Sureserve Reviews 7,761

Engineer John Brummer came to install our new smart meters. He explained the whole process and was thorough, efficient, friendly and knowledgeable. We were very impressed and highly recommend this 5 🌟 service. A credit to your company.

K Jordan the engineer from Sureserve made contract in good time to forewarn us of the time he would be with us and he was almost spot on, he then set about fitting a new smart meter and in no time he announced that he was switching the power back on, he made a thorough job and very tidy,even his tuition on the controls was easy to understand.

The service was great. Company had engineer out in the next hour and very quick and explained everything that was wrong and how he was fixing problem.

Arrived as said, clean and efficient, everything was explained, job completed, thanks to Ian Gacon.

Sami Kilik came to fit new smart meters on behalf of Octopus. He had phoned the night before to check arrangements and then again on the day to let us know he was on the way. He was great, friendly and efficient. Everything was explained to me and he was very safety conscious.

Fitted new meters today for Octopus energy. The whole process was first class, kept informed by Dominic throughout. The fitter ( Dominic ) was very knowledgeable and helpful. Highly recommend.

Yje engineer was extremely helpful, investigated all issues thoroughly and got my gas re knstat3d after over a yearmof problems. Extremely professional

Derek Doyle installed a replacement smartmeter for us yesterday. He was prompt, polite and effective. The job was done well and he is a credit to his company

The engineer arrived on time, was polite and professional, and carried out the gas meter replacement efficiently. He explained everything clearly and completed the job to a high standard. Very happy with the service provided.

The engineer George Smith was very friendly and knowledgeable. He was efficient and explained the process of updating the meter and what to expect and what would happen going forward. He listened to my moments and questions with patience.

Appalling service for the second year running.

I pay monthly for an annual boiler service and took a day's annual leave for my appointment. I was given a 12pm–6pm slot and waited at home all day.

By 2pm no engineer had arrived, so I called Sureserve and was told they were on their way. I called again at 4pm and was given the same response. On both occasions, the call centre admitted they could not contact the engineer but still insisted the appointment would go ahead.

No engineer arrived, no update was provided, and no one informed me the appointment had been cancelled. I wasted a day's leave waiting for someone who never turned up.

The same thing happened last year. After that missed appointment, the engineer who eventually attended advised me to identify myself as a private customer to be prioritised. I made this clear when booking this year's service, but it made no difference.

The next morning I received a text apologising and offering to rebook. After being let down in the same way two years in a row, that was not good enough.

I've paid for a service that has twice failed to materialise, lost annual leave, and my boiler still hasn't been serviced.

I have submitted a formal complaint, requested a refund, and asked for my contract to be cancelled.

Avoid if you value your time.

Dominic from Sureserve has excellent customer service. He confirmed the appointment time prior to his arrival. He is extremely knowledgeable. Dominic took time to explain every aspect of the process. Tested the Gas Appliances. Explained the new Smart Meter. Recommended highly by us - Thank you Dominic.

Mario has just left. What a lovely young man. Very polite, professional and explained everything clearly. If every person was as lovely as him, the world would be a nicer place. It was a pleasure to meet him. He’s a credit to the company. 10/10

This engineer Derek Doyle of SureServe was contacted as an emergency out of hours service. He was punctual, extremely knowledgeable about the system he had to replace and passed on his user knowledge that was relevant and helpful to our situation. He has a very friendly manner and nothing was too much trouble. I would highly recommend this person, you won't be disappointed.

⭐⭐⭐⭐⭐ Outstanding Service from Stephen Howe
I cannot praise Stephen Howe highly enough for the service he provided tonight. We were left without power to our home and, naturally, were extremely concerned and unsure what the issue was.
Although the fault turned out not to be related to the meter itself and was actually a supply issue outside of his direct responsibility, Stephen went above and beyond to help us. Rather than simply identifying the problem and leaving, he took ownership of the situation, guided us through the entire process, and ensured the correct steps were taken to get the issue resolved as quickly as possible.
Stephen was professional, knowledgeable, reassuring, and genuinely cared about helping us. He stayed with us throughout, explained everything clearly, and made what could have been a very stressful experience much easier to deal with.
In a world where exceptional customer service can be hard to find, Stephen is a shining example of how it should be done. His dedication, professionalism, and willingness to go the extra mile deserve the highest recognition.
Thank you, Stephen. You are a credit to your company, and we are incredibly grateful for your help tonight

If someone would like to call me to discuss this im more than happy too

Dominic was very professional, polite and informative ticked all the boxes

Lewis Cooke was very efficient and informative. He was very pleasant and polite and answered all the questions of my concern. He explained the facts about the smart meter very well. His service was excellent.

James F. attended our house to fit smart meter. Turned up on time and did a great job. Happy with that.

The Engineer arrived well on time for my appointment and explained everything to me, which I found very helpful. The Engineer (James Forde) was very polite during the appointment and explained I required both a new gas meter & electricity meter which would take a wee bit of time. This was fine by me. The job was successful and James said if there were any problems after he'd left I was just to call him. I'm very happy with the service, thankyou.

I was having my Smart Metre installed. The engineer (Domonic) was extremely helpful and polite, no problems, would recommend. Thank you :)