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Evolvepsychology Reviews 

198
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, professional, and understanding during sensitive assessments. Many people find the overall process smooth and well-organized, with clear guidance and helpful support from dedicated coordinators. Consumers note that appointments are handled with great care and empathy, making families feel entirely safe. However, some people mentioned experiencing frustrating delays and poor communication regarding long appointment timeframes. A few other people also felt that getting in touch via email or phone was extremely difficult when trying to chase updates. Reviewers also noted that missing paperwork or slow responses caused additional stress during an already challenging time.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and professional during assessments. Reviewers... See more

Service

Clients share ambiguous opinions on service, with many praising the polite coordinators, thorough... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as while many reviewers praised... See more

Response time

Reviewers highlight ambiguous aspects of response time, with some consumers experiencing extreme delays,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that friendly professionals make them... See more

Reviews shaping this summary

Rated 4 out of 5 stars

RTC is quicker than the NHS who are now going down the route of Needs Led assessment before an assessment can be offered. Waited around 18 months for a combined assessment which is good given waiti... See more

Company replied

Rated 5 out of 5 stars

Unfortunately with Miss communication and not having clear instruction and directions we had a rough start but after over coming speed bumps we had an amazing experience. We were heard supported and t... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for all their help at Evolve. First assessment was at Exeter and all staff were so welcoming and assuring, which put me at ease. The other assessment and outcome were done by a very l... See more

Company replied

Rated 5 out of 5 stars

Great experience with Evolve for combined assessment. The whole team has been fantastic from start to finish! Very thorough and professional throughout. I just want to say Lauren Britcher is a c... See more

Company replied


Company details

  1. Psychologist

About Evolvepsychology

Written by the company

Evolve Psychology

At Evolve Psychology we specialise in high-quality ADHD, autism, combined AuDHD and dyslexia assessments for children and adults. Our experienced clinicians take time to understand each person’s unique needs, providing a supportive and compassionate experience from first contact to final report.

Why choose us

Founded in 2014 by Dr Laura Powling, Evolve was built on a clear vision: deliver expert, evidence-based assessments with empathy, care and attention to detail. We lead the way in neurodevelopmental assessments and provide trusted expert witness services for families, schools, employers and legal professionals across the UK.

Our services

  • ADHD assessment (children 6+ and adults)
  • Autism assessments (all ages)
  • Dyslexia assessments (8+ and adults)
  • Dyscalculia assessments (8+ and adults)
  • Intellectual disability assessments
  • Expert witness services

How you can access our services

You can choose Evolve via NHS Right to Choose or through our private assessment pathway. Whichever you select, our friendly team ensures every step of your journey is clear, comfortable and professional.

Evolve Psychology — specialist assessments that give clarity, practical recommendations and confidence to move forward.


Contact info

3.9

Great

TrustScore 4 out of 5

198 reviews

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No recent history of asking for reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(198)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Evolve have been amazing. I can not fault them in any area. Informative and extremely understanding.

December 19, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Dawn,
Thank you for your kind feedback. We’re really pleased to hear that you found the team informative and understanding throughout, and that your experience with us felt positive in every aspect. We truly appreciate you taking the time to share this.

Rated 5 out of 5 stars

Amazing!

Evolve have been amazing from start to finish! The staff were so friendly and welcoming and my daughter left her first assessment and kept asking when she would get to go back because she enjoyed it so much!

Diane Fox in particular I found so pleasant! I had Diane for both my assessments without my daughter and she was so friendly and calming. I had plenty tears on the call to Diane and she was so patient, understanding and accommodating with me! She was super helpful with every aspect and kept double checking she’d done everything to make sure I was happy and content. She explained everything in so much detail and really broke down my daughter’s diagnosis for me! She followed up with emails after as-well including additional information and support!

Such a pleasant experience from evolve!!

December 18, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Jamie-Lee,
Thank you for sharing such a heartfelt review. It’s lovely to hear that your daughter enjoyed her assessment so much and felt so at ease - that’s incredibly reassuring to know. I’m also really glad Diane’s calm, patient approach helped support you during what can be an emotional process, and that her explanations and follow-up information made your daughter’s diagnosis clearer and easier to understand. Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing

Evolve have been amazing from the start. From the first initial contact with them until my daughters diagnosis. They have been brilliant and extremely thorough in all aspects of her diagnosis. Thankyou

December 9, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Jemma,
Thank you for your kind words. We’re really pleased to hear that you felt supported from your first contact through to your daughter’s diagnosis, and that the thoroughness of the assessment stood out to you. We appreciate you taking the time to share your experience and thank you for trusting Evolve with your daughter’s care.

