Expedia Reviews 656

Long-time Expedia user that just scammed to the point where I am no longer comfortable using them again and recommend against anyone using their services.

I booked a hotel in Wales in January and upon arriving found the hotel had no record of the booking. Expedia had an internal system issue and registered the booking to a hotel with the same name hours away in England. This is despite my booking confirmation email explicitly listing the location as being in the town I selected in Wales. They insisted their records showed "the booking was made for this town in England", probably because they changed the location of the hotel in their system after the booking had been made. They only finally refunded the price after hours of resistance and gaslighting, calling it a "goodwill gesture".

Luckily the hotel had a room still available, but the rate was double what was initially booked. And on top of that, all the photos/descriptions on the Expedia booking platform were fake - the room didn't remotely match the photos/description. So in the end I'm out hundreds of extra dollars for a worse room than was advertised, with hours of a headache to even get the actual booking fee refunded.

I continued correspondence to try to simply get them to cover the difference and they refused to do it, repeatedly insisting their records are right and my confirmation email (showing the location I booked) is not to be relied on. You know, the entire purpose of a booking confirmation, apparently can't be relied on?

I think they are using AI to form their hotel booking pages and clearly mistakes like these are falling through the cracks. Had the hotel been full I would have been out on the street in the middle of the night. Garbage company that won't accept its dangerous mistakes to refund long-time customers - avoid at all costs.

Our recent experience with Expedia was one of the most frustrating customer service experiences we have encountered.

An Expedia error involving the handling and ticket issuance of our outbound flight from Toronto caused us to miss our original departure and arrive in Paris one full day late. As a direct result, we lost a prepaid hotel night and a prepaid Versailles tour.

What followed was weeks of extremely disappointing customer service.

Rather than addressing the actual issue — Expedia’s role in causing the missed travel and financial losses — customer support repeatedly responded with scripted statements about hotel cancellation policies and “partner restrictions,” even after the situation had been clearly explained multiple times.

At no point did it feel like anyone was genuinely reviewing the facts of the case. Responses appeared repetitive, dismissive, and designed to avoid accountability rather than resolve the problem fairly.

We spent far more time than should ever be necessary repeatedly providing the same information, requesting escalation, and trying to get Expedia to acknowledge the direct connection between their booking error and our losses.

Although reimbursement was eventually provided, it only came after persistent follow-up and significant unnecessary stress. A resolution should not require customers to fight this hard over a problem that originated with the company itself.

This experience left us with very little confidence in Expedia’s customer service or its willingness to take responsibility when serious booking issues occur. We will be very hesitant to use Expedia again for future travel.

Very disappointed with Expedia and the overall handling of my mother’s flight situation.

Not only was the flight cancelled after we had paid a high fare, but now we are being told that the airline refund may take 8 to 10 WEEKS, not days. This means we are forced to spend money again immediately to purchase a new ticket while waiting more than two months to recover the original payment.

What is most frustrating is that nobody wants to take real responsibility. Expedia says it is the airline, the airline points elsewhere, and meanwhile customers are left dealing with the financial and emotional stress.

This was especially difficult because the trip involved my mother. Extremely disappointing experience and customer support process overall.

Español:
Muy decepcionada con Expedia y con el manejo general de la situación de nuestro vuelo.

No solo cancelaron el vuelo después de haber pagado una tarifa elevada, sino que ahora nos indican que el reembolso de la aerolínea podría demorar entre 8 y 10 SEMANAS, no días. Esto nos obliga a volver a gastar dinero inmediatamente para comprar otro pasaje mientras esperamos más de dos meses para recuperar el dinero original.

Lo más frustrante es que nadie quiere asumir realmente la responsabilidad. Expedia señala a la aerolínea, la aerolínea deriva el problema a otros, y mientras tanto los clientes somos quienes terminamos asumiendo el estrés financiero y emocional.

En nuestro caso fue especialmente difícil porque el viaje involucraba a mi madre. Muy mala experiencia y un proceso de atención al cliente realmente decepcionante

I recently booked a trip to Scottsdale for a wedding through Expedia.ca. The flight and car rental came to around $400, but things quickly went sideways at the rental counter.
When I went to pick up the car, they pushed me to upgrade my insurance — fair enough, better coverage is always a good idea. What wasn’t fair was the price: nearly $100 per day, with zero transparency about the cost upfront. I only felt the full impact when I got home and saw the total.
I reached out to both Expedia and the rental company to resolve it, and both were completely unhelpful. By the end of it, the car rental alone cost nearly as much as my round-trip flight from Toronto to Arizona.
Do yourself a favour — avoid this rental company entirely. They’ll upsell you on the spot, hide the pricing, and leave you with serious sticker shock.

I had a very disappointing experience with the CIBC Rewards / Expedia travel portal while trying to book a flight using my Aventura points.

I selected a flight at a specific listed price and proceeded through the booking process. However, when I reached checkout, the price suddenly almost doubled. I immediately contacted customer support, expecting assistance or at least an explanation beyond scripted responses.

