Expedia Reviews 11,834

My experience with Expedia has been nothing short of a nightmare.

I booked flights and hotel accommodations through Expedia expecting transparent pricing and a trustworthy booking process. Instead, I discovered that my reservation was charged in U.S. dollars rather than Canadian dollars, despite having always booked in Canadian dollars previously.

What is most concerning is that Expedia apparently changed its settings or policies without clearly notifying customers. At no point during the booking process was it made sufficiently clear that I would be charged in U.S. dollars. Had this information been clearly disclosed, I would never have completed the purchase.

The result was a bill that was significantly higher than expected, leaving me feeling misled and taken advantage of.

When I contacted customer service, the situation became even worse. The representatives I spoke with were unable to provide clear answers, explain what had happened, or offer any meaningful solution. I was repeatedly transferred, given vague responses, and left without accountability from a company that created the problem in the first place.

A company of Expedia’s size should be capable of displaying pricing transparently and supporting customers when issues arise. Instead, I was left frustrated, disappointed, and financially impacted by what appears to be a serious lack of transparency.

This is by far the worst experience I have had with an online travel platform.

If you book through Expedia, double-check every detail and every currency before paying. What seems like a good deal can quickly become an expensive surprise.

Lack of transparency. Poor customer service. Zero accountability.

I cannot recommend Expedia based on my experience.

Very disappointing experience with Expedia.

Due to our concerns about a layover in Dubai in the current geopolitical climate, we requested either an alternative itinerary or a full refund of our airline tickets.

Instead, Expedia kept referring us to Emirates, while Emirates referred us back to Expedia. No one was willing to take responsibility, and none of our legitimate safety concerns were properly addressed.

Despite our decision not to take these flights for what we believe are obvious safety reasons, Expedia refuses to provide a refund and has not offered any satisfactory alternative.

We are extremely disappointed by the lack of support, the failure to address our concerns, and the overall handling of this situation. We will never book through Expedia again and would not recommend this platform to anyone expecting real customer support when problems arise.

They offered no protection. They rip you off through the packages. It’s cheaper to find what you want seperately. Once you are ripped off by a hotel they will not provide you any support rather shrug and say that’s the policy. The hotel I was staying at (Nubia Aqua in Hurghada) said they would refund me. They spoke to Expedia about this after much complaining from me. They then stopped responding to both me and Expedia. Expedia did nothing. Spare yourself the middle man who charges you and does nothing. Book directly and negotiate your terms directly.

Horrible service I booked a room for the same day & some how my dates changed . Then they can’t change your dates & definitely don’t give you all your money back. Don’t book with these people horrible service

Very rude customer service representatives. Absolutely no politeness. Difficult cancellation process.

Terrible. They didn't allow me to cancel for free whithin the 24h window. The information on the website is misleading. Terriblle customer service. First and last time I booked with Expedia. Booking.com is much better.

❌ COMPLICIT IN CONSUMER DECEPTION – TOTAL LACK OF TRANSPARENCY
Expedia is financially profiting from listing predatory, low-cost car rental vendors like Zoom Car Rental, knowingly facilitating "bait-and-switch" dynamics on their platform.
• The Issue: Expedia sells booking contracts while deliberately omitting critical material terms and policy exclusions from the consumer at the point of sale.
• The Corporate Evasion: When their vendor left me stranded at 11:00 PM by demanding uncontracted insurance fees, Expedia’s response to my formal BBB complaint was to explicitly admit in writing that "details regarding mandatory local insurance remain with the rental partner." They openly admit they sell blind contracts and hide deal-breaking requirements.
• The Resolution: They tried to resolve my ruined trip by offering a $100 store credit. I rejected their credit. Only after their local vendor capitulated under BBB pressure did they face the obligation to return my cash.
If you book through Expedia, you are exposed to high-pressure tactics at the counter with zero corporate backing. This case is going to be reported to the Florida Attorney General for omission of material terms. Book directly with reputable brands, never through Expedia.

Español:

❌ CÓMPLICES DE ENGAÑO AL CONSUMIDOR – FALTA TOTAL DE TRANSPARENCIA
Expedia se beneficia financieramente al listar proveedores de bajo costo como Zoom Car Rental, facilitando a sabiendas dinámicas de "cebo y cambio" en su plataforma.
• El Problema: Expedia vende contratos de reserva omitiendo deliberadamente términos esenciales y exclusiones de póliza al consumidor en el punto de venta.
• La Evasión Corporativa: Cuando su proveedor me dejó desamparada a las 11:00 PM exigiendo tarifas de seguro no contratadas, la respuesta de Expedia ante mi queja formal de la BBB fue admitir textualmente por escrito que "los detalles sobre los requisitos de seguro locales obligatorios permanecen con el socio de renta". Admiten abiertamente que venden contratos a ciegas y ocultan requisitos críticos.
• La Resolución: Intentaron resolver el daño de mi viaje ofreciéndome un crédito inútil de $100 en su tienda. Rechacé su crédito. Solo después de que su proveedor local capituló bajo la presión de la BBB se vieron obligados a devolver mi dinero en efectivo.
Si reservas a través de Expedia, te expones a tácticas de alta presión en el mostrador, sin respaldo corporativo. Este caso esta siendo reportado a la Fiscal General de Florida por omisión de términos materiales. Reserven directamente con marcas de confianza, nunca a través de Expedia.

