Fantastic pair of stunning hiking boots. The leather is so soft and they are incredibly comfortable. The customer service is amazing, got personal updates from Tim about my boots being made and delive... See more
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Excellent Shoes Bought my 2nd pair of shoes from Eves & Gray website. This time I bought the panther brogue in a dark purple. My word, they're a work of art. Took a while to arrive but they're... See more
Company replied
I purchased a pair of the Panther Oxfords and they are an excellent shoe, they're worth every penny . Tim was always there when i contacted him with any querys, and when I wanted a refund for an unw... See more
Company replied
Unclear and ambiguous returns instructions. Almost as if trying to trick the customer. No replies to either of the e-mails on the returns form. Had to ring your London number to get retur... See more
Company replied
Company details
Information provided by various external sources
A luxury London based brand that produces men's and women's dress shoes and accessories. We ship worldwide.
Contact info
United Kingdom
- evesandgray.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Eves & Gray
Shoes are fantastic quality…
Shoes are fantastic quality individual and in short the best shoes and boots I own... I have 3 pairs and I love em

Reply from Eves & Gray
The choices available and the quality…
The choices available and the quality of the actual end product.

Reply from Eves & Gray
Quality and good looks
This is now my fourth purchase so maybe that tells you something . I really like the products ,fit like a pair of slippers, quality top notch. Won't be my last buy .

Reply from Eves & Gray
Shocking service on new shoes
Ordered 2 months ago and still not received my shoes. No notification when buying that the shoes were made to order and the manufacture/shipping time was 5 weeks. I would have settled for 5 weeks when eventually advised but now it is currently over 8 weeks and I still havent received the shoes.
Was emailed on the 27th September to advise the shoes were ready and were been sent out on an express delivery. Today is the 19th October (23 days later) and the 'Express Delivery' has still not arrived. Shocking service and so disappointed having used Eves and Gray before without an issue.

Reply from Eves & Gray
Fantastic, Trustworthy company
Eves and Gray have provided me so far with 7 pairs of footwear, each one is outstanding quality and comfort. Delivery time is short and their customer service team are fabulous. My favourite shoemaker and I fully recommend them to one and all.

Reply from Eves & Gray
Great customer service
Great customer service Tim (managing director)
Called me personally to explain they had found my preferred size as a size 10 was not on website
I ordered an eleven they noted from previous purchase my size
Unbelievable service

Reply from Eves & Gray
Great shoes and wonderful customer care…
Great shoes and wonderful customer care . Highly recommended.

Reply from Eves & Gray
Shoes are quality handmade
Shoes are quality handmade . But there was a bit of a mix up about the delivery date , i was on holiday when the shoes where delivered.

Reply from Eves & Gray
Have purchased a few sets from Eves
Have purchased a few sets from Eves, 5 I think.. all very good with the exception of one pair that had an unfortunate mark, it was in the sale though.. in most terms, highly recommended. The fact that I continue to purchase from them is recommendation in itself.

Reply from Eves & Gray
Edited* Shoes have now arrived
Edit: whilst initially disappointed that I had to resort to giving a bad review to get a response from CS (see bottom of this review).
I can say that since the MD picked up my email the service has been excellent. My shoes arrived today. And we’re sent out yesterday!
I already have one pair the same and I liked the quality and look so much I wanted to have another pair in reserve. The fit is good I have quite wide feet and they don’t feel squashed despite the shape, but I will say from experience of my last pair. You need really thick socks like walking socks to wear them in. I ended up with a painful blister after 5 mins of wearing them but it was just one shoe. They do get much better after a few wears, but I still wear thicker socks if I know I will be walking a lot
I’m leaving 4 stars simply for the lack of response to my initial enquiries with the company but for the quality and look of the product I would leave 5 stars
Shoes haven’t arrived 3 weeks after purchase and no response to email asking where they are

Reply from Eves & Gray
Excellent shoes & Purple!
Excellent shoes!
Sales are amazing value!
Perfect fit!
Purple!

Reply from Eves & Gray

Reply from Eves & Gray
Quality shoes as always
Quality shoes as always. Quick delivery and communication. 5*

Reply from Eves & Gray
Wrong shoes
Original shoes that turned up were both the wrong style and size turned up. To be fair, the team did turn this round quickly and shipped the correct product but not the experience I had hoped for.

Reply from Eves & Gray
review
fantastic service only two days for delivery of my shoes love the shoe very well made and look amazing, i will defiantly be back

Reply from Eves & Gray
Brilliant service and a
Brilliant service and a
Superb product even down to the packaging .

Reply from Eves & Gray
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