My issue was connecting to the Exodus debit card. Final step was trying to get the card validated, which failed. Exodus Support escalated my issue to get it resolved, and everything worked out in my f... See more
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Considered as the best, beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out th... See more
Company replied
I have found virus attack about Exodus windows wallet app and reported it in HackerOne. Even I provided this virus, they didn't pay me about this bounty. It's really serious hijacking virus and th... See more
Company replied
exodus crypto wallet is the best wallet, but some exodus pay options are not transparent e.g. withdraw balance from exodus pay to wallet and rewards earned on pay idk when balance will be available t... See more
Company replied
Company details
- #26 of 40 best companies in Cryptocurrency Service
Written by the company
Exodus empowers people to control their wealth. Send, receive & exchange cryptocurrency with ease on the world's leading Desktop, Mobile and Hardware wallets..
Contact info
15418 Weir St. #333, 68137, Omaha, United States
- support@exodus.com
- exodus.com
You should know
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Response was prompt
Response was prompt. Question was answered. Knowledgeable & professional in handling sensitive issues
May 13, 2026
Reply from Exodus
Thank you for taking the time to leave a review! Really glad we could help, feel free to reach out anytime. 🙏 - AC
The response to my inquiry was prompt.
May 12, 2026
Reply from Exodus
Thanks for taking the time to share your experience. We're glad to hear our support team responded to your inquiry promptly 🤝
-BT
I have found virus attack about Exodus…
I have found virus attack about Exodus windows wallet app and reported it in HackerOne.
Even I provided this virus, they didn't pay me about this bounty.
It's really serious hijacking virus and they need to solve the problem.
Please don't use this.
It has really big security high risks.
May 12, 2026
Unprompted review
Reply from Exodus
Hi Admir, that doesn’t sound right. Please reach out to our support team directly here so we can take a closer look: exodus.com/m/support
You can also learn more about Exodus Security here: https://www.exodus.com/security/
-BT
Exodus must have wallet
This wallet is a must have for anyone storing their digital coins. Very user friendly. I am using this wallet since early stages. They are adding new features to every monthly release. Super amazing team works to improve the ease and flexibility for daily use.
May 19, 2025
Reply from Exodus
This is an amazing review, Anto, and we appreciate you taking the time to share it with us! It’s great to hear that Exodus has been so user-friendly for you, and it means a lot to know you’ve been with us since the early days 😄 -BT
exodus crypto wallet is the best…
exodus crypto wallet is the best wallet, but some exodus pay options are not transparent e.g. withdraw balance from exodus pay to wallet and rewards earned on pay idk when balance will be available
to convert maybe add a date or somthing. Support is best of.
May 10, 2026
Reply from Exodus
Hi! Thanks for sharing your 5-star experience 🙌 For Exodus Pay questions, start a new chat here: exodus.com/m/support
We've got your back 🤝
-BT
Reply from Exodus
This made our day! Thanks for the kind words 🎉 We're thrilled our support team could deliver a 5-star experience. We're always here if you need us.
-BT
Reply from Exodus
Thanks so much for the great review, Mattiocco. If you ever need anything, reach out to us anytime at exodus.com/m/support
You can count on us 🤝
-BT
First Class Wallet ! World Class Service
Exodus is first class! Clean trustworthy and functional wallet. The service is world class - quick helpful professional customer service. #OnMyTeam - as a digital assets consultant (Vizzor in Miami) I recommend Exodus to clients and future clients.
May 17, 2026
Reply from Exodus
Thank you so much for the star-studded review, Frank! Much appreciated. Our support team is always available if you need assistance, or have any questions. 🤗 - AC
Reply from Exodus
That’s exactly what we aim for 😎 Thank you Chris for the 5-star support. We’re glad to hear your experience with Exodus has been fast, reliable, and secure. -BT
Reply from Exodus
Your perfect 5-star review made our day! Thanks for being with us, Jonny. We’re thrilled to have you as part of the Exodus community 💚 -BT
EXODUS SWAP BTCETH THRU N.EXCHANGE [POSSIBLE SCAM!]
Good evening,
I am writing this feedback to WARN EVERYONE about this UNORGANIZED "COMPANY".
To this day, I cannot explain how a wallet provider like EXODUS can work with such companies!
I have been waiting for over 100 days for a refund or the completion of swaps.
I am already experiencing financial difficulties and, considering the current daily exchange rate, massive losses.
