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Rated 5 out of 5 stars

I always keep an eye on Everzon simply because they sometimes run deals that cannot be beaten, hands down - especially around holidays. During my last purchase, there was never a moment where it se... See more

Company replied

Rated 5 out of 5 stars

I've always had positive experiences with Everzon! I love their prices, products & customer services. I love the flash sales, clearance and even giveaways! They do so much to give those in the vape co... See more

Rated 5 out of 5 stars

Tbh, I've only ordered a couple times from Everzon and both times I had nothing but an Excellent Outcome. The Shipping was Really Good, I received my Package Pretty Fast and the Cost was Cheap. When i... See more

Rated 2 out of 5 stars

Received my item and within a couple of days it suddenly stopped working. Contacted the company to inform them of this and they haven't gotten back to me since, which is now nearly two weeks ago. Usua... See more

Company replied

Company details

  1. #23 of 26 best companies in Electronic Cigarette Store

Written by the company

Everzon, Top distribution center with all major Electronic Cigarette Brands. We offer one stop solution for all your Vaping Business.


Contact info

4.0

Great

TrustScore 4 out of 5

857 reviews

5-star
4-star
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1-star

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I regret to buy from this website

I regret to buy from this website , they are not professional at all .
I bought many products (24H Delivery) the 1st January , i knew that they were on holiday until the 3rd January . The 5th i asked them why didn't you ship my order !! They just answered me (one of the products you ordered is unavailable 😳) , so here i asked to cancel this product and keep the others but they answered me that it's available and there was a mistake . So i just asked them to start the delivery but i'm in 6 days and nothing happened , they even ignore my messages and emails .
I don't advise any one to deal with them , it's an terrible experience 😖😖.
P.S : i have screenshots of everything

January 10, 2022
Unprompted review
Everzon logo

Reply from Everzon

Dear Akram. Thank you for taking time out of your busy schedule to write to us and express your grievances. The recent update of the website system leads to information errors, we have repaired it. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. Have a great day:)

Rated 2 out of 5 stars

I have very mixed emotions about this site.

I have very mixed emotions about this site, becouse I oredered a Calibunr G2 around December 10 and my package sits in Hong Kong since December 14. I've got no email, or nothing about my delivery, only an SMS about some sale. Everson feels like a big scam, becouse on their Facebook page says the store is permanently closed. So I don't know how to feel about this site. I really hope my package is going to arrive sooner or later.

January 8, 2022
Unprompted review
Everzon logo

Reply from Everzon

Dear Dániel,

Many thanks for your order and sorry for keeping you waiting.
We would like to apologize for the troubles and frustration that you experienced lately.
Order number: #EZ206847
Tracking number: AS754667967CN
You can track it here: https://t.17track.net/en#nums=AS754667967CN
We were notified by the post office that all parcels were delayed due to the overwhelming demand for logistics this shopping season
Please don't worry, we have urged the courier to update the shipment information.
Please wait a few days to get updates on the tracking website.
Thanks for your patience and sorry for the inconvenience.
If you have any further questions, please feel free to contact us.

Rated 3 out of 5 stars

What customer service?

Why offer customer service if you’re not going to bother responding… tried emailing customer service, no luck… tried messaging /chatting during business hours, got an automated message that said…
“Hello, Madalyn thanks for contacting EVERZON.
We will respond to your message ASAP once we get back to work. In the meantime, visit ______________ for more information about us.

2022 New Year Vape Sales (2021.12.28-2022.1.10)
1)5% Off Coupon Code: NY
2)Vape Cheaping Deals

Have a nice day!
Everzon Team”
…I even tried their skype, of course that was a bust also.
I ordered items from three other vape stores online at the same time, from them I received specific information regarding processing time for my orders and then actual real customer service representatives reached out to confirm the items had been processed and shipped, and in one instance an item I ordered had become out of stock and I had a real person texting me to find out if I wanted to refund that one item or if I wanted help finding an alternative option from the site. Now that’s customer service! If they can reach that level of customer service why can everzone not simply return an email

