Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Nethanya was totally amazing. She entered into the conversation with a happy and cheerful voice. Asked her security questions politely then listened intently to my questions, then she requested i wai... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.4
Excellent
10K reviews
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Sensational
Excellent customer service and troubleshooting skills. Was a pleasure talking to the technician.
July 23, 2025
Unprompted review
Reply from Exetel
Hi Paul,
Thank you for your kind words! We’re glad to hear you had a positive experience with our technician. It was a pleasure assisting you.
If you need any further help, feel free to get in touch.
Cheers,
Exetel Team
Aayon was realy helpful
Aayon was realy helpful, did some quick checks and then resolved the problem we'd been chasing for 2 weeks .
July 23, 2025
Unprompted review
Reply from Exetel
Thanks for sharing your experience! We’re thrilled to hear that Aayon was able to quickly resolve the issue you’d been chasing for two weeks.
If you ever need assistance again, don’t hesitate to reach out.
Cheers,
Exetel Team
The whole situation was made so much…
The whole situation was made so much easier and pleasurable to deal with you guys mainly due to the gentleman‘s attitude knowledge and clear speaking. Thanks for your great service.
July 23, 2025
Unprompted review
Reply from Exetel
Hi Jemma,
Thanks so much for your kind words! We’re really pleased to hear that our team made the process easier and enjoyable for you. We appreciate you taking the time to share your feedback.
Cheers,
Exetel Team.
Gold Star for Vihan!
Vihan was extremely efficient and polite. He quickly and accurately went through a problem solving routine and resolved my issue.
July 23, 2025
Unprompted review
Reply from Exetel
Hi Simon,
Thanks for your great feedback! We’re happy to hear Vihan was efficient and polite, and that he got your issue sorted quickly. Appreciate you taking the time to share.
Cheers,
Exetel Team.
Kanchana helped me reset a faulty…
Kanchana helped me reset a faulty router causing WiFi issues. He did a great job staying patient with me as we tried to figure the problem and find a solution. I very much appreciated his guidance and wisdom. 5/5 stars!!!
July 22, 2025
Unprompted review
Reply from Exetel
Hi Jon,
Thanks a lot for your feedback! We’re pleased to hear Kanchana was able to help and that you felt supported throughout. Your 5-star rating means a lot to us!
Cheers,
Exetel Team.
Very helpful and efficient
July 22, 2025
Unprompted review
Reply from Exetel
Hi Aiden,
Thanks for your feedback! We’re happy to hear you found our help useful and efficient. Appreciate you taking the time to let us know.
Cheers,
Exetel Team.
Easy to talk to and helped me navigated…
Easy to talk to and helped me navigated my tech issue.
July 22, 2025
Unprompted review
Reply from Exetel
Hi Mardi,
Thanks for your kind words! We’re glad we could help you sort out your tech issue. We appreciate you taking the time to share your feedback.
Cheers,
Exetel Team.
Goated agent
Agent was very patient with me and concise in his responses
July 22, 2025
Unprompted review
Reply from Exetel
Feedback like this is what we do it for. Thanks so much for your great review, Bryan. We're so stoked to have you as a customer. Thanks again.
Cheers,
Exetel Team.
Fantastic customer support
Exetel has fantastic customer support. Jenisten was so helpful - patiently talked me through my issue and figured out the solution. Thank you so much!
July 22, 2025
Unprompted review
Reply from Exetel
Thank you so much for the kind words, Rachel. It's feedback like this that keeps our big green heart pumping. Thanks for being such an awesome customer.
Cheers,
Exetel Team.
Internet issues resolved.
Jenisten was committed to ensure my internet issue was resolved. He used his IT and communication skills exceptionally well. It was a pleasure talking to him
July 21, 2025
Unprompted review
Reply from Exetel
Hi Gavan, Thank you for your wonderful feedback. We’re delighted to hear that Tech support agent was committed to resolving your internet issue and that his IT expertise and communication skills stood out. It’s great to know you had a positive experience with our technical assistance.
Cheers,
Exetel Team.
I would like to express my appreciation…
I would like to express my appreciation for Jenisten's assistance in resolving my internet speed issue. His instructions were clear and easy to follow during the router test. I am grateful to Exetel for having such a knowledgeable specialist. As a new customer, I highly recommend.
