty. The clothing is absolute garbage. Their 30-day return policy requires a you-pay-for, tracked return to China which cost... See more

Rated 1 out of 5 stars

This place is a joke , complete scam , i ordered a pair of boots, they were horrible not at all what was advertised. tried to return the boots and they sent them back, tried working out using... See more

Rated 1 out of 5 stars

Totally catfished!!! DO NOT ORDER ANYTHING!!! Worst online purchase ever even through Facebook. I ordered boot that were made from styrofoam, came stuffed into a bag clearly too small for the boot... See more

Rated 1 out of 5 stars

My son had ordered a pink sweater/coat with fur around the hood and it looks bad not the same photo that was on the site. Plus it took over 3 weeks to get it. For Christmas gift. And I asked him if... See more

Rated 1 out of 5 stars

This company is a bogus Chinese hack. The sweater I received was super low quality (it didn't even have tags in it), and when I tried to return it, they said I would have to send it back to China. Do... See more

Rated 1 out of 5 stars

Product was very cheap - looks and feels horrible. Item was described as a sweater. Feels like a pice of cardboard. Can barely bend the arms. HORRIBLE. Their site is VERY misleading. Says it’... See more

Rated 1 out of 5 stars

I would give 0 stars if possible!!!! SCAM ALERT!!!!!! Same issues as everyone else. Poor quality, and forget about returning. Goodwill will be getting this donation!

Rated 1 out of 5 stars

The garment was nothing like the picture. Very cheap materials and poor craftsmanship. Sizing way too small for a large. Don't buy from them.

Rated 1 out of 5 stars

is it possible to give ZERO stars. Ordered a sweater for my wife for $59.95, that looked like a $200+ sweater. When it came it was complete garbage. Money completely lost. Absolute scammers. STAY... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

81 reviews

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Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. I fell for a 69$ “orthopedic boot. (I have nerve damage to my right leg from a spinal cord bleed ) The picture,description and look of the boot was the polar opposite of what arrived. Plastic,not leather,machine made ,not handmade. Pathetic. Absolute Fraud. The advice was to send them back to China (supposedly made in Chicago) at 40$ shipping. Ridiculous. Or a 10% refund. I’m on a fixed income and increasingly unable to work.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. It is a scam and the quality is the absolute worst. I probably will not get my money back and will literally have to throw the boots I got in the trash. They are the worst things I have ever purchased. EVER!

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL GARBAGE / BIG SCAM..

TOTAL GARBAGE / BIG SCAM... I wish I could have chosen ZERO stars in this review process.

I ordered women's shoes as a gift online, from Evelyn & Rowe (Chicago). The advertised shoes were made of attractive leather. What was shipped were not even close. In fact, the shoes received are made of plastic, not leather.

When I attempted to issue a customer complaint, no one responded for three weeks. Then an email address was provided. Again, weeks passed after emailing and finally I received instructions on where to return the shoes. As the return address is in China and they don't pay for shipping returns, the out of pocket cost is more than $50.

I am completely dissatisfied and angry about this SCAM. Do not purchase anything from these crooks.

-RCM

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

This company doesn’t deserve one star

This company doesn’t deserve one star! It is a scam and a joke. Do not buy anything from this so called company. They are very dishonest and have a page that looks like they are in Chicago they are in China they have charged my CC twice the dress is cheap and gave me a fake address to return it and it cost $100 to send back to China. There is NO phone number you can’t call them and they will hardly respond to your email. They need to be shut down! Please it looks good online but they are trouble.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

This place is a joke

This place is a joke , complete scam , i ordered a pair of boots, they were horrible not at all what was advertised.
tried to return the boots and they sent them back, tried working out using their 30 money back guaranty, and i found i have to spend 100 plus dollars to return a $60 dollars pair of boots.
they claim the boots have to sent back to "their warehouse" in china which is a sweat shop for chinese people who make .05 cents a pair, then drop shipped thru alibaba . i cannot emphasize enough the complete and total scam this is.
the business isnt in chicago , its most likely run from a trailer park in POODUNK Georgia . im going to cut my losses but rest assured these clowns will never see another dime from me !
i have already filed a complaint with the the BBB and US postal inspectors for wire fraud which they govern.
you cant do this to people and not expect reprisal !
the first responce was for a 10% refund hahaha.... theyre offering $6.00 for a $60 purchase .
these are vinyl NOT leather, very poorly made, no comfort. and customer service is a joke and is operated by someone in the back of a chinese restaurant called Weebenndemover and How.
all i can say to them is
EXPECT IT !

