The experience was okay, but there were unexpected issues. I received a call from customs saying I needed an EORI number, but when I checked with HMRC they confirmed I didn’t. On top of that, there... See more
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Review summary
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Based on these reviews
Ordered a couple of computer components - happy with the product and communication. Hadn't realised that the items would take a couple of weeks to come through - took around 5 days longer than origina... See more
Company replied
I ordered a Kärcher SE2 Spot Cleaner from ewooow and overall had a positive experience. The order processing took a few days, but the item was eventually shipped with GLS and delivered to Finla... See more
Company replied
It was easy to order and good payment options. What brings the rating down a bit is the long delivery time, but there was clear information about where the goods were and it was well packaged when I r... See more
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Company details
Written by the company
Sul mercato da oltre 25 anni, ewooow è un centro commerciale online con oltre 300.000 prodotti di 3.500 brand fra i più importanti al mondo. Il nostro centro logistico centralizzato di 20.000 mq, da cui partono le spedizioni in tutta Europa, è al top a livello di tecnologia. Il nostro servizio clienti è facilmente raggiungibile tramite call center, Whatsapp ed email e saremo ben felici di assistere il cliente, in tempo reale prima, durante e dopo il suo acquisto.
Contact info
Milano, Italy
- 0282954202
- info@ewooow.it
- ewooow.com
3.8
Great
1K reviews
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good shop
Good shop, reasonable time of delivery, good price for ssd
January 15, 2026
Unprompted review
Reply from ewooow.com
Hi Pavels,
Thank you so much for your review! We’re glad to hear you’re happy with the price, delivery, and your SSD purchase.
Best regards
Ewooow team
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Misleading pricing
Misleading pricing – very poor experience
After completing my purchase, I was contacted and told I needed to pay an additional £340 for “special packaging or excessive weight”.
If this charge was legitimate, it should have been clearly disclosed at checkout, not introduced after the order was placed. Discovering such a significant extra cost only after committing to the purchase feels misleading and unfair.
This experience has completely destroyed my trust in this company. I will never buy from them again and will also be reporting this matter to Trading Standards so these practices can be reviewed.
Very disappointing.
January 23, 2026
Unprompted review
Reply from ewooow.com
Dear Shachar,
We are sorry to hear that your experience did not meet your expectations; however, we would like to clarify that there was no intention to provide misleading information.
For products with excessive weight or non-standard dimensions, specialized couriers calculate additional logistics fees only at the moment the order is transmitted to the shipping system. Following our policy of full transparency, we sent you a notification regarding this cost immediately within the order confirmation email, at the exact same moment your purchase was made.
In that communication, you were given full flexibility to:
Accept the fee to ensure safe delivery with equipment suitable for the product's weight.
Cancel the order and receive an immediate full refund. We provide this option specifically to ensure customers do not feel committed to expenses they do not wish to incur.
Our priority is to ensure that such heavy and bulky items are transported safely from our warehouses to your destination, preventing any structural damage. We remain at your disposal for any further clarification.
Best regards,
The Ewooow Team
I ordered LG 65' already more than 10…
I ordered LG 65' already more than 10 days ago no answer no delivery
January 23, 2026
Unprompted review
Reply from ewooow.com
Dear Aigars,
We are sorry for the concern. We would like to inform you that your order was shipped several days ago and is currently on its way.
We appreciate your patience and understanding, and we are confident that your LG 65" will arrive shortly.
Kind regards,
Customer Service
Ewooow
Ordered Ryobi vacuum cleaner
Ordered Ryobi vacuum cleaner. Was cheapest place and everything went great.
January 23, 2026
Unprompted review
Reply from ewooow.com
Dear Mika,
Thank you for your feedback! We are delighted to hear that your experience ordering the Ryobi vacuum cleaner went smoothly and that you found our prices competitive.
We look forward to serving you again in the future.
Kind regards,
Customer Service
Ewooow
Reply from ewooow.com
Dear Fredrik,
Thank you for your feedback! We’re glad to hear that you were satisfied with the price and our quick response.
We look forward to assisting you again in the future.
Kind regards,
Customer Service
Ewooow
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The only company that had availability…
The only company that had availability at a very reasonable.price of DDR5 desktop memory; not hyper-inflated like ewoow's competitors. Refreshing and very pleased with my experience.
January 22, 2026
Unprompted review
Reply from ewooow.com
Dear Simon,
Thank you for your feedback! We’re thrilled that you were happy with the price and availability of our DDR5 desktop memory. We look forward to serving you again!
Kind regards,
Customer Service
Ewooow
I ordered a Kärcher SE2 Spot Cleaner…
I ordered a Kärcher SE2 Spot Cleaner from ewooow and overall had a positive experience.
The order processing took a few days, but the item was eventually shipped with GLS and delivered to Finland via Matkahuolto without any issues. Tracking information was provided and worked correctly. The package arrived safely, well packed, and the product was exactly as described.
Customer service replied to my inquiry and the delivery was completed successfully. The price was competitive and payment with Klarna was convenient.
