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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the process of collecting samples easy and efficient, with many appreciating the convenience of at-home testing. The results are often seen as informative and comparable to those from traditional medical labs, helping people understand their health better and make informed decisions. However, a significant number of people were dissatisfied with customer service, describing it as unhelpful, difficult to reach, and unresponsive. Many encountered issues with contacting the company, reporting that their inquiries went unanswered or that they received conflicting information. Some customers also experienced problems with product descriptions, finding them misleading or incomplete, particularly regarding single-use items or kit expiration policies.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction with product... See more

Service

Clients share ambiguous opinions on service. While some customers praise the service, highlighting its... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of helpfulness and... See more

User experience

People report ambiguous experiences with user experience. Many customers found the process easy, efficient,... See more

Customer communications

Consumers find contact to be a frustrating experience. Many reviewers report difficulties reaching customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I warned them I would do this . . . . They didn't think my concern/complaint merited a response. . . . . Don't order their food sensitivity (or possibly any other blood-based) test without first linin... See more

Company replied

Rated 5 out of 5 stars

Easy to gather sample, clear instructions & online videos. Straightforward shipping thru USPS. Only confusing step was blank label for sample packet. Watched video 2x to be certain what info was neede... See more

Company replied

Rated 5 out of 5 stars

Some shocking results but they were right about those. I notice several folks who can't follow the simpl blood draw directions. It is not that hard at all. Presson your wrist and hold your pricked fin... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Join thousands of individuals who have already taken charge of their health with Everlywell. Whether you're proactively managing your well-being or seeking answers to specific health concerns, we're here to support you on your journey to better health. Visit us at www.everlywell.com to explore our range of testing options and start your journey towards a healthier, more empowered you.


Contact info

3.2

Average

TrustScore 3 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice price with no insurance

It's nice when you don't have insurance to be able to test at home. A lot more affordable than going to the doctor to get the same results.

February 6, 2025
Unprompted review
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Reply from Everlywell

Thank you for your review, ! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs.

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Rated 1 out of 5 stars

Food Sensitivity Test

I took the food sensitivity test, and it's a total scam. The results showed that I had mild to severe sensitivity to 30% of the 155 foods tested. Throwing a dart at a list of the foods would have been just as insightful...and much less expensive.

But more than that, I figured out what I was sensitive to in the month between ordering the test and getting my results (I had to have a second testing kit sent when the first one didn't arrive). Surprise, surprise: the thing I eliminated from my diet wasn't on the list from Everlywell.

February 5, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 3 out of 5 stars

I think there was a liquid in that tube…

I think there was a liquid in that tube that was not supposed to come out, but I didn't know that and it accidentally spilled out because I didn't even know it was in there unsecured.

January 20, 2025
Unprompted review
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Reply from Everlywell

Thank you for sharing your feedback. We are sorry to hear about the incident with the preservative in the tube. We do provide this information on the KIT instructions but we understand this can be missed. Please rest assured that the lab has to run quality controls on all samples and will reject if quality controls fail. If a sample does not meet the quality requirements of the lab, we will always reach out to the customer to provide a replacement test at no additional cost. If you have any outstanding questions, please do not hesitate to reach back out to us at contact@everlywell.com.

Rated 5 out of 5 stars

Clear instructions, and results arrived in a timely manner.

The instructions were clear and addressed any issues one might have with the testing. Then the results came in the timeframe expected. And, best of all, I was able to learn of some foods to which I had an intolerance that I didn't ever think to consider. Very helpful.

January 27, 2025
Unprompted review
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Reply from Everlywell

Thank you for taking the time to leave us a review! We're so happy to hear that you've gained helpful insight from your test results. 💚

Rated 1 out of 5 stars

Spent money and have received no responce

Spent money and have received no rep

January 22, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

We are sorry to hear you haven't received your results! Please reach out to us as soon as possible at contact@everlywell.com so that we can look into this for you!

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Rated 3 out of 5 stars

Inspect the function of lancet when packing the product.

THe test was difficult for me to perform because one of the lancets was not viable and I couldn't get anymore blood, which required a second puncture, but I had already used the viable lancet. I had to send in the test and hope there was enough blood on the circles to process. There wasn't enough and I had to be sent a second test for processing.

January 8, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for sharing your feedback. We're sorry to hear of the issue with our lancets and the inconvenience of needing to retest. Please note in the future, you can reach out to us and we can send replacement materials so you can recollect your sample. You can even send us in a picture of your collection card so we can take a look if it is sufficient for processing. If you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com.

Rated 5 out of 5 stars

Everlywell to Monitor Cholestrol

I use the Everlywell service to monitor my lipid and cholesterol levels. Prior to Everlywell I was going to an area lab to do this monitoring. It was way more costly to do this and involved a fairly significant drive from where I live. I love that I can do this quickly from home and get my numbers in just a couple of days.

