Wanted to support uk businesses- just wanted a good budget DAC - could have gone usual amazon but accidentally found Expound Top marks for them Ps need to ditch Royal mail 24 hours - took 3 days... See more
Company replied
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Great deal on Komplete Standard. i was given really great support over WhatsApp from pre-sales questions through to installation. Really helpful, and was very polite and informative through-out. Highl... See more
Company replied
Speed, packaging, everything best I have experienced. Was it worth for them? Yes. I went to check their website again if I could purchase more!
Company replied
The product came, looked new and the price was good. The product: SMSL SU-1 It took a bit longer than I expected and it was shipped from china instead of the uk. If i had bought from the... See more
Company replied
Company details
Written by the company
Discover professional audio equipment & music production software at Exound Pro Audio, where PASSION for professional audio meets innovation and expertise. Exound has been rooted in the professional audio industry for over a decade. Our unique and quality products can meet the expectations of musicians and audiophiles.
Contact info
Office 16, 1st Floor, GRG House, Cobden St, M6 6NA, Salford, United Kingdom
- (+44)7867492395
- info@exound.co.uk
- exound.co.uk
Fantastic company
Speed, packaging, everything best I have experienced.
Was it worth for them? Yes. I went to check their website again if I could purchase more!
April 22, 2026
Reply from Exound Pro Audio
Thank you so much for your kind words and for choosing Exound Pro Audio! We are delighted to hear that you are satisfied with our products & services. We appreciate your business and definitely look forward to serving you again!
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There were some issues with the visual…
There were some issues with the visual presentation of the product, but the store responded quickly. Thank you very much for this.
March 30, 2026
Reply from Exound Pro Audio
Thank you so much for choosing Exound Pro Audio! We will continue to improve our products to better serve customers like you. We appreciate your understanding 🤝
Great deal on Komplete Standard
Great deal on Komplete Standard. i was given really great support over WhatsApp from pre-sales questions through to installation. Really helpful, and was very polite and informative through-out. Highly recommended service - would 100% shop here next time. Signing up discount too :)
March 31, 2026
Unprompted review
Reply from Exound Pro Audio
Thank you so much for choosing Exound Pro Audio! We are delighted to hear that you are satisfied with our products & services. We appreciate your business and look forward to serving you again!
Reply from Exound Pro Audio
Thank you so much for choosing Exound Pro Audio! We are delighted to hear that you are satisfied with our products. We appreciate your business and look forward to serving you again!
Reply from Exound Pro Audio
Thank you so much for choosing Exound Pro Audio! We are delighted to hear that you are satisfied with our products. We appreciate your business and look forward to serving you again!
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Flawless service
Dealt instantly with a new customer discount code query. Goods dispatched quickly, best price out there & even included free cables. Absolutely top-notch service!
February 23, 2026
Reply from Exound Pro Audio
Hi Chris, thank you so much for the lovely review! Glad you're happy with the SU-1 and our services. We appreciate you choosing us!
Excellent service from Exound - support uk businesses
Wanted to support uk businesses- just wanted a good budget DAC - could have gone usual amazon but accidentally found Expound Top marks for them
Ps need to ditch Royal mail 24 hours - took 3 days - had same issues with them for 24or 48 in last few months - may be because under new ownership
February 3, 2026
Reply from Exound Pro Audio
Hi Dinesh, thank you so much for your kind words and for choosing to shop with us - we genuinely appreciate it!
We're really pleased the SMSL DAC is working well for you. Regarding the Royal Mail delay, we completely understand your frustration. We've noticed similar inconsistencies with their Tracked service recently and are actively reviewing alternative courier options to ensure more reliable delivery times for our customers.
Thanks again for your support and feedback - it means a lot to us.
Good price and customer service
Very competitive price for the item and delivery with tracking was transparent and timely
February 2, 2026
Reply from Exound Pro Audio
Thank you for choosing Exound Pro Audio. We are delighted to hear that you are satisfied with our product and service. We look forward to serving you again!
Arrived quick and product is great
Arrived quick and product is great, and was discounted!
January 30, 2026
Reply from Exound Pro Audio
Thank you for choosing Exound Pro Audio. We are delighted to hear that you are satisfied with our product and service. We look forward to serving you again!
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OK - Product arrived
The product came, looked new and the price was good.
The product: SMSL SU-1
It took a bit longer than I expected and it was shipped from china instead of the uk. If i had bought from the Chinese manufacturer it would have been a bit cheaper. There was no information that Exound would send from china, the choosing of the store was in good part to have a fast shipping and no border customs fees.
There were no fees, and the time to deliver wasn't terrible, but it wasn't as fast as Europe times we are used to.
In Exound favor, they did admit it and explain that this was most efficient way for this product, and were very friendly toned.
Note: After the Exound reply.
Thanks for replying.
In my opinion, just a heads up for the buyer is enough. It gives the buyer the chance to decide to order directly from China or through Exound (maybe with more confidence).
Suggestion, when you offer a bonus like an optical cable, do give the option to turn down the offer. While practical for other appliances I have, for this specific purchase the optical cable will not be used.