I completed the POF/POS and KYC over 2 months ago.
EXODUS support has not responded to me for months, and the case has not been escalated internally.
N.Exchange is holding my money without any explanation!
I HEREBY EXPLICITLY WARN EVERYONE AGAINST USING EXODUS AS WELL AS N.EXCHANGE!
I will also post this on all platforms, social networks, and reviews with partner companies like Exodus and others.
Best regards, ONAT-
February 16, 2026
Unprompted review
Reply from Exodus
Hey Onat,
We understand your frustration. Exodus is a non-custodial wallet. We do not process or hold funds during swaps, those are handled entirely by third-party providers.
Please email support@exodus.com
Write to support@exodus.com and we’ll look into it right away. -VF
Very helpful
The response from the team to my inquiry was fast and to the point. And then the follow-up was also correct and effective.
May 8, 2026
Reply from Exodus
Hey there,
Thanks for the awesome review! We're really glad our team was able to give you a fast, clear, and effective response with great follow-up. That's the kind of support we always aim to deliver.
Appreciate you taking the time to share this. We're here for you 24/7 If you ever need us again.
-VF
Great and fast customer service and…
Great and fast customer service and solved my issue immediately
May 15, 2026
Reply from Exodus
Thank you so much for the kind words! We're really glad we could get things sorted quickly for you. That's exactly what we aim for. Don't hesitate to reach out if you ever need anything, we're always available. 🙏
Considered as the best,
Considered as the best,
beginner friendly noncustodial crypto wallet in the market right now. Beginner friendly interface is simple yet effective. Noncustodial wallet/platform cuts out the middle man
"Third party". so you can just remove that worrisome thought from your mind, your keys,your crypto,your life .
Customer service is outstanding,
With a team of highly experienced,professionals,I was able to resolve my issue within a few minutes.
Genuine.
Patient.
Polite.
Professional.
Action speaks more than words.
If you're new to the Crypto world,
"Like I am" Save yourself the Frustration and give it a shot!
Exodus wallet: Find it in the App Store (IOS) Or the Google Play Store (Android).
May 14, 2026
Reply from Exodus
Wow, thank you so much for this incredibly thoughtful review! We love that Exodus has been the right fit for your crypto journey. You nailed it, self-custody means your keys, your crypto, your rules. We're also really proud of our support team, so hearing that your issue was resolved quickly and that the experience felt genuine and professional means the world to us. Welcome to the Exodus family, and thank you for spreading the word! 🙌 - AC
Quick reply/solutions!
As a Boomer, it's easy to freak out if something is amiss. Grew up w/no electronics. Exodus has worked smoothly. Any question I might have had, answered quickly with a solution. Thank you, Jim
May 4, 2026
Reply from Exodus
Thank you, Jim! We really appreciate you sharing that. We know crypto can feel like a lot at first, and we're really glad Exodus has felt smooth and approachable for you. Our team is always here whenever you have questions, that's what we're here for. Welcome to the Exodus family! 🙌 - AC
Reply from Exodus
Thank you for the kind words! We're thrilled you're enjoying Exodus. 🤗 - AC
really nice wallet
May 13, 2026
Reply from Exodus
Thank you so much for the kind words! We're really glad to hear you're enjoying your Exodus wallet. Welcome to the community! - AC
Reply from Exodus
Hi there, that's so great to hear you found everything fast and clear. Your feedback means the world to us.
We're here 24/7, don't hesitate to reach out again sometime. -VF
Brilliant customer service
Due to a small error made on my part I needed to renew my account whilst keeping some old details.
After contacting the admin team they took me through all steps to rectify my error and create a fresh account whilst managing not to lose some original detail.
Excellent customer service from the team and highly recommended for anyone considering using exodus in the future.
Would recommend.
May 13, 2026
Reply from Exodus
Hey there,
Thank you so much for the awesome review! We're really glad our support team was able to help you fix that small error. Excellent customer service is what we aim for every time, so this means a lot to us.
If you ever need us again, we're here at support@exodus.com. -VF
Exodus is a great wallet!
Exodus is a great wallet, highly recommended for speed and transaction fee prices. Highly reliable when centralized exchanges want to hold withdrawals and deposits. Exodus always works!
May 4, 2026
Reply from Exodus
Thank you so much for the kind words and the 5 stars! We're glad Exodus has been reliable for you. Self-custody is exactly what it's designed for. We'll keep working hard to make sure it stays that way. 🤗 - AC
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