Very helpful customer service. I'd lost my receipt but they helped me find it from the transaction history, so I could get my scooter fixed under warranty. It had taken in some water. Apparently it w... See more
Company replied
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See what reviewers are saying
Got the motor on my scooter replaced under warranty. But only after a lot of error testing and documenting on my part. Writing failure descriptions, taking pictures, disassembling the scooter, remo... See more
I was looking for a battery to my E-scooter but all I found was a battery that did not fit. After calling the support a couple of times I realized that I had do click on "Configure" and then I could... See more
Company replied
I bought a 30 km/h E-scooter for commuting purposes at E-wheels in Sisjön Gothenburg At home I noticed it only hit 20 km/h and so I placed a ticket to the E-wheels support same evening, it was... See more
Company details
Written by the company
Skandinaviens största återförsäljare av el-sparkcyklar. Vår virksomhet ble startet i Drammen, Norge i 2014 och sedan dess har E-Wheels levererat en stor del av Nordens små elektriska fordon och anses vara en pionjär inom det gröna skiftet. Har du köpt en produkt och behöver hjälp? Skicka oss ett mail på: mail@ewheels.se så hjälper vi dig
Contact info
Datavägen 31, 43632, Askim, Sweden
- mail@ewheels.se
- ewheels.se
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Ordered a Momas Summit (38.500SEK)
Ordered a Momas Summit (38.500SEK) on the 13th of June. Got it finally on the 11th of August (2 months later) and the saddle were scratched and the optimalisation was missing although we had several mail between us confirming this beforehand. We had to dismantle the bike, repack it and rent a trailer to be able to send it back with PostNord. They apologised and offered a 500sek voucher to pick something up from their page and said that they would send a new bike asap cause apparently they had the one I ordered multiple in stock?!
So sad that you can’t trust companies when it comes to orders with a price range like this.
August 11, 2023
Unprompted review
it was not possible to pay with an…
it was not possible to pay with an American bank card
August 31, 2023
Death Trap - Worst e-Scooter EVER!!!
Worst e-Scooter EVER!!!! Don’t BUY!!!! Within 2 months if use I have had to buy 2 rear mud gears as these break very easily and now my son nearly fell into an oncoming bike as the front handle bar snapped where it folds down…. This company will not replace anything .. so go and spend your money on another brand …
July 3, 2023
Absolutely terrible service and bad quality…
Absolutely terrible service and bad quality products. My e scooter is a few months old and used for just one month and the battery died. No customer service number no answer to emails and even the guy that works in the shop said the scooters are bad quality when I sent it back to have it fixed.
June 29, 2023
Unprompted review
Reply from E-Wheels Sverige
Hello,
We apologize for the inconvenience and frustration you've experienced with our service and the quality of our products. We strive to provide reliable and high-quality products to our customers, and it's disappointing to hear that your e-scooter's battery failed after such a short period of use.
We understand the importance of prompt customer service and effective communication. We apologize if our response time has been unsatisfactory and if you haven't been able to reach us through phone or email. We're currently working on improving our customer service channels to ensure better accessibility and responsiveness.
Regarding the quality of our scooters, we take customer feedback seriously, and we appreciate the input from our staff members as well. We continuously strive to improve our products and address any issues that arise. If you have specific concerns about the quality of your scooter or if you need assistance with a warranty claim or repair, please provide us with your contact details and order information, either through a private message here or via our website's contact form. We'll prioritize your case and work towards finding a satisfactory resolution for you.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We value your business and the opportunity to make things right. We'll use this feedback to improve our processes and ensure better customer experiences in the future.
Best regards,
E-WHEELS
Forget customer support!
Reaching their customer support is literally impossible. Should you invest in such expensive items, use more reliable stores and brands.
May 23, 2023
Reply from E-Wheels Sverige
Hello Angelo,
Thank you for sharing your feedback with us. We apologize for the difficulties you have encountered in reaching our customer support. We understand the frustration of not being able to get in touch with us when you need assistance.
We strive to provide excellent customer service, and we regret that we have fallen short of your expectations in this regard. We take your feedback seriously and will work towards improving our accessibility and responsiveness to ensure that our customers can easily reach us for support.
We appreciate your suggestion to consider more reliable stores and brands for purchasing expensive items. We understand the importance of investing in trustworthy products and reputable sellers, and we will take your feedback into account as we evaluate and enhance our customer support services.
Once again, we apologize for any inconvenience this may have caused you. Your feedback is invaluable to us, and we will use it to improve our processes and provide a better experience for our customers.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We value your business and want to ensure your satisfaction.
Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.
Best regards,
E-WHEELS
Amazing product
Amazing product.
When we got problem with the controller they sent a new controller really quick. Perfect service!
June 5, 2023
Unprompted review
I use my v2max daily in all weather…
I use my v2max daily in all weather including snow. At first j was impressed with the scooter. After a few months you start to notice the poor quality of the build. I need to change the tyres regularly as they are very low standard. The brakes have broken, the shaft is not straight and the screws are so poor quality it can be almost impossible to get them out when servicing the scooter even after using wd40 spray. As my main form of transport I would expect the scooter to last 2 years before changing it but I'm not sure it will last one year as I've had it 10 months. My kid has Xianomi s1 which he has had 3 years and never ANY issues which confirms the build on his scooter is of higher standard than ewheels. I personally would rather have paid more money for a higher standard than finding a cheaper alternative which ewheels offer and when you do want to order a spare part it is often out of stock and takes months to get the part you need. The customer service does take time to answer but have always being polite though. I was hoping to continue purchasing my scooters from ewheels but now I won't because of the poor quality build so very disappointed.
