Adam was smartly dressed, polite & courteous at all times. Very professional and knowledgeable about his role, made me feel welcome (even offered me a cuppa) made me feel at ease whilst I was there or... See more
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Review summary
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The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout th... See more
I had a great experience with Ian at the Bradford branch. From start to finish, he was professional, friendly, and extremely helpful. He explained everything clearly, kept me updated throughout th... See more
The staff (Dan) was really helpful as l was finding it difficult to seek consent from my bank through my mobile phone app. He attended to me well and he was very supportive. He guided me through th... See more
Company details
Written by the company
Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.
Contact info
United Kingdom
- evlo.co.uk
4.7
Excellent
12K reviews
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Very professional nice people and at…
Very professional nice people and at end the day you will get what you came there for.
I will recommend Evlo to my friends fast and easy way to get quick cash
Leon
May 6, 2026
Karen was extremely helpful
Karen was extremely helpful, she explained everything in detail and is a lovely person
May 6, 2026
Dwight
Hi, the service was excellent. Everything went through very quick. Just want to say thank you.
May 6, 2026
I was struggling to find a good loan…
I was struggling to find a good loan and Evlo stepped in. I can't thank them enough. All the team were very nice and calm and professional over the call and in person. The process was not long and they even help building on credit score. Definitely worth a try.
May 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer Service go's along way this…
Customer Service go's along way this company seems to no have any customer service skills.didnt even have the decency to let me know about my loan application
May 6, 2026
Unprompted review
Reply from Evlo
Dear Customer,
Thank you for your feedback. We are very sorry to hear about your experience with us.
If you would like to raise this as a complaint, please email complaints@evlo.co.uk so this can be looked into further.
Regards
Evlo
Data-Harvesting
I filled on my information online via a broker. Gave Evlo access to my bank via open banking and was “provisionally approved” over the weekend for £5,000 and bombarded with text messages about it and how my local branch would be in touch.
Contacted me today, asking me the same information they already had from me filling in the form and open banking, but the agent asked me information about my home and living arrangements. It is complicated due to me being a live-in, part time carer for a family member but told him the average rent I pay, where he (in not so many words) called me a liar and said he didn’t believe the figures I gave him. He told me to phone back when I had the figure and he’d reconsider.
Hung up the phone and sent me a text and email saying I could not be approved for a loan.
My living arrangements and average rent have never been an issue with any financial institution over the last four years it’s been like this. But from reading the other reviews here, seems as if Evlo are just data-harvesting from forms and open banking, with the promise of being approved, and then turning people down for loans. I don’t know why we needed to go through my data over the phone considering it was filled in on a form, and confirmed with open banking. Definitely something fishy here.
May 5, 2026
Unprompted review
Reply from Evlo
Dear Customer,
We appreciate you bringing this to our attention. We are very sorry to hear about the
difficulties you experienced with the loan process and the impact this had on your time.
Although your application had been completed on line, as a responsible lender we have to verify the information.
If you would like to raise this as a complaint, please email complaints@evlo.co.uk so this can be looked into further.
Regards
Evlo
Scammers
Pre approved my loan, then made me take part in half a dozen phone calls over the corse of 2 days, only to change there terms in the final call doubling the interest rate and increasing the sum that I wanted to lend. Used bamboo loans and got a better interest rate than initially offered by Evlo and had the money within 2 hours of submitting the application.
Absolutely laughable all round. Scammer level business model and service. Only reason you would use this company is either total desperation or not shopping around.
May 1, 2026
Unprompted review
Reply from Evlo
Dear Customer,
Thank you for your feedback and bringing this to our attention.
Kind Regards,
Evlo
The support, and guidance was motivating. I was able to get the loan that l requested for approved.
The staff (Dan) was really helpful as l was finding it difficult to seek consent from my bank through my mobile phone app. He attended to me well and he was very supportive.
He guided me through the entire process with professionalism and patient.
May 5, 2026
Recently I have a applied loan started…
Recently I have a applied loan started receiving phone calls text messages, I spoke to one of agent over the phone call who was asking some many questions that was not related to my application how many kids do you have under 18, how many kids over 18 are they married how many kids they have etc I have to close my application
May 1, 2026
Unprompted review
Reply from Evlo
Hi Tasleem,
We appreciate you sharing your experience.
As a responsible lender, we are committed to carrying out thorough suitability and affordability checks before approving any loan application. The questions asked during the application process help us better understand a customer’s financial circumstances to ensure the loan is suitable and repayments remain sustainable throughout the loan term.
We sincerely apologise for any inconvenience this may have caused. We appreciate your understanding and hope to have the opportunity to assist you under more favourable circumstances in the future.
Kind regards,
The Evlo Team
Nothing was any trouble to staff .Gave…
Nothing was any trouble to staff .Gave me time on the call , extremely helpful, Pleasure to speak to the staff on all occasions .
April 30, 2026
They constantly email you saying you’ve…
They constantly email you saying you’ve been accepted but then once they call you often get someone that doesn’t speak same language. I then got put to someone else days later to be told can’t get a loan they said at the start they try everything well my call wasn’t even 5 mins and felt they weren’t interested in even trying don’t waste time It’s high APR as well try somewhere that value you.
April 10, 2026
Unprompted review
Reply from Evlo
Dear Customer,
Thank you for your feedback. We are very sorry to hear about your experience with us.
While we aim to approve as many loan applications as possible, we are also committed to lending responsibly. This means there may be instances where a customer’s credit profile does not meet our lending criteria. In such cases, it is our responsibility to make the appropriate decision and decline the application, ensuring we act in the best interests of the customer. We sincerely apologise for any inconvenience this may have caused during the application process. We appreciate your understanding and hope to have the opportunity to assist you under more favourable circumstances in the future. Sincerely, Evlo
Excellent Customer Service.
May 1, 2026
It was very easy
It was very easy, staff was professional and everything was explained in a way it was understood, everything was communicated effectively and all was understood
May 1, 2026
Terrible company.
Terrible company.
Preying on vulnerable households and inflicting high APR charges then threatening with court when they struggle to make repayments.
AVOID, unless you want to pay waaaaay back more than you borrow.
August 21, 2025
Unprompted review
Reply from Evlo
Dear Customer,
Thank you for your feedback.
Interest rates are dependent on a number of factors such as your credit rating at the time of taking the loan, loan amount and term so unfortunately if you have a poorer credit score this will result in a higher interest rate. This is standard with most lending companies.
Kind Regards,
Evlo
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