February 1, 2025
Unprompted review
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Reply from Everlywell

Thank you for your review! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs. 💚

Rated 5 out of 5 stars

Simple easy instructions fast results…

Simple easy instructions fast results and without any lab or Doctor I can order what I wanted

January 28, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you enjoyed the ease, efficiency, and privacy of at-home testing. 💚

Rated 5 out of 5 stars

Prompt and Fast delivery

All kits have come on time and fast. Lab results have posted before the dates that they have promised. Results have been accurate

January 20, 2025
Unprompted review
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Reply from Everlywell

Thank you for your review! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs. 💚

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Rated 5 out of 5 stars

Affordable and convenient

This is the easiest way to keep track of my health. There are so many important tests that insurance won't cover more than once per year. I like that I don't have to go to a lab for a blood draw. The instructions and videos are helpful, and the process is easy.

January 24, 2025
Unprompted review
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Reply from Everlywell

We appreciate your kind words! It’s great to know that our services met your expectations. Thank you for choosing Everlywell!

Rated 5 out of 5 stars

Easy to use, quick response time

Easy to use, both in terms of the administration of the test and the online portal to navigate your results. Results came back pretty quickly.

January 24, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review, ! We're happy to hear that you enjoyed the ease, efficiency, and privacy of at-home testing. 💚

Rated 1 out of 5 stars

Doesn't give enough specific details…

Doesn't give enough specific details about what I'm allergic or sensitive to

January 24, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 1 out of 5 stars

Cannot locate a way to contact a live…

Cannot locate a way to contact a live representative to inform them that the lancets furnished for the food sensitivity test would not draw sufficient blood. The seem to deliberately prevent customers from reaching support. The site has no direct customer support process. Not recommended.

January 2, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for sharing your feedback. We're sorry to hear of the issue with our lancets and the difficulties you had reaching us. We want to assure you that the lancets we use are FDA-cleared medical devices from leading healthcare manufacturers. They are used widely throughout healthcare practices and hospitals with patients of all ages. They are specifically designed to be user-friendly, sterile, and less painful than other methods. Additionally, the test kit includes instructions that the manufacturer recommends to safely and effectively collect your sample. If you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com.

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Rated 5 out of 5 stars

Straightforward and simple

Everything was easy and straightforward! From gathering the samples, shipping and getting the results. It's nice to have an insight on my health this way without going to the doctors office.

January 16, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review, ! We're happy to hear that you enjoyed the ease, efficiency, and privacy of at-home testing. 💚

Rated 5 out of 5 stars

Excellent first time experience

Test instructions were easy to understand and accompanying video was helpful. Great turnaround time for a mailed test. Test results easy to understand. The inclusion of next steps is helpful to patients who may not know what to do next on their own.

January 13, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review, ! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs. 💚

Rated 5 out of 5 stars

Best around

Affordable, accessable, discreet, convenient...why wouldn't you use everlywell?

January 9, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thanks for your great review! We’re so happy to hear that you had a smooth experience with us. Your support means everything!

Rated 2 out of 5 stars

I was so excited for this but it just…

I was so excited for this but it just really didn't show me much. I know I have a coconut sensitivity and it didn't even pop up as a factor. Just thought I would learn more!

January 17, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

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Rated 2 out of 5 stars

I took the comprehensive food and metabolism test

I took the comprehensive food sensitivity test and the metabolism test, and I found both to be frustrating.

Food test - I have had a scallop allergy/high sensitivity since I was a child. Whenever I eat it, I cannot digest it, and have a horrible stomach reaction. Since adulthood, this same reaction has presented itself with conch, oysters and the most recent, lobster - which is what lead me to take the test. NONE of these things, except for a very specific type of oyster showed a food sensitivity. I literally can't eat these things without being in horrible pain for hours to days, and it showed up as nothing.

Now, the metabolism test - the instructions weren't thorough. I took the test in the evening and did everything by the printed instructions, only to see AFTER I did my test on a digital instruction, that it is best to do this test in the morning, before eating or drinking. I just wish the instructions were the same information across the board. Not sure if that made my test result different or not.

This all being said, I spent a good amount on these tests and I don't feel like it is worth the money.

January 17, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results. We're sorry the metabolism collection instructions weren’t clear. We appreciate your suggestion and will strive to do better.

Rated 1 out of 5 stars

Had the allergy test

Had the allergy test. Came back no allergies but I have several known allergies. Thankfully not life threatening. Do not remember the date.

November 11, 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 5 out of 5 stars

Women's Health Kits

I’ve been using Everlywell at-home test kits, specifically the Women’s Health Kit, for three years now. These kits provide an excellent baseline and valuable annual insights into fluctuations and changes that aren’t typically covered in my insurance-provided annual exams. The tests are simple to use, the instructions are clear, and I appreciate being able to access my results online anytime.

January 10, 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your fantastic review! It’s our goal to provide the best service possible, and we’re glad we met your expectations!

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