July 21, 2025
Unprompted review
Reply from Exetel
Thank you for your kind feedback. We’re pleased to hear that Jenisten was able to assist you clearly and effectively with your internet speed issue. It’s great to know our team’s expertise made a positive difference.
Welcome to Exetel, and we appreciate your recommendation.
Cheers,
Exetel Team.
Thank you for being so helpful in…
Thank you for being so helpful in reconfiguring our new router. This is a sign of professionalism. Well done team.
July 21, 2025
Unprompted review
Reply from Exetel
Hi Suzanne, Thank you for your kind words! We’re delighted to hear you had a positive experience with our team and that we could assist with your router setup.
We appreciate your support!
Cheers,
Exetel Team.
Quick setup, low price, premium quality
Wow! Just switched from TPG — activated instantly!
Super fast speeds — I checked multiple times and consistently got 400–500 Mbps. I've changed ISPs a few times over the years, but this was by far the easiest switch ever.
All I did was fill out the online form. A few seconds later, I got a message saying my service was activated. I restarted my modem, pressed the Wi-Fi button, and voilà... I was online! 😊
July 20, 2025
Unprompted review
Reply from Exetel
Hi Rajive, Thanks so much for sharing your experience! We’re thrilled your switch to Exetel was quick and smooth, and that you’re enjoying those super fast speeds. Welcome aboard!
If you need any assistance, we’re here to help.
Cheers,
Exetel Team.
Sean was extremely patient and guided…
Sean was extremely patient and guided me through the process to solve my issue. He done a great job navigating someone with little IT knowledge solve the issue.
July 20, 2025
Unprompted review
Reply from Exetel
Hi Dean,
Thank you for your kind words! We’re glad to hear Sean provided patient and helpful support to resolve your issue. We’ll be sure to pass on your feedback to him.
If you need any further assistance, don’t hesitate to reach out.
Cheers,
Exetel Team.
When loss of the internet is a mystery
Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue.
Eventually, Kanchana was able to guide through resetting options which were different to previous attempts on previous days. Once we got done, we still couldn’t access websites on the laptop. It was then that Kanchana suggested trying access via Google Chrome. Success!
The eventual outcome is that we have had internet functioning in our home all day today on all our devices. That is, problem solved!
Thankyou Kanchana.
July 18, 2025
Unprompted review
Reply from Exetel
Thank you so much for the kind words, Bev. It's feedback like this that keeps our big green heart pumping. Thanks for being such an awesome customer, Exetel
Great Operator
The service today from the person in technical support was above and beyond.
July 18, 2025
Unprompted review
Reply from Exetel
Hi David,
Thanks for your wonderful feedback! We’re delighted to hear our technical support team went above and beyond for you.
Cheers,
Exetel Team.
Great service
Great service, both in terms of NBN service and support staff.
July 18, 2025
Unprompted review
Reply from Exetel
Thank you for your positive feedback! We’re pleased to hear you’re happy with both our NBN service and support team.
Cheers,
Exetel Team.
Very helpful and knowledgeable.
Very helpful and knowledgeable.
Excellent customer service.
July 18, 2025
Unprompted review
Reply from Exetel
Hi Karen,
We appreciate your feedback! It’s great to know our team provided helpful and expert customer service.
Cheers,
Exetel Team.
Thanks Sumudu
Thanks Sumudu - helped me Stay with the company. Been happy with the service with Exetel but decided to move companies for a better deal. Sumudu helped me stay with Exetel. Very happy
July 18, 2025
Unprompted review
Reply from Exetel
Hi Nunya,
Thanks for sharing your experience! We’re glad our tech support agent could help keep you with Exetel and that you’re happy with our service.
Cheers,
Exetel Team.
The technician was excellent
The technician was excellent, very polite, friendly and patient. He worked through and explained each stage in clear detail making it easier for myself to understand. He got our system up and running. Greatly appreciated the support.
July 17, 2025
Unprompted review
Reply from Exetel
Hi Anthony,
Thanks for your wonderful feedback! We’re pleased to hear our technician was polite, patient, and provided clear explanations. We appreciate you recognising the support. It means a lot.
Cheers,
Exetel Team.
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