EXER Rent A Car Reviews 

Worst car rental experience ever, not only did they steal my money, I was left in the pouring rain looking for an alternative as friends and family waited. DO NOT BOOK UNDER ANY CIRCUMSTANCES.

Nonchalant, arrogant and rude when we eventually could pick up our car. By the way the rental central is not at the airport and a minibus comes for you after you ask 2 or 3 different people where you get picked up….very unclear instructions. My partner had paid for excess insurance and extra driver when she booked the car but we still need to pay it again. Then since she hadn’t her credit card with her and I did we asked if we could change the booking into my name but we couldn’t do that since it had passed a 48hr deadline and it would cost us additional money. We stood there with our 3 children and we needed a car so we paid the extra just so we could get to our hotel. We normally book from better known companies and yes they have their faults but this just seemed so unprofessional. Stay clear!

When making the reservation, I specifically selected a particular type of vehicle because it was a car my husband had always wanted to experience driving. While the vehicle category we received technically matched the booking, the actual car was a completely different brand and an approximately ten-year older model than what we reasonably expected based on the booking information.

Unfortunately, the problems did not end there. The agent responsible for handing over the vehicle was extremely rude and unprofessional. Initially, he refused to assist us, and when we informed him that the trunk/tailgate was not functioning properly, he showed no interest in addressing the issue.

We were also very disappointed by the lack of transparency regarding the payment conditions. The booking information indicated that Visa cards were accepted. However, upon arrival, we were informed that only Visa Credit cards were accepted for the deposit. This limitation was not clearly stated anywhere during the booking process. As a result, we were required to pay almost €400 upfront, with no possibility of receiving any portion of this amount back, even if the vehicle was returned in perfect condition.

We collected the vehicle late in the evening on 18 September and were travelling with two children. Our hotel was already booked several hundred kilometres away, leaving us with no realistic alternative but to accept the vehicle and the conditions presented to us.

What made the situation even more concerning was that we observed multiple other customers experiencing significant difficulties with the same agent. The atmosphere became so tense that the police were eventually called to assist with the situation.

Overall, this was a very unpleasant and stressful experience that could easily have been avoided through clear communication, transparent rental terms, accurate vehicle descriptions, and professional customer service.

Do NOT book with EXER!
I had a terrible experience with Exer at Thessaloniki Airport. My Norwegian Bank Visa credit card (which I an highly recommend) - used for deposits in over 10 countries - was rejected simply because it’s an online/direct bank.
To accept it as an "exception", they forced me to buy extra insurance for €175 to lower the deposit from €900 to €350. Arriving late at night with a hotel to reach, I had no choice. Exer never again.

Never again, I would call my experience even a fraud. Please read very carefully the confirmations. They mention to accept Visa, but put in brackets „no prepaid or debit“. I didn’t even know that my Visa is a Debit Card. The only Option they leave you in such a case is to reserve a deposit on the Debit Visa Card (1400 would have been the deposit and they just reserved less than that!!) and book an additional insurance for 360€ (which was 2x the fee for the Car). Complete fraud, based on the misinterpretation of the way how they write the accepted cards. NEVER AGAIN!

I booked 2 cars under my name via their Website, but when I wanted to pick up the cars , Exer Preveza refused to deliver the cars as I only could book one car under my name. They refused to upu in under the second driver. I arrived with 6 people and the rental car only had room for 5. Exer Preveza provided no help in resolving this situation. They also refused to refund my the money for the other car.

Appaling. I sent flight details to coordinate pick up time , which they ignored and said the pick up.time.they had was over run and sp had cancelled my car , the only other car they had was 250euro extra (even though it was the same class) they obviously use this scam all the time as the "other car "was on the forecourt with a full tank and ready to go .
As a company who are based at the airport why cant they use the flight number and arrival time to link with your pick up ? Oh yer so they can scam you out of 250 euro and all with a very grumpy and aggresive attitude

Two times in one week we got a unsafe car. This with a child of 3. Last car stopped driving and was broken and we had to pay for this. When you ask for the latest MOT inspection and the claim form you get no response. They are scammers!! Never rent a car from them

TAKE PICTURES! On return they skipped looking over the car, went straight to the back where there was an existing small scratch and dent. They claimed I had done it. Luckily I had photo evidence because they showed me photos of theirs without the damage. It was very clearly in my pick up photos and eventually they let it go. Wouldn't have left a review as hoped it was a genuine mistake, but exactly the same just happened to a friend!! Avoid, or take extremely clear photos and send them over straight away. Not a pleasant experience.

The handling of the damage claim was extremely frustrating. I was charged more than €3,200 for the alleged damage, while the documentation provided to justify the amount was inconsistent and the rental company was very reluctant to provide the requested documents. I strongly recommend being extremely careful with the damage and insurance terms before renting from EXER. Very poor transparency and a very stressful experience.

