eve sleep Reviews 

15,463
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers had a great experience with this company. Customers frequently mention that the mattresses provide exceptional comfort and significantly improve their nightly sleep quality without any discomfort. People also appreciate the professional staff and polite delivery teams who communicate well and handle the setup smoothly. Buyers often praise the straightforward ordering process and prompt dispatch times. However, some people mentioned frustrating delays regarding their order delivery times and communication issues from the support team. A few consumers also noted an unpleasant chemical smell upon unboxing that required keeping the items in a separate room to clear.

What people talk about most

Product

Users describe positive interactions with product, finding the mattresses very comfortable and supportive for... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived promptly... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are very comfortable and... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Staff

Consumers express immense satisfaction with the helpful and polite staff. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick. We had tried a few mattresses so had in idea of what we wanted. The website was easy to navigate and find what we wanted. We let it stand 2 days before use and cannot complain, we... See more

Company replied

Rated 5 out of 5 stars

Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (bu... See more

Company replied

Rated 5 out of 5 stars

Have been putting off ordering a mattress due to numerous fears but eve sleep made the process so easy I now wonder why I waited! Delivery was prompt and super easy, with updates throughout. There was... See more

Rated 5 out of 5 stars

Ordered mattress at the end of my first trimester as sleep was becoming uncomfortable. Baby is now approaching 11 weeks so this mattress has had a good chunk of months to review. I have to say this is... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.

eve Sleep

Written by the company

Every great day starts the night before
Total transparency
Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
200 night trial
We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
no-hassle returns
We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
10 year warranty
We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.

200 night trial

free delivery, free returns & pickup. 200 night trial and 10 years guarantee.

We send the eve to your home and give you up to 200 nights to make up your mind if it's right. - If you're not 100% happy, let us know and we pick up from your bedroom - You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.

Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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4.1

All reviews

(15,463)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and EXCELLENT matress

Seamless order process and quick delivery. The matress is fantastic!

June 26, 2026
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Reply from eve sleep

We're so happy to hear you had a seamless ordering experience and that your mattress is fantastic! We truly appreciate your kind words.

Rated 5 out of 5 stars

Love my new mattress

Love my new mattress! The delivery drivers who dropped it off I couldn’t fault at all. Extremely helpful and polite (can’t remember their names but they were from Newcastle so hopefully that narrows it down)

Absolutely love my mattress and the sleep I’m getting! 10/10 would recommend to anyone

September 18, 2025
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Reply from eve sleep

We are so happy to hear how much you love your new mattress and the excellent sleep you're getting! It's wonderful to know our delivery team provided such helpful and polite service. We truly appreciate your fantastic recommendation!

Rated 5 out of 5 stars

Mattress as described

Mattress as described, delivered on time

July 1, 2026
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Reply from eve sleep

We're so glad to hear the mattress met your expectations and arrived promptly. We appreciate your positive feedback!

Rated 1 out of 5 stars

Non-existent Warranty

I bought a mattress with a 10 year warranty. It has been 5 years, and the mattress has become lumpy, so I have tried to get in touch to get the mattress fixed, and have been emailed saying that the company no longer accepts warranties from before 2022, as the company has gone into liquidation.

I would not buy these mattresses if you think they will last, or hope to rely on their promise of a 10 year warranty.

July 20, 2026
Unprompted review
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Reply from eve sleep

We are truly sorry to hear about the difficulties you've experienced with your mattress and the company's change in status. We understand your frustration and disappointment regarding the situation. Eve Sleep went into administration in 2022. The name was then bought by Bensons for Beds, however previous contracts and customer information was not bought and passed on for legal reasons. Due to this, we are unable to offer any help regarding orders made with the previous owners prior to October 2022. We do however stand by any orders and warranties made after this time.

Rated 5 out of 5 stars

Great purchase

After a quick look at various brands I decided on Eve Sleep as it was a firmer mattress compared to others and so far have no complaints!
Delivery was quick and swift. They called ahead on the delivery day as well which was useful and appreciated.
Overall 10/10 on the service!

June 29, 2026
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Reply from eve sleep

We're so happy to hear you're enjoying your firmer Eve Sleep mattress and that our delivery service met your expectations! Thank you for sharing your positive 10/10 experience with us.

Rated 5 out of 5 stars

Very helpful delivery men

Very helpful delivery men. The bed was surprisingly easy to construct. The mattress is very comfortable. Two happy customers😁

July 3, 2026
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Reply from eve sleep

We're so glad to hear you're happy with our delivery service, the easy construction, and the comfort of your new mattress! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

The best mattress I've slept on.

Having a history of back problems and arthritis my mattress is important. This is the best we have found. Mine is a few years old now but my son wanted the same as apparently he gets back aches because he is tall. Now his brother has had to have one because "it's not fare, he got one." Now we all have Eves . And our backs are much better.

