Sureserve Reviews 

The Electrical Supervisor at Bathgate Walter Denham was great! He helped me resolve a stressful situation with my electric supplier.

The Sureserve Engineer, Stephen Howe, arrived in the allotted time and fitted the new meter efficiently and effectively keeping me informed of progress at each step of the install and informing us of energy saving ideas and installing an IHD.

Dominic had a very difficult job on an extremely hot day. He was very thorough and he was cheerful, informative and helpful.

I would just like to thank Dan Watson the gas engineer/plumer that came to my home in Milton Keynes to install new radiators and combi boiler. He worked from start to finish in the heat we have been having not stopped for anything he did an amazing job. And left everything clean well done Dan

SOHA tenant. Boiler repair carried out by Milon today. Good communication, rang beforehand to say when would arrive. Friendly & polite. Fixed boiler, noticed another issue in airing cupboard & sorted out quickly aswell, all left clean & tidy.

Your workers think it’s appropriate to park in children and parent parking at the Aldi in their vans

The engineer was very polite and efficient and relayed everything he was doing to me great experience

Excellent service from start to finish! After reporting my electricity supply was off, Chris Wemyss arrived quickly to sort it out, he also installed an upgraded smart meter. He was incredibly friendly, professional, and knew his stuff. He explained everything clearly, worked efficiently, and left the area spotless. Very much appreciated.

Hello - this is the worst company to deal with when you want something done. However, I did write an official complaint and it was responded to within the timeframe, with the offer of compensation.
The compensation was offered and accepted and I was told I would receive it within 10-14 days. I have written back to them on two further occasions only to be told the same thing, "this has been sent to our finance team for processing and you will receive your payment within the next 10-14 days."
Why offer compensation if you are not going to pay out within the specified time? Why hire people to work in your Customer Service department who have no idea of how to deal with people? Why are you a company that is still running on these bog standard services. In all honesty, my instinct told me you wouldn't pay the compensation offered within the time YOU specified, because I see the incompetence of it all. I am so disappointed and I regret that my Housing Association have chosen you as the firm to deal with their tenants for Gas and boiler services. Please can you just pay the money you have offered so I can finally put this whole experience behind me.

Just had a new air source heating system fitted by Oakley and Liam, they were here for 3 day and have been top notch, explaining everything in detail and they were very kind, tidy and friendly. Left the house clean and tidy after finishing to. Amazing work. Thank you so much,
Also thank you to everyone else who came in and out (electrician and builder). All lovely.
Couldn’t recommend these guys enough.

Extremely poor customer service, the younger females asking enquiry and calling to speak have poor customer service skills. Last week I was accused of being argumentative and rude just because l was disagreeing with what the advisor was saying and correcting with information but then she says there no need for me to be rude and she’s not looking to argue with me. Then she put the phone down on me . That’s not the first time when I have called a one of the younger female had advisor had accused me of being argumentative and rude when I was trying to explain myself. Both times I didn’t shout or rise my voice but it seems if you don’t agree with them , they have no patience so they go to default and will say you are being rude when I was asking a question or trying to explain my situation to them. Since this company Sureserve took over or merged with K&T the service has been terrible. Last year it took after putting in the new combi boiler a week later in august 2025 I had no hot water or heating until end of September. The amount of engineers that came to the property to fix the issue! The boiler stopped working again in February 2026 guess what the original engineer had not connected the combi boiler to the immersion heater in the airing cupboard that’s why the new combi boiler was not functioning correctly to give me both hot water and heating.
Latest update I cancelled an appointment only for the trainee engineer to arrive to tell me he didn’t know. But then Sureserve informed Wandle housing that l was not available. Last Friday i was in awaiting the rebook appointment but the engineer did carry out the gas safety check because he didn’t wish to get hurt by the wild berry growing by the gas meter box outside. And again Sureserve informed Wandle that I refused access. Next I get a long letter from Wandle accusing me of not giving access to the property! Not strictly the correct information from SureServe but to get the bookings and the call out costs they gonna blame me for poor customer service

K Jordan was excellent and very good, job was done cleanly and quickly.

This company is an absolute disgrace. 5 weeks ive had problems with my boiler 3 of those weeks ive had no hot water at all. Ive had numerous appointments booked for the engineers not to show up. Ive had appointments cancelled by managers saying they can not attend after 3pm even though the afternoon slots are from 1pm-6pm. Ive had managers not bother to call me back when theyve said they would. I had yet another appointment booked today with the manager apparently saying to attened after 3.30pm for them not to bother showing up AGAIN! i even called at 4.30pm to make sure they were still coming. Ive had to bath/ shower myself and my 9 year old daughter in freezing cold water for 3 weeks. Ive picked my daughter up early from school numerous times to be home for my appointment for them not to bother coming. I even had one of their engineers tell me they wont show up because they dont want to do a job at that time its hot and they cant be bothered. Pretty sure it would be a different story if it was their child they were showering in freezing cold water. Absolutely diabolical.

Dev was amazing from start to finish very knowledgeable and kept me informed of what was being done throughout the work and was very punctual. I had an appointment slot for between 3-7 and was on site at 3pm exactly after calling to say he was on his way 30 minutes prior which was very appreciated. Top service and answered all my questions couldn't fault him!

The engineer, Dominic, was sent to get our gas meter to send our readings to Octopus.
We used to be with Scottish power and they attempted to fix our faulty smart meter many times over the last 3 years......
We changed to octopus a while ago and I asked if they could fix our problem. They sent Dominic from sureserve, and after a few changes of gas meter hub etc all now working as it should.
Thanks again for you persistence and patience..
Good job mate.......

This is the forth time Sureserve has not been able to fit my gas smart meter. The first time the fitter arrived without the correct meter. The second and third they didn't show up and gave no reason for the no show. Today the fitter phoned to so he'd broken down and wouldn't be able to attend. Try and avoid this incompetent company.

Shocking experience still 7 weeks on and I am still waiting for my work to be complete 2 appointments they didn’t turn up sat in all day waiting and not even a phone call to say they wasn’t attending again had to chase the company asking to speak to a manager or supervisor still to be told the same i cannot speak to one never heard of this before so still very bad experience and not very professional

New Smart meter fitted by Sureserve. Derek Doyle fitted meter within the hour. Quick, tidy and friendly. Great service.

A very knowledgeable Sureserve gas engineer, Darren, installed a replacement smart gas meter on behalf of EDF, and provided excellent troubleshooting advice.
He was very helpful, professional and friendly and offered to return if any problems.

Stephen Howe was excellent - friendly and efficient, and took the time he needed to explain to us and our neighbour (we share a power supply) what was going to happen. Everything went really smoothly - couldn't be happier with the service.