Exped Reviews 

Quality gear, poor customer service.
Shame.

Extremely disappointed with Exped. The first time I took my brand-new Exped mattress camping, a bear was attracted to the materials in the pad and tore into my brand-new Kelty tent trying to get to it.

Kelty stood behind their product and was kind enough to send me a replacement tent at no charge. Unfortunately, Exped’s response was only to offer me a discount on purchasing another mattress, despite their product being the reason for the incident.

After spending good money on a new mattress and having it result in a damaged tent on its very first use, I expected much more from Exped. Very disappointing customer service and support.

I have purchased many Exped items over the years and they've always been excellent quality.

My oldest sleeping mat unfortunately experienced 'delamination' during a camping trip last week, however the mat itself is over 15 years old, so I wasn't expecting much. However when emailing the Exped UK support team, they replied within an hour and, after providing some information and photos, they gave me a 30% discount code to use across their site!

This, to me, is going above and beyond. They could have simply said the product was about 10 years out of warranty, but they instead retained a loyal customer. I wish more companies were this supportive.

I booked a minivan through Expedia with Enterprise on February 16, 2026, for pickup on May 22, 2026, at 6:00 p.m. The reservation cost was $500.79.

At approximately 1:30 p.m. on the day of pickup, I called the Enterprise to see if the vehicle was available early. I was told it was not ready and to arrive at my originally scheduled pickup time.

When I arrived that evening, Enterprise checked me in, completed all of the rental paperwork, and sent me to retrieve the vehicle. Only then was I informed that there was no minivan available. At that point, I had to scramble to find another rental while beginning a family vacation.

After approximately 2½ hours of searching, I was able to secure another minivan, but it cost $816.71—over $315 more than my original reservation.

That same evening, I contacted Expedia by phone. I was specifically told that Expedia would reimburse the difference between my original reservation and the replacement rental once I submitted the final invoice after my trip. I relied on that representation. After submitting the invoice, Expedia denied reimbursement and instead offered a $75 travel credit (that is for their website).

While I appreciate the gesture, a $75 credit does not address either the additional expense or the significant inconvenience. This was not a last-minute reservation—I booked the vehicle more than three months in advance. There was ample time for Expedia and Enterprise to identify and resolve any inventory issues before my scheduled pickup.

What is most disappointing is not simply the additional cost, but the lack of communication. Had I received a phone call before arriving, I could have arranged alternate transportation without losing hours of my vacation. Instead, I completed the rental paperwork, was sent to retrieve the vehicle, and only then learned that it did not exist.

I have used Expedia many times, but this experience has significantly reduced my confidence in booking rental cars through the platform. Customers should be able to rely on reservations made months in advance and on the commitments made by customer service representatives when problems occur.

​I want to share a cautionary tale regarding Exped sleeping pads. My experience shows a deeply concerning pattern of material failure (delamination/baffle failure) and a complete lack of responsibility from the company.
​The Statistics (75% failure rate):
​3 out of 4 of my Exped pads have delaminated.
​This includes a high-end Double Pad (Duo/HL) – a significant investment that is now a "balloon" and completely useless.
​The Irony: My oldest Exped pad is the only one still functioning, while the newer ones (including the expensive Duo) have failed. This suggests a drastic decline in manufacturing quality or material sourcing in recent years.
​Maintenance (Zero User Error):
​Pump sack ONLY: I have never used my breath to inflate these pads. No moisture from exhalation has ever entered the chambers.
​Storage: Stored dry, dark, and in a climate-controlled indoor environment (wardrobe in a heated house).
​These pads delaminated while stored unused, not even while out in the field.
​Comfort vs. Quality:
To be fair, I want to emphasize that when these pads are intact, they are incredibly comfortable. The comfort is exactly why I bought four of them in the first place. But comfort means nothing if the product fails while stored in a closet. To everyone out there who still has a functioning Exped pad: I wish you the best of luck—you’re going to need it once the adhesive starts to age.
​Exped’s Response (Headquarters in Switzerland):
Despite this being an obvious systematic material defect, Exped (including their HQ in Switzerland) refuses to take any responsibility. They strictly hide behind their 5-year warranty period, ignoring the fact that a premium "expedition" product shouldn't chemically decompose while sitting in a closet.
​Conclusion:
When a pad costing hundreds of dollars literally falls apart due to adhesive failure while stored correctly, it is a defective product. Exped markets themselves as premium gear, but my experience shows they have a "best-before date" they don't tell you about. I will never buy Exped again.

I spent nearly £300 on a Exped Megamat Auto mattress. When I tried to use it, it was leaky. When I informed the exped customer support team, they told me that I need to send it back at my own cost for them to 'inspect' it! So, you get sent a defective product, and for them to fix it you have to spend a lot on postage (it's a large item) just for them to 'inspect' it.

My advice is: Don't buy anything from Exped.

Update 15. June 2026
Exped destroyed the sleeping bag and refunded the full amount I originally paid. They explained that the sleeping bag could not be repaired because they no longer produce that model.

In my opinion, this experience has significantly damaged Exped's credibility as a sustainable company. If a product cannot be repaired simply because it is no longer in production, it raises questions about the company's long-term commitment to sustainability. Despite the fact that I liked Exped products I will avoid them in the future!

Update: 22. May 2026 the glued seams of my bag opened further. I will send it back to Exped UK. I am willing to remove my review but will wait until I have a reaction from Exped UK.

