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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the customer service, mentioning issues like unresponsiveness, difficulty reaching the same agent for ongoing problems, and a perceived lack of human assistance. A few other people also felt that the service had limitations, such as certain parts not being dynamic or the need to manually redesign signatures when migrating.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional support and professionalism.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent support and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and setup of the service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support from the Exclaimer team has been amazing, 10 stars outta 10! Jasmine was very kind and helpful, especially during our 1 on 1 session where she pointed out some very useful tips and best p... See more

Company replied

Rated 5 out of 5 stars

Stephen James went above and beyond. When my company restructured and we needed to quickly adjust our renewal contract, Stephen was extremely helpful. He was able to give us some time to make some q... See more

Company replied

Rated 5 out of 5 stars

I wanted to share how impressed I was with the service I received from Jasmine at Exclaimer. She truly knew her stuff and answered every one of my questions thoroughly. What I appreciated most was t... See more

Company replied

Rated 5 out of 5 stars

Setup made a lot easier by Support Engineer - Graeme Smith. I've never set anything like this up but knew of the technology, I was getting stuck in designing my signature and although it wasn't Gra... See more

Company replied


Company details

  1. Software Vendor
  2. Cloud Computing Service
  3. Software Company

Written by the company

Exclaimer is the leading provider of email signature management solutions for Microsoft and Google email services. Its scalable cloud-based platform enables organizations to centrally manage and automate email signatures, ensuring regulatory compliance, operational efficiency, and brand consistency. Built for IT teams, Exclaimer simplifies administration by eliminating manual updates, reducing security risks, and maintaining full control over corporate email communications. Exclaimer delivers 20 billion email signatures from 9 million email account across 70,000 organizations annually. Its diverse customer base includes Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. For more information on Exclaimer, please visit www.exclaimer.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Conner Seifers

Conner Seifers demonstrated considerable technical knowledge of the tool and was able to help me excellently.

January 14, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks for the five stars! We'll pass this feedback along to Conner and thank you for leaving a review.

- Chloe @ Exclaimer Support

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Rated 5 out of 5 stars

I have personally been using Exclaimer…

I have personally been using Exclaimer since 2015. Setup stages have got simpler and simpler to a point where you do not need IT knowledge. We love using Exclaimer!

January 14, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much for the great review! It's always great to hear such great feedback from our long term customers.

- Chloe @ Exclaimer Support

Rated 1 out of 5 stars

If i could give a review with -300 i…

If i could give a review with -300 i would. The product doesn't work well. When you try to cancel the product. The team doesn't even respond to your messages, chats, etc. I have been on a ticket with Microsoft to try to get a hold of them with no luck for 4 month. Imagine a normal person. This is by far the worst company i have ever seen. Not sure how they are 4+ star here. Do a better job trust pilot.

October 1, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Hi Nilly! We are really sorry to hear you had such a negative experience - this is really not the standard we normally deliver. We have sent a request for more information (case number, company name etc.) please let us know more and we can investigate and make this right.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Responsive Renewals Team…

The responsiveness of the renewals team was great. In particular Rebecca Roberts was able to customise our account to achieve the results we require to provide a better customer experience.

January 12, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much Marie! We'll pass this feedback on to Becca.

- Chloe @ Exclaimer Support

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Rated 5 out of 5 stars

Quick and friendly help

Hanna Stephen helped me very quickly. There was clear, customer-friendly communication about the case. Thank you

January 8, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks for the great review! We'll make sure this feedback gets back to Hanna.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Abdul Aziz Mohamed was the engineer…

Abdul Aziz Mohamed was the engineer that took responsibility for my issue. He quickly and clearly communicated the troubleshooting steps and was able to point me to a resolution in short order.

January 8, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks Mitch for the five stars! Great to hear your issue was solved so quickly by Abdul.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Great Service

Had a difficult query and Ed Carter was extremely helpful and resolved it quickly. Made me a very happy customer and happy with the product and service.

January 8, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks for the five stars! We're so happy to hear that our Ted was so helpful.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Connor Seifers has been fantastic

Connor Seifers has been fantastic to work with. As a Support Engineer at Exclaimer, he’s helped me resolve multiple issues quickly and thoroughly. He’s extremely responsive, knowledgeable, and consistently makes the process easy. Great support experience overall.

