EVGA Reviews 

I purchased an EVGA SuperNOVA 850W power supply brand new from authorized EVGA retailer Newegg.com on December 20, 2022, at 11:51 PM for $159.99. I am the original purchaser. The product was advertised with a 10-year EVGA warranty, which was a significant factor in my decision to purchase it. Based on the purchase date and warranty term, the product remains under warranty until 2032.
The power supply is now defective and needs to be replaced under EVGA's warranty.
The problem is that I have been unable to access EVGA's warranty support process. EVGA's website will not allow me to log in to my account to register the product or initiate a warranty claim. I have attempted to log in using multiple browsers, including Edge, Firefox, Opera GX, and others. I have also completed the CAPTCHA when prompted, but the website still does not log me in.
I then called EVGA at (888) 881-3842. Instead of reaching customer service, the call directs customers to contact EVGA by email at support.
I emailed EVGA explaining that I could not log in to the website and specifically asked EVGA either to resolve the login problem or to take my product information and register the product for me so that I could proceed with my warranty claim. I received no meaningful response and no assistance with registering the product or initiating the warranty claim.
I subsequently searched for information about this issue and found numerous other customer complaints describing difficulty logging in to EVGA's website and accessing product registration and warranty services.
I purchased this product new from an authorized dealer, I am the original purchaser, I have proof of purchase, and the product is still within its advertised 10-year warranty period. A malfunctioning website or inaccessible registration system should not prevent a customer from exercising a valid manufacturer's warranty.
Requested resolution:
I am requesting that EVGA honor the 10-year warranty on my defective EVGA SuperNOVA 850W power supply and provide a warranty replacement of the same model or an equivalent replacement if the original model is no longer available.
I am also requesting that EVGA either register the product on my behalf or provide another method of opening the warranty/RMA claim that does not require access to the malfunctioning account login system.
I can provide my Newegg invoice, purchase date, serial number, and any other documentation EVGA requires to verify that I am the original purchaser.
Fix your website, evga keeps it down, so you can't register your warrantee. Don't believe me, try it yourself, register your product. 10 yr warrantee on paper, getting a claim on it, is an impossible feat.

I recently tried to claim warranty support for a defective (Power Supply) product that is still under warranty. However, the company used invalid excuses to decline my claim and refused to honor their agreement.

Based on this experience, I highly recommend avoiding this company and their products.

Piece of junk keyboard from EVGA, technical marvell, but hypersensitive buttons that just makes it a nightmare to use.

I bought 4 EVGA power supplies from Newegg.com in 2023. One failed 3 years later but had a 5 year warranty. They denied my return claiming that the power supply was sold to Amazon and not Newegg. Lost $99.
The idiots know that both Amazon and Newegg buy and sell to and from each other. Anything to deny your warranty. My computer business will never buy their products again.

I do not get the bad reviews personally, but I cannot speak for them obviously. I had a very good experience with the customer service, my PSU died out of nowhere within the warranty period; I had to send it to Germany (from Holland) and within a week I received a new one. The online forms were easy to fill in, even though they could improve on it slightly.

been trying to jump thought hoops to get a power supply replaced for years and can never seen to get an address or competent instructions to send it back for replacement. gave up over a year ago, but am going to attempt to navigate there impossible rma procedure again.

Diabolically bad.

Used to be one of the best in the business, customer service WAS sh*t hot. But now have become one of the worst in the business.

I was a loyal customer, spending £1000's with them over the years, but now I will never buy another product from them again.

X15 mouse had already been replaced under RMA, but I had to pay £15!!! to send it back to their Germany branch(nothing in the UK). And now this new one is faulty with a completely different fault (both faults are extremely common problems on this mouse, it also looks like they've pulled the mouse from sale too).
Now they want me to send this one back again at my expense... so i've decided I'm not going to, as doing so again would cost me more in total than the mouse is worth.

Garbage company, avoid.

A few years ago I purchased a EVGA Power supply.
I replaced my graphics card in my PC with a new one, and therefore needed an additional PCIE cable. I called EVGA, and without any discussion, I told them what I needed. The next day they shipped me a new PCIE cable for FREE. I call that fantastic customer service.