I would recommend ewooow, especially if you are not in a rush and carefully follow the tracking updates.
January 12, 2026
Unprompted review
Reply from ewooow.com
ear Anastasiia,
Thank you very much for sharing your positive experience with ewooow. We are delighted to hear that your Kärcher SE2 Spot Cleaner order arrived in good condition, that the tracking was helpful, and that our customer service met your expectations.
Your kind words encourage us to continue providing attentive and reliable service to all our international customers.
Thank you again for your trust and for recommending us!
Kind regards,
Customer Service
Ewooow
Oh you can't give 0 stars
Oh you can't give 0 stars, pity.
I made an order on 10th Dec 2025, it is 21st Jan 2026 and there has been no update whatsoever on it since the order was placed, Reply says I was informed of stock issue, yes but that made no difference to the status of my order, it was still in pending state from when it was ordered. no tracking info provided, only some seriously dodgy link which wanted me to install a paid for app to see the tracking info, i mean what the hell.
Funnily enough they were able to take my money for the order, that part went ok.
Now in trying to get an update I get AI bots telling me they have no update and there is nothing I can do about it, can't cancel it, there is no update, have a good day.
Worst online shopping experience I have ever had.
January 21, 2026
Unprompted review
Reply from ewooow.com
Dear Edmund & Eline,
We apologise for the inconvenience caused. However, contrary to what was stated, you were informed of the temporary unavailability of the product, which caused a slight delay in shipment.
As per your request, we have blocked the shipment and the item is being returned to our facilities.
We apologise for the inconvenience and thank you for your understanding.
Kind regards,
Customer Service
Ewooow
Delivered as promised within the dates…
Delivered as promised within the dates given
January 21, 2026
Unprompted review
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Use as you're own risk uk customer extra delivery fee will be added
Do not use this store if you're a UK customer extra delivery fees will be added after yo pay original delivery fee.
I used ewooow.com to buy a watch it took 10 days to come (no big problem its an Italian company)
My perches was £158 upon perches i was told a delivery fee of £15 at no point was it pointed out there will be extra to pay not anywhere through my checkout process did i see extra fee may be added.
As my purchase was about to arrive i was to told by UPS an extra payment of £46 is expected.
I contacted ewooow for a explanation i was swiftly to its basically my problem now as im a UK costumer i have to pay the duty on the delivery even thow i wasn't told on perches . Its not mentioned on my perches orders or any emails i received
The package wight is 0.5kg so be careful UK any larg orders may get very expensive .
I went back on ewooow.com and went through another order to see if i missed the added fees i coldent find them ( or its hidden)
Be carefully UK i fear ewooow.com know what they are doing to the uk customer due to their discounts . Get u to make a purchase then leve you with the mess as the other end
DONOT USE AS A UK CUSTOMER you wii get the same problem
Also if yo dont pay the extra fee it will be sent back at a cost to yourself with only a partial refund offered so be sure not to order something that may have to go back u will be out of pocket Uk
January 10, 2026
Unprompted review
Reply from ewooow.com
Dear Customer,
We are sorry for the inconvenience you experienced, but we would like to clarify that these are not additional delivery costs on our part. The extra charges you mention are customs fees imposed by your country on shipments coming from Europe, as you yourself acknowledge, knowing that our company is based in Italy.
Furthermore, on our website, under the price of each product, it is clearly stated:
"Shipments outside the EU: customs fees excluded, to be paid on delivery"
This clearly indicates that any customs duties or taxes are the responsibility of the customer and are not under our control.
We apologize for the inconvenience, but unfortunately these fees cannot be handled by our company.
Kind regards,
Customer Service Ewooow
Poor problem solving
I ordered a blender and received a faulty item. When I contacted customer service to request a replacement or refund, I was told to contact another party because the product is supposedly covered under a European warranty. I have never encountered this kind of response from a retailer when an item is not fit for use. I would not recommend this online shop, as it only results in wasted time and money.
January 20, 2026
Unprompted review
just as I had expected
just as I had expected, great quality and timely delivery. get yourself one. its value for money.
January 19, 2026
Unprompted review
Reply from ewooow.com
Dear Obed,
Thank you for your kind feedback! We are delighted to hear that the product met your expectations and that you were satisfied with the delivery.
We appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Customer Service
Ewooow
……interesting story
……interesting story: the product was at a VERY good price! And given the pre-Christmas hype, there was some doubt about the realness of this offer! (There were also some articles on Reddit, to put it mildly, not complimentary 😉) But in the end… I bought it! The product arrived on time (not fast, but on time), brand new! So everything is great!!!dese
December 12, 2025
Unprompted review
Reply from ewooow.com
Dear Aleks,
Thank you for sharing your experience! We are delighted to hear that you were satisfied with the product and that it arrived on time and in perfect condition.
We appreciate your trust in us and look forward to serving you again in the future.
Kind regards,
Customer Service
Ewooow
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Nice service and good products
Nice service and good products, quick delivery 👍🏽
January 16, 2026
Unprompted review
Reply from ewooow.com
Hi Robel,
Thank you for your feedback! We’re glad to hear you enjoyed our service, products, and fast delivery.