January 7, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks Corey for the five stars! It's so great to hear all the great feedback Connor has been getting. We hope you continue to have a great experience with us!

- Chloe @ Exclaimer Support

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Rated 5 out of 5 stars

Excellent Customer Support - Becca

Becca quickly answered my query around our subscription and efficiently put everything I needed into action. Everything sorted out within an hour or so of me having initiated contact.

January 7, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much Ed! Becca will be so happy to hear this. We really love the feedback.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Information

Provided me with all the information I needed.

January 6, 2026
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks Roger! We're glad you got the support you needed.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Stephen James went above and beyond

Stephen James went above and beyond. When my company restructured and we needed to quickly adjust our renewal contract, Stephen was extremely helpful. He was able to give us some time to make some quick adjustments in our system and save a great deal of money on unnecessary licenses. Thank you, Stephen!

December 29, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much Jason for the five star review! We're so happy to hear that Stephen was able to help you so efficiently and we will definitely make sure this gets back to him.

- Chloe @ Exclaimer Support

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Rated 5 out of 5 stars

Excellent Support from Harry Carter During Renewal Process.

We’ve been using Exclaimer for several years, and our recent renewal experience was extremely positive, thanks to the excellent support from Harry Carter.

Harry was highly responsive and consistently quick to reply, ensuring clear and timely communication throughout the process. He understood our requirements well and provided the right guidance at every stage, making the entire renewal smooth and stress-free.

What stood out most was his supportive and understanding approach. He ensured clarity around timelines, renewal steps, and service continuity, handling everything with professionalism and efficiency. His responses were always timely, well explained, and focused on resolving matters without unnecessary back-and-forth. The overall turnaround was fast, and expectations were clear at every step.

Overall, a very positive experience backed by reliable service and strong customer support.

December 24, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much for the great review! We really appreciate the amount of detail and effort you have put into this and will make sure we get this back to Harry - he will definitely appreciate it.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Simple yet effective!

Exclaimer is a great product which we have used for many years, takes the pain out of email siganture and marketing with a simple, seamless solution. Harry Carter was our renewal exec and done a fantastic easy job with our renewal. We had challenges as a business this year which Harry understood and managed to support us in a fantastic way. The response and timing were excellent!

December 22, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much for the five star review Edward! We love to hear that Harry was so helpful, we will definitely be sure to pass this along to him

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Alan did a wonderful job assisting me

Alan did a wonderful job assisting me, quick and effective sending me the full set of instructions regardless of my experience. Absolutely commendable.

December 19, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks for the five stars Francisco! It's great to hear Alan was able to come up with a swift and effective solution - we will make sure this get's back to him.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Excellent Exclaimer Support and Reliable Service!

We are very pleased with Exclaimer and especially with the level of support they provide. The support team is highly responsive, knowledgeable, and always willing to help, making the overall experience smooth and efficient. Any questions or issues are handled promptly and professionally, which gives us great confidence in the service. Overall, Exclaimer has met our expectations and we are very satisfied with both the product and the excellent customer support.

December 16, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much for the amazing review! It's great to hear all the details about your experience and really appreciate the effort to provide this feedback. We will make sure this gets shared across our support team.

- Chloe @ Exclaimer Support

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Rated 5 out of 5 stars

Jasmine (Jaz) is a Unicorn! Great Service Delivery

Jasmine (Jaz) has excellent interpersonal skills, which made the entire process seamless. She listened, suggested solutions, and met all our expectations. Great job!

December 16, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks for the five stars Folarin! Jaz has been smashing it lately and it is great to hear she helped you out so well.

- Chloe @ Exclaimer Support

Rated 5 out of 5 stars

Ease of communications

Exclaimer (Karina and Anthony) provide great service.
quick and easy to deal with !

December 16, 2025
Unprompted review
Exclaimer logo

Reply from Exclaimer

Thanks so much Kath! It's great to know you had such great service from our renewals team.

- Chloe @ Exclaimer Support

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