June 29, 2026
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Reply from eve sleep

We are so pleased to hear that our mattresses have made such a positive difference for your family, especially with your history of back problems and your sons' experiences. It's wonderful to know that we could provide comfort and relief for everyone!

Rated 5 out of 5 stars

Contacted by driver arriving early

Contacted by driver arriving early. On arrival shoe covers fitted.
The new mattress installed and unwrapped and rolled out.
The wrapping and old mattress removed, all done in less than 15mins.

June 28, 2026
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Reply from eve sleep

We're so glad to hear our team provided such efficient and thoughtful service, from the early arrival to the quick mattress installation and removal. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Ordered the wrong size mattresses (my error) their service in sorting the issue waa fantastic going over and above. Thank you this is what customer service should be like.

June 21, 2026
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Reply from eve sleep

We are so happy to hear that our team provided such excellent support in resolving the mattress sizing issue. We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Everything about Eve Sleep is…

Everything about Eve Sleep is outstanding:-
Demos at their Bensons Stores
Products
Customer Services
Delivery
The whole process of buying a mattress was perfect, can’t recommend them enough. Well done Eve Sleep! 💤 👏🏻 110%

June 19, 2026
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Reply from eve sleep

We are so happy to hear that your entire experience, from the Bensons demo to delivery, was perfect. We truly appreciate your wonderful feedback and recommendation!

Rated 5 out of 5 stars

The mattress was delivered on time and…

The mattress was delivered on time and was well wrapped. The wrapping was removed.
The delivery people were polite and helpful.my old mattress was wrapped up and sealed and removed.

June 25, 2026
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Reply from eve sleep

We're so glad to hear that your mattress delivery was on time and that our team provided polite and helpful service. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Amazing service

We’ll pleased with my eve mattress,the order process from start to finish was amazing,thanks.

June 17, 2026
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Reply from eve sleep

We're so pleased to hear how happy you are with your Eve mattress! It's wonderful to know that the ordering process was amazing from start to finish. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

The delivery guys were great

The delivery guys were great. They called half an hour before arriving as arranged, they were on time and very polite. I can't rate my mattress yet as I was away for a week so I've only slept on it twice so far.

June 30, 2026
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Reply from eve sleep

We're so glad to hear our delivery team provided such a great experience! We appreciate you sharing your positive feedback about their punctuality and politeness. We hope you enjoy many comfortable nights on your new mattress!

Rated 3 out of 5 stars

Think twice

First mattress, delivered with stains. Replacement sent no issues. Mattress does not perform as they say it does it is easy to roll off the edge. The bottom zip scratches my furniture when rotating the mattress. The last mattress i purchased from EVE was excellent I wont be buying again.

March 1, 2026
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Reply from eve sleep

We appreciate you sharing your experience with us. We are truly sorry to hear about the initial delivery issue and the subsequent problems with the mattress's performance and the zipper scratching your furniture. We value your feedback and are always working to improve our products.

Rated 5 out of 5 stars

Mattress arrived on the date and time…

Mattress arrived on the date and time specified. Great communication prior to delivery keeping me well informed at all stages of the process. Friendly delivery guys who gave good advice about opening up and airing the mattress. Great product and price, all making me a very happy customer.

June 21, 2026
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Reply from eve sleep

We are so pleased to hear that your mattress arrived as expected and that our delivery team provided excellent service and advice. We truly appreciate your kind words about our product and pricing. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I love my mattress

I love my mattress. what a joy to have good sleep

January 20, 2026
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Reply from eve sleep

We're so happy to hear you're enjoying restful sleep on your mattress. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Soooooooo comfortable

Soooooooo comfortable. Firm but supportive all in one.

June 20, 2026
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Reply from eve sleep

We're so happy you find our product both firm and supportive! We appreciate your kind words.

Rated 5 out of 5 stars

Thank you delivery was great

Thank you delivery was great, very pleased with the mattress, unwrapped roll out and hay presto the magic happens. Sleep was so good. Thank you very much 🥰

June 17, 2026
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Reply from eve sleep

We're so happy to hear you're pleased with your new mattress and that you experienced such a good night's sleep! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Very helpful when ordering

Very helpful when ordering, ensuring we didn't have too long to wait for delivery. Mattress very comfortable.

June 8, 2026
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Reply from eve sleep

It's wonderful to hear that our team was helpful and that your delivery was prompt! We're also delighted that you're finding your new mattress very comfortable.

Rated 5 out of 5 stars

Great service and excellent mattress

Great service and excellent mattress, highly recommended purchase. High quality materials are clearly used in the construction of an extremely comfortable mattress. Delivery and collection of old mattress services were brilliant. Again highly recommend the quality of service and product.

June 5, 2026
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Reply from eve sleep

We are so pleased to hear you are enjoying your new mattress and that our delivery and old mattress collection services met your expectations. We truly appreciate your high recommendation!

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