Great service and communications from the company. I am from Australia but it does not take long for the charms to arrive. Proper postage, always accompany with some meaningful freebies (love the gif... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought this after careful research and I wanted something to remind myself how very fortunate I am to have traveled to so many beautiful countries. This product included a bracelet, necklace, jewelr... See more
Company replied
I had seen these tiny flags advertised just after coming home from a fabulous European vacation, and I couldn't resist giving them a try. My order arrived yesterday and I am thrilled! All 10 flags a... See more
Company replied
I absolutely love my custom flag bracelet from Exchange Life! The miniature flag charms are beautifully crafted, colorful, and surprisingly detailed despite their tiny size. Each flag represents a c... See more
Company replied
Company details
- #54 of 153 best companies in Jewelry Store
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as I’d just clicked on an ad I’d seen on Facebook. However I shouldn’t have been concerned. They were very professional and I will certainly be ordering more in the future.
July 3, 2026
Unprompted review
Reply from Exchange Life
Hi Alison,
We're delighted that our team was able to quickly sort out your duplicate order and make the process easy for you. We know ordering from a company you've just discovered online can sometimes feel uncertain, so it means a lot to hear that we earned your trust.
We're grateful for your confidence in us, and we can't wait to help you add many more travel memories to your collection in the future.
Fabulous customer happiness specialist
Fabulous customer happiness specialist! Love my bracelet & charms!
July 1, 2026
Unprompted review
Reply from Exchange Life
Hi Kathleen,
We're delighted to hear that you love your bracelet and charms, and we're especially pleased that our team made such a positive impression.
We truly care about every customer, so feedback like yours means the world to us. Thank you for your support, and we hope to help you add many more memories to your collection.
I purchased a keychain for myself and…
I purchased a keychain for myself and my friend with a couple of flag charms of countries we visited. The package arrived and we are really happy about what we get. They all have a great quality. We plan for our next trip and also new charms 😅
Highly recommended, don’t hesitate to buy.
May 1, 2026
Unprompted review
Reply from Exchange Life
Hi Sanam,
We're so happy to hear that both you and your friend are enjoying your keychains and flag charms. What a lovely way to remember the places you've explored together, and we love that you're already planning your next adventure and the next additions to your collections.
Your recommendation means so much to us. Thank you for your support, and we can't wait to be part of many more travel memories.
The customer service was excellent in…
The customer service was excellent in responding to an issue I had and corrected it immediately.
July 2, 2026
Unprompted review
Reply from Exchange Life
Hi Mary,
We're delighted to hear that our team was able to resolve your issue quickly and get everything sorted right away. Providing fast, friendly support is something we genuinely care about, so it's wonderful to know that it stood out during your experience.
We hope to be part of many more of your travel memories in the future.
Amazing customer service
Amazing customer service, updates and follow ups.
July 2, 2026
Unprompted review
Reply from Exchange Life
Hi JoAnn,
We're so pleased to hear that you appreciated our customer service, regular updates, and follow-ups. Keeping our customers informed every step of the way is something we genuinely care about.
Your support means the world to us. We look forward to helping you celebrate many more adventures in the future
Easy to order and products came as…
Easy to order and products came as described.
June 30, 2026
Unprompted review
Reply from Exchange Life
Hi Sher,
We're delighted to hear that ordering was easy and that everything arrived exactly as described. Providing a smooth experience from start to finish is always our goal.
Thank you for supporting our small business. We hope your collection brings back wonderful memories and continues to grow with future adventures.
Beautiful necklace to hold onto the memories
The quality of the necklace and bracelet I ordered, both stainless steel, is perfect. I had them engraved on the back and put hearts on the cities I wanted to highlight, and they were beautifully engraved. The keychain is also cute and well-made. I will say my package was severely delayed, but the customer support was incredible and immediately tracked down my package and had it delivered within the week. 100% recommend this brand to help your loved ones feel more connected to their home countries or to remember your travels!
June 22, 2026
Unprompted review
Reply from Exchange Life
Hi Italia,
We're delighted to hear that you love the quality of your engraved necklace, bracelet, and keychain. Personalizing them with special cities and hearts makes them even more meaningful, and we're so happy they turned out exactly as you hoped.
We're sorry your package experienced a delay, but we're glad our team was able to quickly investigate and get everything delivered. Knowing you'd recommend Exchange Life to help people stay connected to their home countries and travel memories means so much to us.
Your support truly keeps us going. Thank you, and we can't wait to help you celebrate many more memories in the future.
Great little charms from exchange life
Great little charms from exchange life
Good memories to keep
July 2, 2026
Unprompted review
Reply from Exchange Life
Hi Kevin,
We're so pleased to hear that you're enjoying your charms and that they've become a meaningful way to remember your travels. That's exactly what Exchange Life was created for.
Your support means so much to us. We hope your collection continues to grow with every new adventure.
My charms are so cute!
My charms arrived fairly quickly! AND they were lovely! I chose the key fob and the flags are a beautiful reminder of my cruise ports. They are well made and the colors are on point!
July 1, 2026
Unprompted review
Reply from Exchange Life
Hi Deb,
We're delighted that your key fob and flag charms arrived quickly and that you're enjoying them as a reminder of your cruise adventures. It's wonderful to hear that you love the quality and vibrant colors, too.
