Evolution Funding Reviews 812

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from start to finish. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted experiencing delays and confusion throughout their process, with a few mentioning issues with repeated document requests. A small group of people felt that communication was not always clear, leading to a stressful and disappointing experience in some cases.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and professional... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

User experience

Customers had positive experiences with the user experience. Many found the process easy, straightforward,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick... See more

Based on these reviews

Rated 5 out of 5 stars

I cannot fault my experience with Evolution. I applied for a car via Cinch, and was subsequently put in touch with Evolution as a broker, who secured my funding through one of their lenders. The proce... See more

Rated 5 out of 5 stars

I began the process of applying for finance in order to get a new car relatively quickly to get too and from work. I spoke with James who was absolutely fantastic, he kept me updated on the status of... See more

Rated 5 out of 5 stars

Got funding with these to buy a used car from cinch. Process was easy from there side. They are a broker I had a problem signing my online documents with blue motor finance but I contacted evolution f... See more

Rated 5 out of 5 stars

The process was easy and smooth than I imagined. From time I submitted my application for finance online upto the time I drove away with my car. I would recommend Evolution to anyone who is like me wh... See more


Company details

  1. Car Finance and Loan Company
  2. Finance Broker

About Evolution Funding

Written by the company

Evolution Funding is the UK's largest motor finance broker and technology provider.

We work in partnership with motor dealers and car finance comparison websites to provide motor finance on a range of vehicles, from cars through to motorhomes and everything in between.

Our large 30+ panel of lenders means we can cater for all types of credit profile and personal circumstances. We use our market-leading technology to ensure that customers are matched with the right lender and deal for their circumstances. Fair treatment and best customer outcome sit at the centre of everything we do.

Evolution is proud to have been named Car Finance Awards 'Best Broker' for nine consecutive years, and we continue to drive forward to maintain that standard.

Evolution Funding Ltd and associated trading styles are authorised and regulated by the Financial Conduct Authority (FRN 823324). We are a credit broker, not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

812 reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Cinch called day before delivery

Cinch called day before delivery

Evolution funding hadn't paid them. Even though josh apparently said as soon as invoice was uploaded it would be paid. But no payment received. Upto calling they don't finance the MG4. And moneybarn had pulled the finance

What a load of balls. Cinch not happy as car was ready for delivery tomorrow.
Hi kirsty, no we are just waiting on the invoice, ive just messaged the payouts team to just double check everything.



With cinch they normal upload the invoice 4 days before the vehicle out date, and you have selected 21/02.

Well had to refund so they lose

HI kirsty, hope you are well



I have just checked with payouts and there is nothing else we need from you we are just waiting on the invoice and by cinchs process this will be 4 days before delivery/collection.

February 20, 2026
Unprompted review
Evolution Funding logo

Reply from Evolution Funding

Hello,

Thank you for taking the time to leave your feedback, and we are very sorry to hear you were unhappy with your experience with Evolution Extra.

In this case, the lender made an internal change to their “do not deal” list on the 18th, which unfortunately meant they were unable to honour any applications already in progress. As this decision was made directly by the lender, it wasn’t something we were able to influence or overturn.

We attempted to contact you on both the 18th and 19th to explain what had happened and to discuss alternative options, but unfortunately we weren’t able to reach you at the time.

If you have any further queries or issues then we would love to help. Please email complaints@evolutionfunding.com and a member of our team will get back to you as soon as possible.

Kind regards,
Evolution Extra

Rated 1 out of 5 stars

Indirectly Discriminated because of…

Indirectly Discriminated because of disability , charged more APR (21 percent ), no option for my circumstances , I’m not unemployed because that means someone that is out of work looking for work. I have stable income pip, also brokers reporting incorrect information in regards to circumstances.

February 16, 2026
Unprompted review
Evolution Funding logo

Reply from Evolution Funding

Dear Sam,

Thank you for taking the time to leave a review. We take all customer feedback seriously and we are sorry to hear that you are unhappy with your experience.

We have been in touch with you directly to discuss your concerns. As your comments relate to the specifics of your individual application, we are unable to comment on the details publicly.

If you feel there are any remaining points that have not been fully addressed, or if you would like any further clarification, please contact our Complaints team at complaints@evolutionfunding.com and they will be happy to review this with you again.

Kind regards,
Evolution Extra

Rated 5 out of 5 stars

I began the process of applying for…

I began the process of applying for finance in order to get a new car relatively quickly to get too and from work. I spoke with James who was absolutely fantastic, he kept me updated on the status of my application and as soon as the payout was made to my car dealership, James informed me so that I could let them know and collect the car, he couldn’t have been more helpful if he tried!! Massive thank you :)

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Found the product that was the right fit for me, went above and beyond to find me the best deal, very friendly and knowlegable staff, easy to set and didn't take long.

January 27, 2026
Rated 5 out of 5 stars

EVOLUTION

I was nervous when submitted my car finance application to the EVOLUTION as im only 7months here in UK.Through the assistance of car finance sales rep IKRAM,funder approved me and made everything incredibly smooth and straightforward.It was quick,cleared and felt supported the whole way through.Really appeciate and highly recommended them.

January 12, 2026
Rated 5 out of 5 stars

Got funding with these to buy a used…

Got funding with these to buy a used car from cinch. Process was easy from there side. They are a broker I had a problem signing my online documents with blue motor finance but I contacted evolution funding and they sorted it out making the process easier. Got my car at a lower Apr rate than other places offered most offered 20.9% as my credit isn't good with these I got 17.8% so I was happy. Would highly recommend.

January 27, 2026

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