Exclusive by Design Reviews 8

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Upholstery Shop
  2. Sofa Store

Information provided by various external sources

Welcome to Exclusive by Design and Reupholstery services delivered by Exclusive by Design UK


Contact info

4.0

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted with the reupholstery of our…

Delighted with the reupholstery of our beloved armchair. It was not a straightforward design but that didn’t not prove to be a problem for the team.
Our chair has returned and is even better than it was when it was new.
Great quality workmanship and looking forward to placing a new order for a sofa with them soon

February 28, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Dissapointing after sales

Collection, upholstery and delivery were fine. On delivery they discovered a mark in the material it then took 6 months and numerous calls to get them to come out and correct it. We were also certain we were advised the material was stain resistant but found out it wasn't. However the gentleman who finally came to recover the faulty material got rid of the stain and advised how to deal with any in the future

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with our chairs

Delighted with our chairs - reupholstered with new foam and strengthened frame. These 1950's chairs are going to stay in the family for a long time to come

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Suite reupholstering

Professional service, quick to come out to assess our furniture. No pressure regarding what we wanted, good advice given on looks and options. Offered a replacement suite during the 6 weeks it took to get the work done. Fast and efficient getting settees in/out of the house.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Justin and his team re-upholstered our two Ercol cottage sofas. We had a great choice of fabric and Justin was very patient as I struggled to make a decision! The cushions were returned as promised and we are delighted with them. Great value for money too. Highly recommended

April 7, 2023
Unprompted review
Exclusive by Design logo

Reply from Exclusive by Design

Hi thanks carol so nice you have left a review and was lovely to deal with you all our best justin Sam and the team at exclusive by design Uk.

Advertisement
Rated 5 out of 5 stars

Totally satisfied very helpful…

Totally satisfied very helpful company.Had 2 chairs upholstered and am VERY happy with workmanship.Recommend highly.

February 4, 2020
Unprompted review
Exclusive by Design logo

Reply from Exclusive by Design

Hi Martin many thanks for review glad you are pleased with our work.

Rated 5 out of 5 stars

Amazing job upholstering our sofas.

Amazing job upholstering our sofas.. cannot recommend highly enough. We also had a new sofa made to fit exactly in our bay window. Highly satisfied would of given more stars plus if could!!

February 3, 2020
Unprompted review
Exclusive by Design logo

Reply from Exclusive by Design

Hi thank you Rachel and family for those lovely words so pleased you are happy with our work. All the best from us all at Exclusive by design.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look