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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products received, often finding them to be as described and sturdy. People also noted that ordering was straightforward, and some were pleased with the communication regarding delivery updates, even if the arrival took a little longer than expected. However, some customers also noted significant issues with product quality and descriptions, reporting items that were faulty, cheaply made, or did not match online images. Many people experienced unexpectedly long delivery times, often discovering products shipped from China despite company branding. Furthermore, a notable number of reviewers expressed dissatisfaction with the refund process, citing difficulties in obtaining full refunds or experiencing prolonged waits.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and accuracy. Many customers report receiving... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many experiencing significant delays, some... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment over items being... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with their... See more

Refund

Customers consistently note negative experiences with refund, with many reporting difficulties in getting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The company gives the appearance that it is a UK based firm but goods take weeks to arrive and appear to be from Hong Kong / China with no instructions and poor packaging. A disappointing experience

Rated 3 out of 5 stars

Received the item, the item was as described only downside did take longer than the time advised that it was coming got it at around 11 days later but happy with my purchase

Rated 4 out of 5 stars

I absolutely love my navy blue waterproof rucksack I ordered from Evesbury. It took a little longer than I expected to arrive but they did keep me updated on its delivery with regular emails & tracki... See more

Rated 4 out of 5 stars

Bought a steamer but faulty. Sending replacement but this company is in China. Taking ages. I did request a refund as faulty. Customer service reply’s are good but made me wary of purchasing again... See more


2.9

Average

TrustScore 3 out of 5

111 reviews

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No history of asking for reviews

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2.9

All reviews

(111)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

Dishonest, unreliable, and scammy - avoid

Waited over a month with nothing but false claims and excuses. Company said my order was “delivered” when the courier confirmed it was lost. They advertise Royal Mail but used Yodel instead, then ignored my refund request and dragged things out with empty promises of a replacement.
I’ve had to escalate with my bank to get my money back. Completely untrustworthy — avoid at all costs.

September 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrendous

Horrendous. I feel totally misled by their office being in London,when they are a Chinese company, shipping from China. Their updates were so inaccurate, that on chasing an update I was told it was in transit, only for the delivery firm to turn up. Then, I realised that they do not allow returns for incorrect sizing, you need to provide photo evidence!!! Then they will probed the item in one size smaller/ larger. I’ve never ha such a weird online shopping experience… please, please learn from me and stay away from them.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Not able to purchase Goods!?

Tried to purchase some goods from Evesbury, but at checkout it rejected my payment bank card option. That is my only payment option. I use this same card for Amazon, Ebay, loads of other websites, and stores. Absolutely Useless Evesbury!

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company. Don’t use them. I ordered a pen and ink set without looking around it cost me £20. When I looked online it was £3.68 in different places. I told them I didn’t want it and cancel it but they said it was in transit. I had to wait weeks for it. When it arrived they wanted to charge me postage to return it. If you email them they just come back with a robotic answer and it’s nothing g to do with the problem. They are THIEVES. And ROBOTS. Keep away from them don’t get fooled as I did.

August 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Misleading with supposedly Uk company

Misleading with supposedly Uk company, had to wait almost 3 weeks for the paints from china . The photo description wasn’t accurate.
I received a small pallet of paint today which was tiny, two of the paints looked like they’ve been used already.
I would never buy from this company again.

Be careful

August 21, 2025
Unprompted review
Rated 4 out of 5 stars

Says UK but China company. Mixed experience

Bought a steamer but faulty. Sending replacement but this company is in China. Taking ages. I did request a refund as faulty. Customer service reply’s are good but made me wary of purchasing again.

I did buy an irrigation with sprayers for the garden. Husband had to rejig the fitting as US standard not uk. This is a great item but be aware of connectors.

August 1, 2025
Unprompted review

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