We hope your collection continues to grow with many more unforgettable destinations.
3 month delivery then got it wrong so…
3 month delivery then got it wrong so had to wait another few weeks but the product if fantastic 😍
June 25, 2026
Unprompted review
Reply from Exchange Life
Hi Dorothy,
We're truly sorry that your order took much longer than expected and that we also made an error, which caused an additional delay. We completely understand how frustrating that must have been.
We're grateful that, despite the experience, you love the final product. We'd love the opportunity to make things right, so please feel free to reach out to us directly.
Reply from Exchange Life
Hi Nooraini,
We're delighted to hear that you're happy with the quality of your collection. We put a lot of care into creating keepsakes that travelers can treasure for years to come.
Your support means so much to us. We hope to help you add many more travel memories to your collection in the future.
Reply from Exchange Life
Hi Nadine,
We're so pleased to hear that our team was able to respond quickly and provide the information you needed. We always aim to make every interaction as simple and helpful as possible.
We hope to be part of many of your future travel memories.
Jerald was able to solve my issue…
Jerald was able to solve my issue immediately with a new code. I’m very happy to have been provided a solve in just a few hours as it was a little disappointing to not have originally planned to make a second order, be enticed by what seemed like a great offer, and then run into an issue with said offer. It felt like I should have not looked at any other communications after my 1st order as it completed my initial need. But now that my issue is fixed, I’m willing to still consider another purchase in the future, where I wouldn’t have if it didn’t work out. So thank you for restoring my faith in this company Jerald and making sure Tristan’s offer that he emailed me stayed true!
July 1, 2026
Unprompted review
Reply from Exchange Life
Hi Allisha,
Thank you for taking the time to share such a thoughtful review. We're sorry that you initially experienced an issue with the offer, but we're delighted that we were able to resolve everything quickly for you.
It means a lot to hear that we were able to restore your confidence in Exchange Life. We always want to make things right and ensure our customers receive the experience they deserve. Thank you for your trust and support. We look forward to helping you build even more travel memories in the future.
Response time to inquiry was spot on
Response time to inquiry was spot on. Thank you for the prompt response. Can’t wait for my order to arrive
July 1, 2026
Unprompted review
Reply from Exchange Life
Hi Yolanda,
We're delighted to hear that our team responded so quickly to your inquiry. We know how exciting it is to wait for a new collection, and we're thrilled that we could help along the way.
Thank you for your support. We can't wait for your order to arrive, and we hope you absolutely love it.
They are all extremely nice and caring…
They are all extremely nice and caring about their customers and make sure every order is made perfectly. The quality of the products are amazing and very high quality.
June 30, 2026
Unprompted review
Reply from Exchange Life
Hi Mia,
Your kind words truly mean the world to us. We genuinely care about every customer and every order, so it's wonderful to hear that this came through in your experience.
We're also delighted that you're happy with the quality of your collection. Thank you for your support, and we hope to help you celebrate many more adventures in the future.
Reply from Exchange Life
Hi John
We're delighted to hear that you found our service quick and efficient. Providing fast, friendly support alongside meaningful travel keepsakes is something we always strive for.
We hope to help you create many more travel memories in the future.
Exceptional
The quality is exceptional. The customer service is refreshingly wonderful.
June 27, 2026
Unprompted review
Reply from Exchange Life
Hi Dawn,
We're delighted to hear that you found both our products and customer service exceptional. We put a great deal of care into creating meaningful keepsakes and making sure every customer feels genuinely looked after.
Your kind words mean so much to us. Thank you for your support, and we hope to be part of many more of your travel memories in the future.
Love the bag chain and the charms
Love the bag chain and the charms. Super easy to attach them to the chain and very cute.
June 30, 2026
Unprompted review
Reply from Exchange Life
Hi Tsering,
We're so happy to hear that you're enjoying your bag chain and charms. We designed them to be easy to use while creating a stylish way to carry your travel memories wherever you go.
We can't wait to help you add even more destinations to your collection in the future.
These flag charms are a great way to…
These flag charms are a great way to commemorate your travels. I started with the countries I have visited and will soon look into purchasing the ones for the states I've been to. The quality is excellent and the customer care is top notch.
June 27, 2026
Unprompted review
Reply from Exchange Life
Hi Paul,
We're delighted that you've started your collection with the countries you've visited and are already thinking about adding the state charms too. We love helping travelers build collections that continue to grow with every adventure.
It's also wonderful to hear that you were happy with both the quality of the charms and the customer care you received. Your support truly means the world to us.
I love these
I love these. What a great way to remember all the places visited. I have bought one for myself and one for my nephew. I have also bought one for each of my son and new daughter in law to start building their travels as a married couple. They are very good quality and beautifully designed, highly recommend.
June 30, 2026
Unprompted review
Reply from Exchange Life
Hi Caroline,
We absolutely love that you've chosen Exchange Life not only for yourself but also for your nephew and for your son and daughter-in-law as they begin their journey together. What a meaningful way to celebrate both past adventures and the many new memories still to come.
We hope all of your collections continue to grow with many wonderful adventures over the years.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.