Unfortunately, the support experience was extremely poor. The representatives kept repeating the same line about “live inventory” and that “someone else may have booked the seat,” without actually addressing the issue.

What makes this even more frustrating is that even 30 minutes later, the lower price was STILL showing on the website listing. If the fare was no longer available, why was the system continuing to display it?

I understand flight prices can change, but when a platform continues showing an unavailable price and causes delays/confusion during checkout, customers should not be expected to simply absorb the higher cost without any support or resolution.

For a major financial institution and travel platform partnership, I expected:

* more reliable pricing accuracy
* better transparency
* and customer support empowered to actually help

Very frustrating experience overall.

One star is way too good if there was a negative number they would get it
We booked changeable airline tickets went change them, got five different responses, each time called the difference in the ticket got worse. The final number was $16,000 in order to use our $2834 credit!!! I hope they rot in hell!!!

My experience with Expedia was very dissapointing. The hotel advertised free breakfast but there wasn't. The second hotel we stayed at the room was dirty and the shower was missing a shower curtian. I contacted Expedia about the issue and they were of no help. We decided to check out and leave a day earlier and Expedia wanted us to pay $75.00 to contact the hotel about the lost day we payed for. I don't recommend Expedia and will not use them again.

Amazing costumer service Mario C. Was very helpful this company cares more about people than it does money and they showed that today with understanding and grace towards my family will be booking trips with them from now on

This is a case of blatant bad faith. I paid almost $1000 for a Sixt car rental in Pisa, Italy. I arrived at the Sixt desk at 4:10 PM for a 4:30 PM pick-up. Sixt refused to provide the car due to a purported "account block".

I contacted Expedia support via live chat immediately at 4:10 PM. I was actively communicating with their Agent Rumana for 20 minutes before the rental was even set to begin.

Expedia is now refusing a refund by falsely claiming I was a "No Show." I have screenshots and timestamps proving I was there and seeking help while the agent kept me on hold to let the clock run out. Keeping my money for a service you refused to provide is fraudulent.

I had a great experience with Expedia’s customer service (1-877-470-4408). The support team was quick to respond and handled my issue with professionalism and care. They were patient in understanding my concern and provided clear, helpful solutions without any hassle. What impressed me most was their willingness to go the extra mile to ensure everything was resolved smoothly. Overall, the service felt reliable, efficient, and customer-focused. I would definitely feel confident using Expedia again for future travel plans.

Expedia overcharged me. They will try and trick you into paying in USD currency. I would personally not use them, they will not refund you for overcharges.

Booed a hotel transfer through Expedia for 400 CANADIAN. They never came to pick us up for the return. We waited 45 minutes the hotel staff kept going to check if they were there. We called a taxi because we were going to miss our flight. I tried calling the transfer company they said they'd call be back in ten and never did. So we took the taxi and paid another 120USD. I called Expedia for a refund a month and half ago they said they couldn't give me one until they contacted the company but they would get back to be within 2 weeks. Never heard back. I'll never use them again

I booked with expedia for a hotel thinking it was in Canadian dollars (it was a Canadian hotel and I was booking from Canada). Turned out it was in USD and it was not clear. After a lot of complaining (with a challenging customer service process), and having to escalate it, they finally gave me onekey cash. Then, when I went to use the onekey cash for a flight, it wouldn't work. The service rep said it's easier to use onekey cash for hotel. But I rarely stay in hotels so I doubt I can use this credit. Onekey is a scam because it is the partner (airline, hotel) that seems to have to absorb the cost of the onekey, rather than expedia. What a scam. I will NEVER book with Expedia again. It was a terrible experience

stole 213 dollars from me and refuse provide service never using again and you shouldn't either trust the score

Expedia charged me in u.s. funds for a room in Canada and charged almost $100 more than the going rate. They refuse to refund me even though I requested it within 15 minutes of booking. DO NOT BOOK THROUGH EXPEDIA.

We booked a rental car and when we showed up to pickup, they had no cars available. The website is saying there are currently 32 cars available through the evening, but we are here now and they closed 10 minutes ago and there are no cars.

I had a problem with my booking and pressed the wrong dates for my hotel without cancelation insurance. I noticed it right away after my reservation confirmation went through. So I called Expedia immediately. Charles was my customer service representative. He was able to fix my problem with no issues. He was amazing! He was empathetic to my situation, professional, polite and friendly. I want to thank him for his assistance in helping to fix my mistake. He took all of my stress away.

Expedia is partnered with Russian-Scam owned companys like GLOBALSTAY (global-stay.com). They will steal your $$$$ and deposits. GLOBALSTAY is also known for bed bugs.

Expedia stole my money. I booked a fully refundable reservation, they refunded $30 less than what they charged me. Tried to speak to their customer service team who continually cut me off and tried to end the chat constantly saying there’s no issue. Never helped me. Said it was my banks fault. Yeah ok. These people are thieves. Never use them.

I booked my hotel in Expedia and realized I selected wrong dates within 5 minutes. I cancelled it, but they refuse to make refund saying "we have contacted the hotel and hotel says no exceptions". Worst experience ever.