Exolix 

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Rated 1 out of 5 stars

Hello, I requested a swap from USDT (TRON) to LTC, but the swap has not been processed properly even after several hours. I have already contacted support via email, but I have not receive... See more

Company replied

Rated 5 out of 5 stars

I had a failed outgoing transfer of Qubic. Two days later, the transaction hash indicated the transfer completed successfully, but the swap was long overdue, and I had not received the expected ETH, o... See more

Company replied

Rated 5 out of 5 stars

Listen, I had a change of heart. I didn’t realize the support team is on TG. I was upset because I couldn’t figure out how to reach support, and my tokens were hanging on a platform labeled expired. I... See more

Company replied

Rated 5 out of 5 stars

Every swap for my company has gone down without a hitch. The user interface and services while you wait for the swap is simply superior. It leaves no room for doubt or insecurity. The data shared also... See more

Company replied

Company details

  1. Currency Exchange Service

Written by the company

Exolix is an instant cryptocurrency exchange service with 2600+ assets, fixed and floating rates and fast transaction processing.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

Terrible exchange

Terrible exchange. The worst exchange so far. The transaction took 2 hours and I only received slightly over half of tokens promised.

** Correction: I received additional tokens in a separate transaction that adds up to the promised amount. Upgrading to 3 stars.

February 19, 2024
Unprompted review
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Reply from Exolix

Hello! We are very sorry that you had an unpleasant experience with us; due to a technical error, your exchange was processed incorrectly, but please note that the difference was sent to you, at the same address

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Rated 4 out of 5 stars

Fast exchange

Fast exchange, no need to connect wallet. Just send the funds to the exchange address directly from your wallet.

February 7, 2024
Unprompted review
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Rated 1 out of 5 stars

-5.293% on course

Changed bitcoin an hour and a half, until we waited for the rate to fall, the money came in -5.293%) of the stated amount) think for yourself to change in this exchanger, or not.

January 9, 2024
Unprompted review
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Reply from Exolix

Hello Retail Gair,

We are very sorry to hear about your situation. In order for us to look into this matter, please provide us with more detailed information such as transaction ID and your email for us to contact you.

Best regards,
Exolix team!

Rated 4 out of 5 stars

at the beguinning it tells you one…

at the beguinning it tells you one rate, but at the end is much lower :(

UPADTE: Thanks for the asnswer, will pay more attention next time :)

December 26, 2023
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Reply from Exolix

Hello dear Exolix customer!

We are very sorry to hear about your situation, but I would like to clarify the situation.
You made an exchange at a floating exchange rate, at the moment when the transaction was made there was a small jump in the exchange rate. Therefore, you received 0.95% less than the original amount.

If you want to get a fixed amount, you need to set a fixed rate when creating the exchange.

Best regards,
Exolix team!

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