Rated 5 out of 5 stars

The experience with an assessment for…

The experience with an assessment for my son was fantastic from start to finish. I felt the communication and those that dealt with everything were professional and understanding. A big thank you to Laura who was lovely

December 4, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Rebecca,
Thank you for sharing this. It’s lovely to hear that your son’s assessment felt positive from beginning to end, and that the communication and support from the team helped everything run smoothly. We’ll be sure to pass on your thanks to Laura - she’ll be so pleased to know she made a difference. We really appreciate your kind words.

Rated 5 out of 5 stars

Great experience with Evolve!

Great experience with Evolve for combined assessment. The whole team has been fantastic from start to finish! Very thorough and professional throughout.

I just want to say Lauren Britcher is a credit to the Norwich team she was fabulous, my son felt very comfortable with her in the assessment’s. I was in awe at how fantastic she is with children and how understanding, patient and compassionate she is.

Referral to feedback (diagnosis) took around 6months in total which I think is amazing! Still waiting for the report but I’m confident this will still come within the 6 weeks timeframe 😊 highly recommend! 5🌟

November 11, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Danielle,

Thank you for such a lovely review. It’s wonderful to hear that your combined assessment experience felt thorough and supportive from start to finish, and that your son felt so comfortable with Lauren - we’ll be sure to share your kind words with her and the Norwich team.

We’re really pleased the timeframe felt reassuring for you, and we appreciate your patience while you’re awaiting the report. At Evolve, we aim to make assessments feel as clear, calm and respectful as possible for families, so it’s great to know that came through. Thank you for the recommendation and trust in our team!

Rated 5 out of 5 stars

Fantastic Dyslexia Assessment Experience

Great experience from my daughters recent Dyslexia Assessment. Cherry was really great, and did a number of assessments that really helped us to understand my daughters strengths as well as her literacy and processing challenges. Cherry explained everything to us and school are really pleased with the level of information and recommendations in the report. Cannot thank you enough - we now have answers and a plan to tackle GCSE's and beyond!!

October 4, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Kirsty,

Thank you for such a warm review. It sounds like Cherry’s assessment gave you the insight and reassurance you’d been hoping for, and we’re so pleased the recommendations have already been helpful for your daughter and her school. We’re glad you feel equipped with a clearer plan as she approaches her GCSEs and next steps.

Rated 5 out of 5 stars

Autism Diagnosis

Although the process of receiving a diagnosis can be somewhat tedious, everyone that dealt with me through the process was friendly and supportive which made things as easy as they could possibly be. Thank you.

November 13, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Shaun,

Thank you for sharing this. We know the diagnostic process can feel long at times, so it’s reassuring to hear that the team’s support and friendliness helped ease things along for you. We really appreciate your kind words.

Rated 5 out of 5 stars

From start to finish we was kept…

From start to finish we was kept informed and it was very professional they was very good with my son

November 12, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Sarah,

Thank you for your kind review. Knowing that you felt updated from the beginning and that your son was treated with such care is wonderful to hear. We’re grateful you chose us.

Rated 5 out of 5 stars

Very professional

Very professional, my daughter and I were made to feel at ease and comfortable in the assessment. We were talked through everything that would happen and after.
Sarah and Stacey were lovely and helpful. My daughter after the assessment spoke how comfortable she was around Stacey and had nothing but praise.

The portal is easy to use and follow.

I would highly recommend.

At the follow up assessment, everything was explained and was told what help is available and where to find it, along with booklets and an email with all the information on autism.

Thank you.

November 11, 2025
Unprompted review
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Reply from Evolvepsychology

Hi June,

We’re really grateful you took the time to share this experience. Hearing that both you and your daughter felt relaxed, well informed, and genuinely supported by Sarah and Stacey means a great deal to us. It’s lovely that your daughter spoke so warmly about her time with Stacey. I’m also glad the portal and follow-up resources felt accessible and helpful. Thank you for recommending us.

Rated 5 out of 5 stars

After years of waiting for our son to…

After years of waiting for our son to be assessed we choose nhs right to choose and cannot fault evolve services at all they were kind and compassionate, understanding and best of all spoke to our child and family with respect and was nothing but helpful to us.

November 10, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Claire,

Thank you for sharing this. After such a long wait for your son’s assessment, I’m glad the Right to Choose pathway and our team made the experience feel respectful and compassionate. It means a lot to hear that your family felt understood and genuinely supported throughout.

Rated 5 out of 5 stars

I felt respected and listened to at all…

I felt respected and listened to at all times. Friendly and professional staff made the experience a positive one for me.

November 7, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Tim,

Thank you for your kind review. It’s wonderful to hear that the staff’s friendly, professional approach helped you feel respected and at ease. We’re grateful you chose to share your experience.