Bought a Exped Waterbloc -15 sleeping bag in the UK. After 2 years and multiple uses I decided to clean the sleeping bag in the washing machine. After washing, I noticed that one glued area on the outside along the seam (about 2-3 cm long)the rippstop material cracked. Upon closer inspection of my sleeping bag, I discovered that at least two of the inner seam bonding areas had partially detached , which caused the down to clump severely — likely leading to the crack . Because of this, I decided to air-dry the sleeping bag instead of using a tumble dryer.

After getting in touch with Exped in Switzerland they advised me to contact the seller in the UK since they don't produce that type of sleeping bag anymore. The costs to send the product back to UK for inspection are around EUR 55 which is just too much. I really don't get it why they are not able to fix the problem in Switzerland (the Exped headquarters are in Switzerland). Their 5 years product warranty is a bad joke. I will avoid Exped in the future!

Terrible customer service I won’t be using them again they sold me slippers that I paid postage for there guide started between a size 4-6 the were like a pair of boats you could have got three people in there and there would have been a bit of space left over when i contacted support they wouldn’t supply me with a return postage label so I paid about a 10er for absolutely nothing not the biggest deal but with customer service like that I’m not going to be dropping any decent amount of money with them again for matts etc

I have had 2 Exped DownMat9. Although the mattresses are great and comfortable, on the first one the valve went after a few years. I bought another and the baffles popped half way through a trek and the down all came out. Useless and hard when you are half way through a trek. I contacted customer service and was told I needed the LOT number which I did not have. I wasn't after a replacement. I want Exped to know there is something wrong when baffles go - how do they test their products and how could they do better. Engage with customers to make your expensive products worth it. Would never buy from you again. Not good value for money unfortunately.

bought a versa tarp a year ago, a few months later there was already a rip in the tarp, which didn't stop.
I tried to fix it, which only helped for a while. rips started at other points, even the anchoring points. The product is overpriced hence the quality. I'll never buy anything from this company. What a waste!

I use Exped bags for years. Very good quality and durable. If I need something for outdoors I check first on their web site.

There’s a lot of wasted time trying to book trips with flights that don’t match. Get flights that do match - and not returning to a different airport or in the middle of the night - and the price shoots way up. No after-sales service. It’s all sell sell sell.

So I have had an Exped mattress for many years. The baffles that keep the air in the chambers popped. I contacted their customer service and within 24 hours had a reply of send us a picture and Lot # and we'll replace it.
I don't think it gets easier than that and that reflects on a GREAT customer service. Camping gear can always get a lot of abuse in the wilderness and a company that stands behind their product is to be commended! Great going Exped. Buy their products and know you will be taken care of.

As soon as I received the mattress I put it in my apartment to test to sleep on it but the air went out at night.... Exped is not going to refund or send a new one. They demands that I pay to send it across Europa back and forth for repair. I will never buy any Exped stuff because of their faulty products and the worst customer service.

We have an Exped matress and its not only extremely small and light but, also very comfortable. After 2 years some of the seams let loose, after which we sent it back to our retailer who sent it to Exped to be repaired. We now received a new mattress on warranty. The whole process was extremely smooth and we are very happy to have bought a product that doesn't go to waste, but can be repaired and re-used! I couldn't recommend Exped products more.

I received a faulty Exped Megamat10 from Bergzeit, not really nice if you are camping and your matt slowly goes empty the first time you use it. So I sent it back and I got the message back from Bergzeit that I will get my money back and that Exped told them to do so. To Exped: I have 5 year warranty so I expect a new sleeping mat and not my money back! Now the prices are suddenly doubled so that seems not fair to me that I don't get a replacement matt but my money back!

I had multiple issues with a planned trip to Bend, OR.
I wanted to book a unit in Bend.
1-WHEN I booked my unit, the website then listed the address as being in a different town. I tried to find the town on Google Maps & it was NOT listed. I was actually placed in an area outside where I wanted to be.
2-The website informed me the unit was rented through Vrbo, so I would be required to pay an additional fee - but it did not list the amount! I had to move to the Vrbo site to find out how much additional money I would be charged.
3-The day before I was to travel to Bend, air quality was listed as extremely unhealthy. That condition was expected to last through the week. I canceled my reservation based on my health & included proof I suffer from asthma. I argued for a refund of half the almost $900 I had paid.
4-Though I had canceled, I continued to receive texts - have you arrived? everything ok? have you checked out yet? everything ok? One hand did not seem to know what the other was doing. I could not get hold of an actual customer service agent to discuss my situation.
5-I eventually received an ingratiating email, saying ... you understand, we just can't give you any money back, even though the unit sat vacant all week.
From the beginning, this experience was very frustrating and ended up being very expensive. Expedia is not a company I would recommend to a friend.

For the benefit of potential buyers of this company and its products
I have used Exped Backpacks and products for 10 years the quality 10 years ago was exemplary. I now can no longer recommend this company or its products as recent backpacks have not lived up to the old products manufactured 10 years ago which I still have and work well.

The quality of the backpacks is now very poor and not long lasting and do not live up to outdoor use

The customer service is indifferent and not supportive

Beware and purchase elsewhere

I Wil never buy from this brand again. Its waste of money. I have now destroyed 2 sleeping mat Down mat 7LW. every time Its a sewing on the same place on the mat its broke first time i get replace on the warranty the produkt are to expensive to Do this. Very disappointed. I have now buy another brand of sleeping mat an excludes the Exped brand for rest of my life time

I see that the website (ww.exped.comenhomepage) is a legit and official website. But they dont have an own webshop, like (ww.exped-store.nl/). This is a scam website. So if you want to buy something of exped search for your local dealer in here (ww.exped.comendealer). So you dont get scammed and get the superbe products of Exped.