Best regards,
The Ewooow Team
After the purchased item wasn't available, ewooow stopped responding and didn't refund the funds. My bank needed to force the refund.
The item purchased was not possible to deliver so they offered me a few alternative options. I chose a refund (one of the options), but the company never responded to this request. I needed my bank to force the cash refund.
December 1, 2025
Unprompted review
Reply from ewooow.com
Dear Customer,
We apologise for the inconvenience caused.
We would like to point out that, in the event of an item being unavailable, our team always contacts customers to offer possible alternatives, including a refund. In this case, as indicated, the refund request has been accepted and processed correctly, but the actual refund depends on the processing times of the bank or payment method used.
We apologise for any misunderstanding and appreciate your patience while we process your request.
Kind regards,
Customer Service
Ewooow
Fast delivery
Fast delivery
Easy approvable. Good quality products. Will order again
January 14, 2026
Unprompted review
Reply from ewooow.com
Hi Mrs. Beckers,
Thank you for your wonderful feedback! We’re thrilled to hear that you found our delivery fast, the products of good quality, and the process easy.
We look forward to your next order!
Best regards,
The Ewooow Team
Reply from ewooow.com
Hi Sverker,
Thank you for your feedback! We’re glad to hear that everything is working out very well.
Best regards,
The Ewooow Team
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Avoid at all cost
Like recent reviews I ordered and paid for a LG TV only to be told that there would be an additional £199 charge due to weight and packaging despite my paying a delivery charge. Initially they said if I paid it, they would send me a credit note that I could redeem on their site. When I refused, they cancelled my order. As of this morning, you could still order this item at the price I paid. Seems a bit suspicious to me and would advise avoiding this site in future.
January 9, 2026
Unprompted review
Reply from ewooow.com
Dear Francis,
Thank you for your feedback. We would like to clarify the facts regarding your order for full transparency.
The additional safety packaging fee is not a standard shipping charge; it is a vital safety measure that is immediately communicated via email upon order confirmation.
This extra protection is strictly necessary because the product is shipped from our warehouses in Spain to the UK. For such a long international journey, standard packaging is insufficient for large, fragile TVs. To ensure the panel remains intact and avoids structural damage—which may only manifest over time—we must use a reinforced, dedicated pallet system.
We offered to convert this fee into a store credit as a gesture of goodwill. Since you declined these essential safety measures for international transport, we followed our policy by immediately cancelling the order and issuing a full refund, ensuring you were not financially penalized.
While our stock and pricing fluctuate daily based on supplier updates, the high safety standards required for international shipping of fragile goods remain a constant priority for us.
Best regards,
The Ewooow Team
Unfair order cancellation, price hikes & payment blocking
I placed an order for an LG 77C54LA OLED TV and paid a deposit using a valid promotional voucher. An invoice was issued confirming the agreed price.
Shortly after, I was informed that the product was out of stock and the order was cancelled by the retailer. While the deposit is being refunded, the voucher was marked as used and not reinstated.
What is particularly concerning is that the same product was then relisted multiple times at increasing prices, and when I attempted to place a new order, the webshop actively denied my payment, despite using valid payment methods.
As a result of this experience, I have had to initiate formal complaints and pursue the matter through official consumer protection channels. I intend to follow this process through to resolution.
Cancelling a valid order due to stock issues, increasing the price afterwards, withholding a promotional voucher, and blocking payment attempts is extremely disappointing and has caused unnecessary stress. I have all proof for all my claims!
Based on my experience, I would strongly advise others to be cautious when ordering from this webshop.
January 7, 2026
Unprompted review
Scam and upcharge
They upcharge you 100eur for shipping after you’ve completed your purchase.
Paid 640eur for the 55” TV and 14eur for shipping.
After the purchase you get an email about the shipping and that you need to pay for ”specialized protective packaging” for 100euro!!
Everyone knows that TVs are shipped with the packaging that comes from the manufacturer, not that it matters since it’s the sellers responsibility.
This is just a scam to try and upcharge the consumer by holding your money hostage.
January 5, 2026
Unprompted review
Reply from ewooow.com
Dear Customer,
Thank you for sharing your feedback. We understand your frustration regarding the additional costs, but we would like to clarify why this request was made.
The 55” TV you ordered is an extremely delicate electronic device. Since the shipment travels from our warehouse in Spain to your residence in Sweden, standard factory packaging is often insufficient for such a long international journey. We implement "specialized protective packaging" to prevent structural micro-damages that may not be visible on the outside but could compromise the screen's functionality—an issue that would ultimately be a major inconvenience for you.
This precautionary measure was communicated to you immediately within the order confirmation email to ensure full transparency from the very beginning. Our goal is to ensure your product arrives in perfect working condition, not to create unexpected hurdles.
We have no intention of holding your funds. If you do not wish to proceed with the specialized packaging, simply let us know and we will issue an immediate full refund.
We remain at your disposal should you choose to proceed or if you prefer to cancel the order.
Best regards,
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