Took more than a month without reply on my attempts on contact, before getting a shitty no responsibility reply. With a bad excuse of them having supply issues. I specifically asked of a money ret... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunatelly I have to add up to all bad experiences of other dissapointed customers. Ordered PASTEL PEACHY ORANGE 200ml on 6. july, one month later 6. august after few unanswered emails I request... See more
Well, what can I say !! . Products are really good and smell amazing, if you can handle the really poor customer service. My first order took 4 weeks, and I did not get the products in... See more
I ordered from this company in 2021 and had no problem with my orders. I placed an order 3 weeks ago and nothing so far. I have emailed 3 times in the last few days and no reply. They have my money an... See more
Company replied
Company details
Written by the company
EVILHAIR | hair color & hair care Vivid Hair Colors for the Bold & Unapologetic - ColorConditioner™ - ColorShampoo™ We do it our way!
Contact info
28th October Street, Vat 10363500, 3035, Limassol, Cyprus
- hi@evilhair.com
- evilhair.com
1.7
Bad
32 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I agree that they are scammers as never…
I agree that they are scammers as never received goods from June & now August and ridiculous email exchange with a tracking link that doesn't work & then another link sent relates to an order from 2022!
I want a refund and order cancelled as it clearly hasn't been sent. I will contact my bank.
August 21, 2023
Unprompted review
Reply from EVILHAIR
Dear Sian,
we are sorry for the delays happening in the past months, we did try to communicate what is going on and why the delays happenede.
The wrong tracking sent was really a honest mistake done by our system, we have send you a new tracking. Your ordre was already delivered I hope you will love our products more than our service. <3
We will definatley improve our shipping and emailing skills.
We appriciate your honest opinion and hope to get feedback on the products. <3
Regards
Eveline
Advertisement
Scammers!
Scammers!! Don't buy from this company. I placed an order at the beginning of February and when I chased the delivery date after 2 weeks I was told they were a 2 man company who were moving premises so couldnt give me an Eta so I cancelled the order. I was then constantly ignored until I added a comment on Facebook.
With ridiculous emails sent from them, their refund policy has gone from 8 days to 14 days to 30 days!! And they can't issue back to the original payment method they ask for your bank details.
If I could give 0 stars for this company I would... They are scammers and what they are doing is theft!!
March 23, 2023
Unprompted review
Reply from EVILHAIR
Dear Kelly,
we had a bad streak and cahos going on since the move, we are really sorry for your bad experiance with us. This is for shure something we dont want to happen again.
I have checked and the refund was made, so no scaming going on here, but a lack of oganization for sure.
We will improve on that aspect. Thank you for your honest review.<3
Regards
Eveline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.