_______________
UPDATE...
Finally got through to someone who assured me the order had just been sent yesterday and that once it started tracking the order status would change to fulfilled.
this is great but the website advertised the item I purchased as 24 hour delivery... now it has taken over a week to process and additionally will take 10-15 days of actually shipping. I can't fault them for the shipping, I know the PACT ACT has screwed everyone over but I mean come on let's not advertise something as 24 hour delivery when it's not even processed in 24 hours, and additionally let's respond to our customer service emails 🤙🏼

January 5, 2022
Unprompted review
Everzon logo

Reply from Everzon

Hello Madalyn. How are you? Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
Normally, we will deliver the order in stock within 24 hours. Due to the overwhelming demand for logistics this shopping season, the original dispatch was delayed.
Also, we were on a holiday, which caused a delayed response. Really sorry for the trouble caused.
Your feedback will give us the chance to resolve problems that may occur and assist us in making our services better.
Have a nice day and stay healthy!

Rated 2 out of 5 stars

Shipping fees are confusing. Don't make any sense.

My last time ordering was very disappointing to me due to shipping charges that don't make any sense (to me at least).
I am on disability and only have a very limited amount of money to spend for my wife and I. We usually have to get very outdated vaping equipment due to cost.
I was watching the last flash sale for the Vapefly Kriemhild box mod kit and the Digiflavor Torch for my wife along with a few other things that were on sale.
Thinking that we were finally going to get something that was pretty much up to date I was checking the site periodically to see when the items I was looking for went on sale.
Finally they were but I only had a limited time to purchase them before the sale on those items ended. No problem I thought. Was I ever wrong. Imagine my surprise when the shipping was double the price of the items!
So now I had to go through my cart and see what was driving up the shipping like that. When I finally found the major problem (it was the $1.99 everzon building mat, NOT the Kriemhild box mod kit or the Digiflavor Torch), the sale was over.
Just like that.
Back to my old junk mods.

January 1, 2022
Unprompted review
Everzon logo

Reply from Everzon

Hello Robert. Hope you are doing well.
Thanks for your feedback and sorry for the confusion.
Because of the epidemic, the air transportation cost has increased, and the logistics companies have been raising prices, but we haven't raised prices recently.
Moreover, the freight is also determined by weight. So the price is reasonable, and we can't reduce the freight in the short term.
But in the near fuyure, if the epidemic situation improves and the flight pressure decreases, we may reduce the freight rate.
Thanks for your understanding^^
Happy New Year, and stay healthy!

Rated 1 out of 5 stars

Placed an order on November 28th

Placed an order on November 28th, I sent an email about 2 - 2 1/2 weeks later asking what was taking so long with my order, it was only 1 thing, & no response at all. Now I just want a refund.

December 14, 2021
Everzon logo

Reply from Everzon

Dear Kelsee, we are sorry to hear that. Actually, we have replied you on December 13th and 15th. Please check your mailbox. Really sorry for keeping you waiting. We have urged the courier to update the shipment information. Please wait a few days to get updates on the tracking website. Thanks for your patience and sorry for the inconvenience. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. Have a nice day and stay healthy!

Rated 5 out of 5 stars

Very good prices

Very good prices, got a mod kit for 40, retail price 90 usd, shipping was fast, delivery almost here, sent from hong kong to denmark. Took around 4/5 days.

December 6, 2021
Rated 5 out of 5 stars

Good Stuff

Good Stuff. Fast Shipping. Top Support. In my Opinion the best Chinese Seller for Vaping Stuff.
Go ahead
Greetings from Germany

December 5, 2021
Rated 1 out of 5 stars

How can i rate something i have yet to…

How can i rate something i have yet to recieve?

December 3, 2021
Everzon logo

Reply from Everzon

Dear Dakota,

Many thanks for your order and sorry for keeping you waiting.
Order number: #EZ206450
Tracking number: 420253149374869903507820780670= LM0010385609
You can track it here: https://t.17track.net/en#nums=LM0010385609
https://webtrack.dhlglobalmail.com/?trackingnumber=420253149374869903507820780670
From China to the United States, it will be delivered by CN DHL first, and the final journey will be delivered by USPS.
We shipped your item on November 30th. We have checked the tracking information and found your package has arrived on December 14th.
Thanks for your patience and sorry for the inconvenience.
We aim to solve all problems as quickly as possible! Please contact us for assistance!

