Excellent Roofing far from excellent
Roofing job good but super messy with no clean up and got a flat from one of the nails.
Eaves and fascia was just as messy and fascia cuts were rough and eaves were dented in a few places. They had to be replaced.
They used 168 Home Renovations as his sub trade and even though they work together, the workmanship was definitely not what Neil spoke and praised about.
When I called him back a few times to show him the mess and some of the poor work, he actually asked me if the guys where in a rush.
The vinyl siding was done well even though there was a mishap but it was fixed and repaired. However, again, the mess they left behind and the lack of clean up was just atrocious. The vinyl sidings, I had to opt for a secondary color choice as Neil stated that he is having problems with the supplier. I wasn’t 100% happy about not receiving my original color of choice.
Several days later on a Friday, before Thanksgiving, a 2 man crew came back from 168 Renovations to install the side garage door. This was where things just went from bad to beyond worse. They literally had no ladders and asked if they could borrow 2 of mine. (One was used to fix a vinyl siding mishap). What contractors have no ladders to go to a work site?? And when I asked if they needed a level, as I had several, to make sure the door jamb is level, they told me no, as it was already level. And of course, it was not and now it is about 2 degrees with a slight gap seen.
They sprayed foamed what was required as well as leaving spray foam on my door and ladder and gate handle. Also, there were 2 minor but quite visible scratches seen on the door as well. One of the workers also scratched my vinyl fence post with my ladder when he carried it on his shoulder. His co-worker even gasped at that.
And to top it off, they couldn’t even put the casing on because they didn’t have a brad nailer with them. No ladders and no brad nailer. Really? So I asked if they are going to go get it and come back and they said no and did not give me a time frame to return. And before I could asked, one of them stated that Monday is a holiday (Thanksgiving) and they would not come out. A whole week went by. There were a few rainy days where my door with no casing was exposed. I finally contacted an independent contractor and installed the casing ourselves.
On the initial written estimates, the cladding was $700 and the final payment receipt description was $1700. This was the one that set me over the top. I questioned it and Neil indicated he discounted a few areas to work with me for the other projects. He then said I canceled the garage and the rear patio door and it subsequently affected a few areas. So basically, you’re stealing from Peter to pay Paul. How does that make it alright?
He indicated that he provided me with free gutter guard and did not charge me for that. However, he stated with the amount of work that was to be done and the final total, he would gift that to me in appreciation and to offset the $1000 difference is not an excuse to use for that.
Excellent Roofing can spin this anyway they see fit but at the end of the day, my experiences, the physical reality of the job and the mess and the extreme price discrepancies on the paperwork are real, suspect and questionable.
When researching this company, in June, I noticed they had a rating of less than 3 stars with more than a handful of reviews. At the time of posting, they now have a 5 star rating with only 11 reviews. I am not sure if they got a 3rd party company to remove the negative experiences and reviews.