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

It took a month to get the package. The Product I ordered, a pair of heeled sandals - very bad quality, bad smell. It’s very apparent it looks nothing like the pictures on their website. I’ve emailed them several times asking for a return. They haven’t replied to me. Save yourself the trouble. Don’t order from this website, it’s a complete scam.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam site

Total scam site. I did not receive what I ordered, I received a cheaply made blouse in place of a cardigan. They want me to pay to send it to china in order to get a refund.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

is it possible to give ZERO stars

is it possible to give ZERO stars. Ordered a sweater for my wife for $59.95, that looked like a $200+ sweater. When it came it was complete garbage. Money completely lost. Absolute scammers. STAY AWAY.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Totally catfished!!

Totally catfished!!! DO NOT ORDER ANYTHING!!! Worst online purchase ever even through Facebook. I ordered boot that were made from styrofoam, came stuffed into a bag clearly too small for the boots, they were creased and nearly ripped. If that wasn’t bad enough, they were 2 sizes too small. TERRIBLE. Then to return I have to pay.

Please don’t get scammed!!!

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

This website is scam!

This website is scam, bait-and-switch operation, with poor-quality products from a sweatshop in China. Poor quality materials and products not matching online images. This website charged me triple the amount. It is Impossible to cancel or return orders, if you even receive the order. This despicable website charges an extremely amount for returns to China. Do not believe this site is from anywhere else than China.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor quality and sizing is off

Very poor quality and sizing is off. The website says they are in Chicago but the items are shipped from China. I tried to make a return but would have to pay shipping to China. Also, it took 3 weeks to receive the product.
I would not recommend.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

This company is false advertising and…

This company is false advertising and should be sued! They use AI generated pictures, and the items you receive look nothing like their pictures. Their return policy was to offer me 20% back! What? Do not buy anything from them or you will regret it! Cheap, cheap, cheap fabric and beginner level craftsmanship in the sewing.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Honestly wish I had researched this…

Honestly wish I had researched this company more before I impulsed purchase! The product I ordered wasn’t a shirt … which I received fairly quickly however it came out of Jamaica Queens NY warehouse … no label on shirt, fabric smelled and was cheap quality. Buttons were barely attached. Did not reflect the photo nor the description! Had to search for an email to return as nothing included in the package at all … I did get a quick reply by emailing their customer support - advising they would send me 10% back and keep item …. Or if I send back to CHINA! I would need to pay shipping costs which woul range from $ 28.00 - $ 108.00 depending on which courier! The shirt was $60!! DO NOT BUY FROM THESE SCAM ARTISTS!

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Fake Company=Fake Merchandise

The shoes I ordered were nothing like the picture of this fake company! They were nothing but junk! Any returns go back to China at customer's expense. Buyer Beware! Fake Company NOT based in Chicago!!!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I read reviews before

Before placing my order, I emailed Evelyn & Rowe specifically asking whether these boots were real leather. I received a response saying they were made of the “softest suede,” which made me feel comfortable enough to place the order—though I was still a bit skeptical.

Unfortunately, my skepticism was justified. I received the boots yesterday and they are a huge disappointment. They are clearly made of fake suede, have a terrible chemical smell, and look absolutely nothing like what was described or advertised. The quality is extremely poor, and frankly, they’re hideous.

Lesson learned: never purchase before reading the reviews. I went back and read them afterward, and every negative review is completely accurate. Read the reviews — they are all true.

February 3, 2026
Unprompted review

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