exclusivebeautyclub.com Reviews 17

I purchased a LELO Sona 2 Cruise from Exclusive Beauty Club and received a defective product. I followed the included instructions to charge and power on the device upon delivery, only to find that it did not function at all.

I contacted their support team the same day it arrived (purchased March 30th, delivered April 2nd) and received a clearly AI-generated response directing me to contact the manufacturer directly. As a retailer, that is not an acceptable resolution for a defective product sold just days prior.

To make matters worse, their 30-day return policy apparently does not apply to this product — something that was not disclosed at the time of purchase. I am extremely dissatisfied with Exclusive Beauty Club's customer service and would not recommend purchasing from them.

This company advertises products that they can't really ship. I ordered something that a label was created and then never accepted for six days. I had been charged for the order. The company blamed it on USPS and said it must have been lost or stolen. I had to contact my bank to get a refund. I noticed when I ordered that there was an option for insurance on the order and now I know what. SCAM

Reasonable customer service, good beauty products.

Great prices and shipping was super quick.
Customer service agent was very helpful and responsive as well. Will definitely be shopping here for all my skincare items. Highly recommend.

Best skincare shop, they have my favorite brands & they give great deals!

Amazing site, every brand that my mom loves! Saved Mothers Day!

Excellent customer service, great prices and super fast shipping. Very happy with my experience, I found everything I needed in one place!

Easily found what I needed. great prices and fast shipping.

Exclusive Beauty has ALL the products you need, can trust and are top quality, latest greatest. The online shopping experience is seamless and products are always received in a timely manner and packed well. Prices are competitive and I have reached out to their customer service and found them to be a trusted resource. I will continue to purchase all my skincare needs at exclusive beauty- big thanks!

Great online store for my skincare! I have made multiple purchases with no issues. Fast shipping and great communication by the staff. The customer service rep, Lorena is very helpful and assisted me with my concern the same day. 5 stars! Highly recommend!

Amazing Store, to purchase all my skincare and health products. Very friendly and helpful staff. Super fast shipping, and great deals. Highly recommend.

Beware of company. I ordered a product and never received it. Their policy provides for no refund if they say they shipped it even though the customer never receives it. Buy at your own risk.

I bought a device for my wife beginning of December that I want to return.
I emailed on December 17th to ask how to return : no response.

I have sent a second email on December 21st, still no response.

They said they would provide a response through 48h.

Doesn’t seem they care so much for their customers. I don’t recommend.

Website is easy to navigate and I was able to find the product I needed quickly. Product has a nice smell to it, goes on smoothly and really cools your body…

Moisturizing, not greasy or sticky, very shiny, a little goes a long way. Will see with use if lips plump a lines disappear.

I chose "EltaMD UV Restore Broad-Spectrum SPF 40 Sample" as my free gift, but It was replaced with something else. a bit disappointed.

I ordered a couple of products from exclusivebeautyclub.com, they do not send invoices, I tried to contact about invoice a couple of times, but they newer shared. Probably they evade tax any involve any other fraudulent actives. Their activities should be examined by IRA,