I arrived at the desk with my driving licence, passport and a physical Mastercard credit card in my own name, with plenty of available credit.

They refused the card for the deposit. The reason given was that my bank is a "neobank". I asked what that means and was told: a bank with no offices. My bank holds a full Dutch banking licence and the card is registered with Mastercard as a credit card with full authorization option. I have used it for a deposit at other rental companies in the same city and at this same airport.

The only way to get the car was to buy their local insurance package for around €300, on a rental that cost €142. They put you on the spot. It's paying or having no car. I declined and left without a vehicle. By then the pick-up time had passed, so on top of that the booking could no longer be cancelled. I paid in full and got nothing. They pointed me to the broker, who pointed me back to them.

Avoid like the plague.

Booking number: CJT-224313787

Have rented a car on 27-08 2026 at Exer in Chania airport arrived at the office 18.00 in building B office was closed and empty found the new office in a garage and their name on the postbox but this was also empty for people and nobody what to answer the phone waited 1 hour nobody show up.
I did write to EXER rent a car when I return home, and told them our experience in the airport.
There answer back was I didn't show up, and the office had to cancel my car - The support at EXER claim that Im lying - and they still telling me that they have an office in building B " that's a big lie"
DO NOT RENT A CAR BY EXER
Had to find another rental car company" Europcar " to rent a new car this was okay, but I had to use a lot off time
I had use ECONOMY CAR RENTALS.com to find best Company to rent a car, do not trust them if they can't trust the company they have some agreement whit then trust ECONOMY CAR RENTALS.com do not use!!!!!!!

DON’T BOOK WITH THEM!

My biggest issue with EXER is what happened when there was a problem with my card. They initially refused my Revolut Debit Mastercard as well as the credit cards in my NFC digital wallet. I was then told that if I paid an additional €320 for “full insurance,” the exact same Revolut Debit Mastercard could suddenly be accepted.

Before accepting this, I tried another solution: changing the main driver to the other passenger, my friend, who had a physical credit card. EXER told me this could be arranged through CHECK24. I called CHECK24, who were prepared to make the change subject to EXER’s approval – but the EXER employee then refused to approve it.

I felt completely cornered. I needed to leave Thessaloniki as soon as possible to get to my grandmother and couldn’t spend hours searching for another rental car. I reluctantly accepted their solution. Instead of the €91 I had originally paid for the entire rental, I had to pay an additional €320 at the desk.

To be fair, my initial mistake was arriving with a Revolut Debit Mastercard and having my credit cards only in my digital wallet. I had rented cars this way before without problems and assumed it would work, but the booking conditions did state that a physical credit card was required. I take responsibility for that.

What I find unacceptable is what happened afterwards. I later discovered that the €320 also included an Upgrade and Premium Road Assistance, which I do not recall being separately explained to me or consciously choosing.

The car itself was fine and the return went smoothly. However, after reading numerous other reviews describing strikingly similar experiences, I can’t help but feel scammed and question whether what happened to me was really an isolated incident or part of a recurring business practice.

I would never book with EXER again. Be extremely careful with any additional charges at pickup.

Ok. The airport pickup was half an hour late. The customer service was totally insincere "friendliness". Make sure you get photos of every minor scratch or scrape on the car. I didn't. And don't know how one got there. Indeed, it's something most car rentals would've ignored. I know. I've used them. They charged 237 euros for a scratch on the wheel rim. Really? That much? 75 of it was for an "administrative fee". It took the woman all of 5 minutes to fill in the paper work. So I had to pay the euros and they sent me a wad of paperwork to send to the insurance company. Where I was to send it, how I was to send it, was never explained. They just wanted to get rid of me asap so they could do their smiley stuff with the new people. I had extra coverage and tried to claim. Absolute nightmare. I was on the runaround for over 2 hours. This after they waved me away with "oh it's simple." It isn't. It wasn't. They sent no directions about what to do. I tried emailing them for help. My email got bounced back with "does not accept emails". They were totally useless. I would not in any way shape or form recommend renting from Exer. Be warned. Strongly.

Very disappointing experience with Exer Car Rentals.

I collected a Suzuki Swift on 26 August and discovered during the 1 hour 15 minute journey to my hotel that the air conditioning was not working. I was travelling with my two year old child in temperatures of over 30 degrees, so this was more than just a minor inconvenience.

I contacted Exer the following day and asked for a replacement vehicle to be brought to me, but was told this was not possible due to staffing levels. I therefore had to drive approximately 1.5 hours to their station on 29 August to return the vehicle. I then had to wait almost 40 minutes for the replacement to be prepared.