June 4, 2023
Unprompted review
Terrible costumer service.
After my kickbike stopped working, I contacted the support and was told to send it in to the Service department. It was said to take 4–6 weeks. It's now on week 8, no response at all. I've tried to contact them 3 times since week 6 by email but nothing. As there are no phone you can call, all you have to rely on are email. Terrible costumer service.
May 29, 2023
Unprompted review
Reply from E-Wheels Sverige
Hello Adam,
We sincerely apologize for the inconvenience and frustration you have experienced with our customer service. We understand the importance of timely communication and resolving issues promptly.
We are sorry to hear about the delay in the service process for your kickbike. This extended timeline is not up to our usual standards, and we are actively investigating the cause of the delay. Your satisfaction is our priority, and we want to assure you that we are taking immediate action to address this issue.
To expedite the resolution and provide you with an update on the status of your kickbike, we will personally follow up with the Service department on your behalf. We appreciate your patience thus far and understand your concerns about the lack of response to your emails.
We are committed to improving our customer service and ensuring that you receive the assistance you deserve. If you have any additional information or questions, please let us know, and we will do our best to address them promptly.
Once again, we apologize for the inconvenience and appreciate your feedback. We will make every effort to rectify the situation and regain your trust.
Best regards,
E-WHEELS
Easy shopping
May 17, 2023
Unprompted review
Pray for it to not break
I´ve been waiting for a spare battery for 6 months. They keep selling new scooters but don´t have spare parts...
Don't buy from these guys.
May 26, 2023
Unprompted review
Reply from E-Wheels Sverige
Dear Thomas,
We apologize for the inconvenience you have experienced with the delay in receiving a spare battery. We understand how frustrating it can be to wait for a long time without a resolution.
We sincerely apologize for the inconvenience caused by the unavailability of spare parts. We are actively working to improve our inventory management and ensure a better supply of spare parts for our customers. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
If you would like to discuss your specific situation further or explore alternative options, please reach out to us directly at [contact information]. We are committed to addressing your concerns and finding a satisfactory solution.
Thank you for your patience and understanding.
Best regards,
E-WHEELS
This is a 5star company
This is a 5star company, i had a problem with a puncture they changed tires free of charge. I had a lot of fun trying different typer of scooter while waiting. +++++
5plus företag med överlägsen service.
April 21, 2023
Unprompted review
Easy
Easy, no problem with payment or delivery. The scooter hade some problems later on but service/warranty was no problem at all.
May 1, 2023
Unprompted review
Really good service and fast delivery
Really good service and fast delivery. We have ordered before and always very pleased with the products.
April 28, 2023
Unprompted review
Defective Scooter and Silent Customer Service - Beware!
I bought an electric scooter here. It doesn't work, no matter what I try. I asked the company for help but got no answer. I can't recommend this scooter or company because of this. Please be careful if you're thinking about buying here. I hope they fix these problems soon.
May 9, 2023
Unprompted review
Reply from E-Wheels Sverige
Hello,
We apologize for the inconvenience you've experienced with the electric scooter you purchased from us. It's disheartening to hear that the scooter is not working and that you haven't received any assistance from our company.
We take your feedback seriously, and we're committed to resolving this issue promptly. Please reach out to us directly at so that we can investigate the problem and provide you with the necessary support.
We understand your frustration and we sincerely apologize for any inconvenience this has caused. We value your trust and we're actively working to address and rectify these issues to ensure a better experience for our customers.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
E-WHEELS 😊️
Everything was fine with customer…
Everything was fine with customer support and the product untill I wanted to send the E7 scooter back to upgrade to a E8 and they stopped answering.
They told me to send pictures as I did and had no reply since 10 May.
Sent a follow up message the 12 May. Also no reply.
Will update this review depending on whenever not they reply and help me or not.
May 16, 2023
Unprompted review
Nice quality and good customer service
Very good customer service! Fast respond and personal (not canned) answers. Have physical stores which can be handy in case something is wrong with the scooter. The scooters are of good quality. Good value for money.
May 16, 2023
Unprompted review
Had an issue regarding my E-wheels e2…
Had an issue regarding my E-wheels e2 and contacted the company by using their contact form on the website. They quickly contacted me for more details and after a few days they asked me to send the kickbike back to them as they couldn’t resolve the problem from distance. I have now waited for 3 weeks and haven’t heard anything…
But I was informed that service could take 2-5 weeks
March 3, 2023
Unprompted review
Alexander är king
May 9, 2023
Great quality
Great quality. I dont remember if it took 2 or 3 days to get the scooter. In runs smooth! I can recommend it.
April 26, 2023
Unprompted review
I ordered an el scooter a month before…
I ordered an el scooter a month before but still waiting. Very poor service
May 3, 2023
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