Have a nice day and stay healthy!

Rated 5 out of 5 stars

I love everzone I won’t ever shop…

I love everzone I won’t ever shop anywhere else they always have new products, great deals, shipping is pretty fast and did I mention the pricing is amazing!! If you don’t shop here only for all your vape needs your making a very big mistake! Best site I ever found. Sign up now!!!!

December 2, 2021
Rated 5 out of 5 stars

Being a place far far away...

Being a place far far away, don't expect your order to arrive in a couple of days.
Besides this, the products they propose are really what they say, at a very interesting price.
Having trouble tracking my order, I received prompt support, in a kind and "caring" way. Well done!

December 2, 2021
Unprompted review
Rated 4 out of 5 stars

Shipping status not accurate or untruthful, either one not worse than the other.

When I place a order and then receive a email with tracking number stating it has been shipped; I expect to be able to track the package. Two days after being told item was shipped I still can't track package due to number not being recognized by shipper. Communication by you should be truthful and based on actionable information you have provided me. It is not so how can I rate your communication with me as anything other than bad?

Update: Went from 1 star to 4 stars. Tracking is now working and product being delivered soon and within the time frame I was told. Shipping information still not what it should be but I can't fault Everzon for the shipping company.

December 1, 2021
Everzon logo

Reply from Everzon

Dear Kurt,

Many thanks for your order and sorry for keeping you waiting.
Order number: #EZ206372
Tracking number: 9374869903507809775598=LM0010380372
You can track it here: https://t.17track.net/en#nums=LM0010380372
https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903507809775598
From China to the United States, it will be delivered by CN DHL first, and the final journey will be delivered by USPS.
We have checked the tracking information and found your package is still in transit.
We have urged the courier to update the shipment information.
Please wait a few days to get updates on the tracking website.
Thanks for your patience and sorry for the inconvenience.
If you have any further questions, please feel free to contact us.

Rated 3 out of 5 stars

Shipping is not 10 days like they said

Shipping is not 10 days like they said. I got mine after about 18 days.

December 1, 2021
Everzon logo

Reply from Everzon

Dear Richard, thanks for your feedback. All parcels were delayed due to the overwhelming demand for logistics this shopping season. Thanks for your understanding and sorry for the inconvenience. Have a nice day and stay healthy!

Rated 5 out of 5 stars

Authentic products they sell.

Authentic products they sell.
Also, customer care always taken up the query/complaint positively and replied back to my mail during the whole process of delivery.
Recommend them wholeheartedly.
They are just awesome.

November 29, 2021
Unprompted review
Rated 2 out of 5 stars

Disappointing customer service

Received my item and within a couple of days it suddenly stopped working. Contacted the company to inform them of this and they haven't gotten back to me since, which is now nearly two weeks ago. Usually really pleased with the service, hence the two stars, but after receiving no response following my issue, it's definitely made me wary

November 27, 2021
Everzon logo

Reply from Everzon

Hello Ashley. Many thanks for your order and sorry for keeping you waiting.
Regarding your order, we have checked the tracking information and found your package has arrived.
Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. Any problems, please contact us.

Rated 1 out of 5 stars

Is a total scam that has costed me a…

Is a total scam that has costed me a lot of time. They make these sales for up to 90% is discounted and when the time arrives. Items are already out of stock for that offer. I’ve tried it multiple times by checking in with them and I was told just to wait for another one and nothing has ever changed

November 24, 2021
Unprompted review
Everzon logo

Reply from Everzon

Hello Dominykas. Thanks for your concern and sorry for the confusion.
It should be noted that we have set a special button for each participating product, named "Black Friday", which is usually the last option and can only be shipped in random colors.
PS: 1. If the products at a low price are sold out, you can't buy them. Limited quantity, first come first serve!
2. There are some trial unpacked products and new samples. Add them to your order in random colors.
3. No after-sales. No refund and exchange service.
https://www.everzon.com/blogs/promotions/2021-everzon-thanksgiving-black-friday-cyber-monday-flash-sale
It would be appreciated if you can give us a chance to serve you better in subsequent times. Have a nice day and stay healthy!

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