Took my $800 and then dropped support for motherboards including crucial intel update that protects from degradation of cpu
Email support refuses to answer any of my questions just word salad scripts

The old reliable evga is gone.... they had the best customer service and used the best materials fir there line of computer products. Basically it's all over. I had there Z20 keyboard. Still under warranty. I opened an RMA ticket. Paid to ship it back to them in the original box. My unit had a short in the USB cable. 3 weeks later I get the rebuild replacement in a generic box. It's also bad, it has a short in the volume wheel. So I call at 11:30am EST. I get the message that they don't open until 9:00 a.m. PST. So I wait till 1pm PST. Now I get a message they are closed to call back on Monday. I try between 12pm and 5pm Monday and Tuesday still saying they are closed. EVGA has turned into a joke. I almost forgot I opened a second RMA from their website. Describing the replacement they sent me as defective. I get a reply that they now want a credit card number before they'll process it. The moral of the story is avoid EVGA if at all possible.

Their customers service is trash, product is trash. My USB receiver stop working and they want me to send it back as of they're going to repair it. What a joke, they could just send me a new USB but they want to make it difficult for the customer!!!

had an issue with evga precision x1 with FE led settings not being persistent, emailed them and eventually a week later got 'founders edition was originally and only by NVIDIA.' as a response. brill one lads completely didn't know that. will be using icue and perhaps not buying your products again

X17 gaming mouse

didnt know scroll wheels could be made so rubbish until now, good job you suck.

ohh that reminds me

the Z20 keyboard? I need to unplug it and plug it back in so many times when it freezes?
and whats with the random keys that get stuck? imo its pretty embarrresing to make some of the simplest items bad.. maybe you should get some tips from chicony 🤣 ohwell i know better than to buy anything EVGA now.

I've been waiting for a response to my ticket for a month and a half. Unacceptable

3080 nvidia card stopped working before the warranty thank goodnes!. 3 flashing lights on the video card made it mandatory card failure apparently and they did the RMA. I'm still waiting after about one week while the return sat in california (their home address). Wonder how long the video card will work this time. Will never buy from evga again. Funny comment was the company isn't doing 40 cards. wonder why!?1!?!?!?

I have been very disappointed with EVGA's process of dealing with my 2080ti failures.

I am aware that this product is outside the 3yr warranty by 1 year but from what I have read online and watched on YouTube (Gamers Nexus) the faults I am currently experiencing should be a recall issue rather than warranty.

To spend $1700 on a GPU and then have it brick itself in 4 years. Then to find out that the failure i am experiencing is the same issues that others have been identifying for the last 4 years, really makes me mad.

Looks to me like EVGA guys have just been waiting to see if people contact you within warranty period rather than letting people know of the issue. You probably knew there was an issue already and have been sitting on your hands.

Sent defective motherboard back and the cpu sockets were damaged during shipping and they won't refund or send a replacement. Another reason was because I had bought it a few months prior to requesting RMA. I had never taken it out and was waiting on other parts to arrive. They suck never buy from EVGA.

DO NOT BUY FROM THEM!

Video card arrived DOA. Then they have this convoluted and unfair return policy. You have to open a ticket and wait for them to approve an RMA, then you only have 14 days to get it returned to them. And, YOU have to pay for your OWN shipping cost to send it back to them. Then wait for them to ship the replacement.

I didn’t have time to wait a month to get a replacement, so I was forced to buy a different card at Best Buy, which worked perfectly out of the box. So, I requested a refund since I don’t need a crappy refurbished replacement that could also end up arriving DOA.

They will NOT issue a refund — you must take a refurbished replacement. So, after a month of screwing around, I now have to sell the replacement on eBay just to try to get my money back. So not worth it!

Honestly, this is the worst online purchase experience I have ever had in 25 years of buying electronic parts online many times over the years. I highly, highly caution anyone against ever buying from this website!

Bought a z690 dark motherboard on 11/23, board was DOA, would not power on. Contacted EVGA 2 days after I got the board and got no reply. I emailed them again and got a reply stating they could only replace with referb. I asked for a to return for a refund and they said it had been more them 14days since I received the board, its worth noting they drug their feet in getting back with me and that their support number was not working at the time. After going back and forth for over a week they offered to take it back for a refund. but then they would not give me a return address and starting using the F word in place of my name. for a few more days I fought them for a return address witch they gave. I send the board back and did not get a full refund. I had to file a charge back where they lied to my bank about the whole ordeal. stating I did not know how to use a computer and harassing their reps over the phone, yet I was never even able to call them lol