eve sleep Reviews 

15,463
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers had a great experience with this company. Customers frequently mention that the mattresses provide exceptional comfort and significantly improve their nightly sleep quality without any discomfort. People also appreciate the professional staff and polite delivery teams who communicate well and handle the setup smoothly. Buyers often praise the straightforward ordering process and prompt dispatch times. However, some people mentioned frustrating delays regarding their order delivery times and communication issues from the support team. A few consumers also noted an unpleasant chemical smell upon unboxing that required keeping the items in a separate room to clear.

What people talk about most

Product

Users describe positive interactions with product, finding the mattresses very comfortable and supportive for... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived promptly... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are very comfortable and... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Staff

Consumers express immense satisfaction with the helpful and polite staff. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick. We had tried a few mattresses so had in idea of what we wanted. The website was easy to navigate and find what we wanted. We let it stand 2 days before use and cannot complain, we... See more

Company replied

Rated 5 out of 5 stars

Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (bu... See more

Company replied

Rated 5 out of 5 stars

Have been putting off ordering a mattress due to numerous fears but eve sleep made the process so easy I now wonder why I waited! Delivery was prompt and super easy, with updates throughout. There was... See more

Rated 5 out of 5 stars

Ordered mattress at the end of my first trimester as sleep was becoming uncomfortable. Baby is now approaching 11 weeks so this mattress has had a good chunk of months to review. I have to say this is... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.

eve Sleep

Written by the company

Every great day starts the night before
Total transparency
Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
200 night trial
We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
no-hassle returns
We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
10 year warranty
We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.

200 night trial

free delivery, free returns & pickup. 200 night trial and 10 years guarantee.

We send the eve to your home and give you up to 200 nights to make up your mind if it's right. - If you're not 100% happy, let us know and we pick up from your bedroom - You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.

Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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4.1

All reviews

(15,463)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Ordered an item from Eve because ordering it from the manufacturing shop was a standard £50 for just a bedside cabinet. Although it was slightly more expensive, delivery was free. When I couldn’t be in for delivery, I phoned them and they were very helpful organising an alternative slot. Delivery was on time. Recommended

August 28, 2026
Rated 5 out of 5 stars

Excellent service and a great product

We read all the different reviews and chose the eve hybrid as it seemed the best fit for us. Ordering and delivery were easy and the two guys who delivered the mattress were quick and polite. Excellent service all round.

August 17, 2026
Rated 1 out of 5 stars

Terrible customer servcie responce

Terrible customer servcie responce. I purchased item on line but couldnt return it online so i had to travel 2 hours and 4 buses to get to nearest store as that was the inly option to return iten.

August 24, 2026
Rated 5 out of 5 stars

I’m really pleased with my Evesleep …

I’m really pleased with my Evesleep mattress. From ordering to delivery, everything was straightforward and hassle-free. The mattress is really comfortable and supportive, and I’ve noticed a difference in the quality of my sleep since getting it.

It feels well made, and I’m very happy with my purchase. I would definitely recommend Eve sleep mattress to anyone looking for a comfortable, good-quality mattress.

August 15, 2026
Rated 5 out of 5 stars

Why have I left it so long to try this mattress?

The order process was smooth, the mattress was delivered on time and I could track the delivery in real time on the App.
The delivery guys kindly placed the mattress on the bed to make unpacking easier.
I suffer from an ongoing back condition and sleeping has been a big problem for a long time and have found a definite improvement sleeping on this mattress so I would definitely recommend it.
What can you loose with the 200 day guarantee.

August 21, 2026
Rated 2 out of 5 stars

Eve Adjustable Pillow - really disappointed

I was really disappointed with the Eve Adjustable Pillow. I bought it to replace my original Eve pillow, which I absolutely loved and used for around five years, so I had high hopes for this one.

Unfortunately, I haven’t found it comfortable despite trying different combinations of the layers and removing some to adjust the height. The soft top layer has warped and no longer sits properly, and I haven’t been able to get it back into its original shape. The sides and middle also mould strangely and don’t return to a proper, even pillow shape.

I’m constantly having to reshape it, and I wake up with one side bulky and the other sunken, or with the pillow uneven in the middle. I reshape it again, but the same thing happens the next night. It simply doesn’t provide consistent, comfortable support.

At £99 full price, it’s a very expensive pillow, especially compared with the original Eve pillow I loved, so I expected much better.

I contacted Eve’s customer service because the pillow had become misshapen and asked for advice on whether this was something they could help with and whether an exchange would be possible. Unfortunately, it took quite a long time to receive a response, and I was advised to take the pillow to my nearest store so they could assess whether it was misshapen and potentially offer an exchange.

I don’t drive and have a young child, so travelling to a store with a bulky pillow simply to have it assessed isn’t particularly convenient. I had also been interested in trying the Side Sleeper pillow while it was recently on sale, as I wondered whether it might be closer to the original Eve pillow I loved and, being a single-layer pillow, wouldn’t have the same issue with the layers shifting or becoming misshapen. However, travelling to the nearest store would have cost more than the roughly £40 the Side Sleeper pillow was selling for during the sale, so this wasn’t really a practical solution either.

Overall, a very disappointing experience, particularly from a brand I used to rave about. I loved my original Eve pillow, but unfortunately I wouldn’t recommend this new adjustable version based on my experience.

August 26, 2026
Unprompted review
Rated 3 out of 5 stars

Mattress is okay

Mattress is okay, better than what I had but not the best.

Delivery guy was amazing and friendly, helped me put it in the room as well.

August 11, 2026

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