For completeness about the times, I ordered on January 9th and the product arrived at January 23rd. So, not fast but not months (like it used to be for china shipped goods).
January 12, 2026
Reply from Exound Pro Audio
Hi Luis, thank you for your review and for choosing Exound Pro Audio for your SMSL SU-1!
We're glad the product arrived in excellent condition and that you found the pricing competitive. We appreciate your understanding regarding the shipping arrangement.
You've raised an important point about shipping transparency. As a UK-based business serving EU customers post-Brexit, we face the same customs procedures whether shipping from the UK or China. After careful consideration of delivery times and costs, we currently ship physical products to EU customers directly from our partner warehouses in China, which allows us to offer better pricing while our reliable carriers ensure consistent delivery standards. For UK customers, we ship from local stock when available.
We've already added clearer shipping information at checkout based on feedback like yours, and we're excited to share that we're planning to open an EU warehouse by Q3 this year to better serve our European customers.
Thank you again for your feedback and trust in Exound. We look forward to serving you again!
Reply from Exound Pro Audio
Thank you for choosing Exound Pro Audio. We are delighted to hear that you are satisfied with our product and service. We look forward to serving you again!
Buying experience
Competitive price, and rapid DPD delivery is really all one can ask for.
JCC V50 pro anti glare lights are my go to lighting product.
January 15, 2026
Reply from Exound Pro Audio
Hi Tony. Thank you very much for your review! Although you may have commented on the wrong product, we hope the Fosi ZD3 DAC you purchased from Exound Pro Audio meets your expectations and enhances your music listening experience. We look forward to hearing from you again.
Excellent service
Excellent service, quick delivery and the website was easy to use.
December 22, 2025
Reply from Exound Pro Audio
Thank you so much for this wonderful review! We are delighted to hear that you are satisfied with our product and service. We look forward to serving you again!
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Great pricing, genuine software, superb communication!
I was a bit sceptical at first as it appears to be a newly established business, but the website and companies house details were all up-to-date so decided to give it a chance and to purchase NI software as it was slightly cheaper than anywhere else.
The product was genuine and delivered in timely manner. Not only that but I had actually made a typo in my email address when placing the order and the customer service were super quick to respond to my email and to get it fixed, despite this being a Sunday so brilliant overall experience and would not hesitate to use them again!
December 14, 2025
Unprompted review
Reply from Exound Pro Audio
Dear Emil, we completely understand your initial hesitation about choosing a newly established business, and we're truly grateful that you gave us the chance. Your trust means everything to us, and we're delighted that we've exceeded your expectations. Thank you for your recommendation and for being such a valued customer. We look forward to serving you again!
trevskee…
bought a smsl su1 dac from these guys via ebay, great service packing & delivery were excellent. highly recommended ⭐️⭐️⭐️⭐️⭐️
December 4, 2025
Unprompted review
Reply from Exound Pro Audio
Thank you, Trevor! We're thrilled you had an excellent experience with your SMSL SU-1 DAC purchase via our eBay store. Exound Pro Audio operates official accounts on multiple platforms (our website, Amazon, eBay, and Reverb) with the same commitment to great service & quality products. We appreciate your recommendation!
Great service in every way
Very easy transaction, excellent product and great price. Recommended.
November 28, 2025
Reply from Exound Pro Audio
Dear David, We're delighted that you had such a great experience with your purchase. It's great to hear that you're pleased with both the product quality and pricing. Your continued support and recommendation mean the world to us. Thank you for being such a valued customer!
Reply from Exound Pro Audio
Thank you so much for choosing Exound Pro Audio! We are delighted to hear that you are satisfied with our products. We appreciate your business and look forward to serving you again!
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Superb online purchase experience
Superb online purchase experience from start to finish. The Smsl su1 was the best price and the free spdif cable was icing on the cake. I specifically requested Royal Mail delivery and they obliged without hesitation. Communication was first class throughout. I fail to see how anyone could have done better
November 14, 2025
Unprompted review
Reply from Exound Pro Audio
Dear Peter, thank you so much for this outstanding review!
We're absolutely delighted that you had such a positive experience with us. It's wonderful to hear that the service and products we provided all contributed to your satisfaction.
Your kind words truly mean the world to our team. Knowing that we've exceeded your expectations is the best reward we could ask for.
Thank you for choosing Exound Pro Audio, and we look forward to serving you again in the future!
Awesome assistance quick response and…
Awesome assistance quick response and very knowledgeable. Much appreciated guidance on a purchase path
October 12, 2025
Unprompted review
Reply from Exound Pro Audio
Thank you so much for this wonderful review!
Providing knowledgeable guidance and quick responses to help our customers make the right purchasing decisions is exactly what we aim for.
Your appreciation truly motivates us to continue delivering excellent customer support. If you ever need further assistance or advice, please don't hesitate to reach out - we're always here to help!
Reply from Exound Pro Audio
Hi Karl, thank you for your positive review!
We're delighted that you were happy with both our competitive pricing and delivery timeframe. Providing excellent value and reliable service is what we strive for.
We appreciate your business and look forward to serving you again!
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