Rated 5 out of 5 stars

I can’t thank Evovle enough

I can’t thank Evovle enough, they were caring and compassionate, explained what they were doing at each step. The staff member were lovely, and confirmed what I knew all along. I’d recommend them to anyone. Just waiting for the report now, then we can move on.

November 7, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Sandra

Thank you for taking the time to share this experience. It’s wonderful to hear that the team’s warmth and clarity helped you feel understood and supported, and that the assessment aligned with what you’d already recognised. We’re grateful for your recommendation, and I hope the report gives you the clarity you’re waiting for.

Rated 5 out of 5 stars

Using Evolve has been amazing

Using Evolve has been amazing, Everything was done with the upmost care and empathy. All of the professionals we came in to contact with were lovely and put you at ease straight away. It was way quicker than going through cahms.

October 27, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Donna,

We're so pleased you had such a good experience with us here at Evolve, thank you for sharing!

Rated 5 out of 5 stars

Evolve have been absolutely brilliant…

Evolve have been absolutely brilliant from start to finish. I met a lady in their Exeter branch for my first session (apologies I cannot recall the name). This First Lady was absolutely brilliant and so professional, kind and easy to speak to. She made me feel very at ease.
Then for the second session I had a video call with Diane.
Diane was also absolutely exceptional. I was over the moon at Diane’s kindness and professional approach, also super friendly and easy to speak to.
Would hesitate to use Evolve again and I cannot recommend them highly enough.

October 28, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Matthew,

Thank you for sharing such a heartfelt review. It’s wonderful to hear how supported you felt at both your in-person session in Exeter and your follow-up with Diane. I’m glad each clinician helped you feel at ease while keeping things professional and kind. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

I was blown away by how easy the process was

I was blown away by how easy the whole process was from start to finish. The initial assessment was 6 months earlier than had been predicted, which really helped as it came within 2 weeks of my daughter starting high school.
Hannah was really patient with our daughter and cut short the assessment when she started becoming anxious and wanted to end the assessment.
Elaine really listened when I was talking about our daughter’s life timeline, her questions were well thought out and made the whole process easier to manage in what is a stressful time.
The results were back a week or 2 earlier than planned and again Elaine was really helpful and supportive.
The ease at which this was all executed has really made the entire process a positive experience, and plans are now in place at school, all within the first half term of high school.
A massive thanks to all involved.

September 23, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Sarah-Louise,

Thank you for sharing such a detailed and thoughtful review. It’s wonderful to hear that the process felt smooth for you, especially with the assessment happening earlier than expected at such an important transition into high school. I’m glad Hannah supported your daughter so sensitively when she became anxious, and that Elaine’s careful questions and clear explanations helped make a stressful time feel more manageable. It’s great to know the results arrived promptly and that school were able to put plans in place so quickly. A heartfelt thanks for your kind words.

Rated 5 out of 5 stars

I truly can’t thank the amazing staff…

I truly can’t thank the amazing staff at Evolve enough. They are compassionate, knowledgable and put me at ease throughout my appointments with them.

I felt they truly cared and understood and could not recommend them highly enough.

Thank you Diane & Leese

October 10, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Amelia,

Thank you for sharing such a heartfelt review. It’s wonderful to hear that Diane and Leese helped you feel understood and at ease throughout your appointments. Your words about their compassion and knowledge mean a great deal. We truly appreciate your recommendation.

Rated 5 out of 5 stars

My Adult Autism Review

I would like to thank all the staff at Evolve, especially Leese and Billy.
I envisaged a traumatic experience but was pleasantly surprised when it turned out to be quite the opposite.
I was put completely at ease throughout the journey, with all my concerns alleviated and everything thoroughly explained.
I was also pleased with the comprehensive report I received. It is making a difference.
Thank You.
Rob B

September 23, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Rob,

Thank you for sharing this thoughtful review. It’s really encouraging to hear that what you expected to be a difficult experience turned out to feel calm and reassuring, and that Leese and Billy were able to put you at ease throughout. I’m glad the explanations and support helped lift some of your concerns, and it’s great to know the report is already making a difference. We truly appreciate your kind words.

Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend
The ladies who assessed our daughter were lovely, understanding and professional throughout the whole process.

September 15, 2025
Unprompted review
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Reply from Evolvepsychology

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Amazing company

Everyone i spoke to at Evolve was very friendly and helpful. They made the assessment experience so much easier!

September 11, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Shelley, thank you for your lovely review!

Rated 5 out of 5 stars

Excellent experience

Evolve were incredibly thorough in our process and every aspect of the diagnosis was with extremely kind, helpful and professional people. I would highly recommend their service.

September 4, 2025
Unprompted review
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Reply from Evolvepsychology

Thank you for your review Chloe, we're glad you had a positive experience.

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