I was told I would receive an upgraded vehicle because of the inconvenience. I was given an Alfa Romeo Giulietta, which Exer considers to be a higher vehicle category than the Suzuki Swift. The replacement itself was fine, but it did not change the fact that I had already spent a significant amount of my holiday dealing with the faulty vehicle.

I subsequently asked for a refund for the two days I had the Suzuki without functioning air conditioning. I was not asking for compensation for the inconvenience or the additional time spent travelling. I simply asked for the cost of those two days to be refunded.

Exer refused.

I went back and forth with their customer service team and explained the circumstances, including travelling with a two year old in temperatures above 30 degrees. Their final response was that the vehicle remained "operational" and therefore they would not provide any refund.

I find this extremely disappointing. A rental vehicle may technically still drive, but that does not mean a customer should have to pay the full rental price for a vehicle with a significant fault, particularly in these conditions.

The issue was eventually resolved with a replacement vehicle, but the way the situation was handled and the refusal to offer even a refund for the two affected days has left me very disappointed.

I would not use Exer again.

September 2026 I walked in with a real physical Mastercard in my name. The clerk didn’t run it. Called it a neobank card and said the only way I was leaving with a car was their extra insurance. Happy to haggle the price. I wasn’t. It isn’t a neobank. I disputed the deposit. The third party I booked with backed me and the refund is coming.They don’t pull this on every customer. They can’t. That’s the whole game: most people get through, you might too, and you’re still rolling dice at a desk that makes the cheap online rate back with time pressure and extras. Same story later with “damage” that looks a lot like the last renter already paid for.Book through someone with a spine, not direct. Don’t treat their scratch sheet as gospel. If you still want to play the odds, bring a proper credit card, shoot the car to death with photos and a strong light if it’s night, and even then prepare for the worst. I wouldn’t give Exer at SKG another shot.

In one word: avoid.

The ferry restriction was not clearly displayed during the booking process and was not in my voucher. It was buried in Exer’s Terms & Conditions, where it stated that ferry travel required approval “when you pick the car up” and that a €62 fee per way would apply. There was no mention of needing prior approval, so I had no reason to expect that ferry travel could simply be refused at pickup.

At the counter, Exer refused permission because their insurance would not cover the ferry journey. I offered to pay the €62 fee and even offered to purchase additional insurance, but they said no suitable insurance was available and simply refused permission.

If ferry travel was never going to be permitted for my journey, this should have been clearly stated before booking, or prior approval should have been required so that I could choose another company.

As a result, I could not use the car and had to rent another vehicle at the last minute at a much higher price. Exer also refused to refund me. I consider the way this was handled a potentially fraudulent business practice.

We hired our car at Kefalonia airport, we had booked a vw golf online via a uk website, on arrival at EXER we were given a Toyota Corolla which we were absolutely delighted with, the guys did explain the difference between taking insurance with the broker and direct, i had taken it with broker but will probably take qwith them direct next time. Upon return of the car it was quickly checked and deposit returned. Great service throughout... especially with Alex then insisting that he woulfmd drop us off to the airport. Not sure about the other reviews but mine is based on my experience with Alex and the team at kefalonia airport. 5*****. Thank you Alex.

When I arrived to collect the car, the payment of the remaining rental balance was successfully approved using my credit card.

However, when it came time to place the security deposit, which according to my booking was €800, the employee at the desk informed me that the amount was actually €900. Two or three attempts were then made through the POS terminal, and I was told that the transaction was supposedly being declined by my bank.

Immediately afterwards, I was offered a “solution”: to pay approximately €250 extra for additional insurance, even though I had already selected full insurance coverage, so that I could collect the car without placing the security deposit on my credit card.

This situation raised very serious concerns for me about the way customers are treated at the time of vehicle collection.

When I insisted and asked the employee to use a different POS terminal, the very same credit card and the same security deposit were suddenly approved without any problem.

This is particularly concerning. A card that had previously been presented to me as “declined by the bank” was accepted as soon as a different terminal was used.

I cannot know exactly what happened technically with the first POS terminal, but I consider it unacceptable for such a situation to arise and for the customer to then immediately be offered additional insurance costing approximately €250.

The overall impression I was left with is that customers, once they have already arrived at the rental location and have limited alternatives, may find themselves under pressure to pay additional money in order to collect the vehicle.

For me, practices like this completely destroy the trust between a customer and a company.

Based on my personal experience, I will not use EXER Rent A Car again and I do not recommend this company to other customers.

Scammers and violent thugs. Avoid at all costs. They scammed me out of £300 and went bk the next day to return the car and they were hostile, threatening and tried attacking me. Absolutely horrific! Avoid at all costs