I am furious and practically in tears over a booking I made last night that was funneled through Expedia. (For what was meant to be a special mother-daughter trip with my 14-year-old and is now a nightmare.)

Last night, I went to the official Glorietta Bay website to book a room for our August Coronado trip. I clicked their booking link, assuming it was safe, and it went through an online booking site called BookOnline, which I have now discovered routes through Expedia. The photos for the room I chose clearly showed a kitchen, and it gave me the option of two queens or a king. I picked the king bed option in the drop-down, put my card in, and made the booking.

Right after my card was charged, the red flags started. I got bombarded with emails from "BookOnline" trying to scare me into buying hundreds of dollars in trip protection, followed by weird emails with sketchy-looking links. Because the whole thing felt incredibly shady, I called the hotel directly this morning (June 5th at 9:20 AM) and spoke to Juan to see if I even had a real reservation. Juan confirmed that I have a room, but told me that instead of the king room with a kitchen that I saw on my screen and paid for, I've been given a tiny, standard room with a single queen bed and no kitchen.

When I asked how this was possible, Juan told me directly that on his end, the booking came through Expedia.

I spent an hour on the phone with Expedia, and their retail customer service repeatedly claimed they "couldn't find my reservation," hiding behind a technical loophole. Let’s be completely transparent about what is happening here: This is a predatory, 4th-party white-label bait-and-switch. BookOnline utilizes Expedia’s Partner Network API to scrape inventory. They charge consumers a premium price for a King room with a kitchen, but secretly purchase a cheaper, baseline Queen room from Expedia to pocket the profit. Because it is booked via an affiliate corporate API pipeline, Expedia's front-line reps "can't find" the name, leaving the consumer entirely stranded while Expedia enables the fraud.

Desperate for a resolution, I emailed Expedia's leadership team—including Ariane Gorin, Chris Hills, Peter Kern, and Brad Bentley. Absolutely nobody bothered to respond to me. The total lack of accountability from the executive suite down to the customer service line is appalling.

Pocketing my money for an advertised King room with a kitchen and delivering a standard Queen room is a textbook violation of the FTC’s regulations on deceptive lodging practices (16 C.F.R. Part 464). Furthermore, because this property is in California, this transaction directly violates the California Consumer Legal Remedies Act (Civ. Code § 1770) and California’s False Advertising Law (Bus. & Prof. Code § 17500).

I have already initiated a fraudulent transaction dispute with my credit card issuer for "Product Not as Described." I am also moving forward with filing formal fraud complaints against both BookOnline and Expedia with the FTC and the California Attorney General. Expedia is actively enabling third-party scams to ruin family vacations, and their leadership's silence speaks volumes.

Expedia sold us flights from Auckland to London which included a transit through Sydney which was too short to be achievable. Despite reassurances before departing Auckland, on arrival at the gate in Sydney we were told we'd missed check in and were denied boarding. Both airlines blamed each other, but ultimately we should not have been expected to transit in such a short time. Expedia have flatly refused any kind of compensation for our missed flights, which cost us circa. £3600 to rebook.

From now on. I will be using Booking.com, I had a bad experience with a booking I made, the driver didn’t show up for a trip and I wasted a $200 night at hotel which I only booked to go for that specific trip. Expedia only offered to refund $62 for the trip. I’m not asking for a hotel refund as I stayed and bite the bullet but I’m pretty sure If it was through Booking.com they would have offered something extra. Don’t waste your money on Expedia !!

OK, I have been conned by Expedia for the final time. Will now take my business elsewhere. I had a Delta flight from LA to San Fran. Delta changed the flight time, and as a result I would have had an unreasonably short time frame to make my connection in LA from my incoming flight from Australia.
Good news says the Expedia website. You can cancel for an airline credit---- WRONG. The airline credit expires in 6 months, and I live in Australia, so there is no way I can use it.
You've tricked me for the last time Expedia !

SCAMMERS!!! AVOID AT ALL COST!!!

I had booked a return flight, payment completed and no confirmation - email, text or whatsoever. I reached out to customer services they said we cannot locate any booking with your name and email so we don't know about the payment. I provided them my bank statement yet they insisted that they cannot help. Now, I have disputed the payment with my bank but the funds are blocked, £3000, and I cannot book flight with other providers. Wish I had read Reddit and Trustpilot reviews, steer clear whenever you see word "expedia". Worst people to deal with. ANUJ is the person who dealt with my query and ended the chat saying go and chat with your Bank.

My sister was dying and I rushed to where she was. Her family was so grief-stricken when she passed unexpectedly that I flew home early to give them time to grieve in peace. Expedia refused to refund the $500 return flight OR the extra 2 days for the enterprise rental car that I turned in early. I was able to speak to the hotel manager personally and she approved a full refund for the 2 extra days for the hotel.
So if life happens, please note that these people DO NOT CARE. You will be on the phone for hours with reps in India who are barely understandable and work at a snail’s pace. Expect 2-3 hours on the phone if plans change and that you WILL NOT get a refund, Expedia is a SCAM. NEVER AGAIN!!!

HIDDEN FEE SCAM!
Expedia showed me a total price in the booking confirmation and mentioned there is no hidden fee. And I booked the hotel with a credit card. However, after I stayed in the hotel, the hotel charged my extra fees for using credit card. This was never mentioned to me throughout the booking until the very last minutes I checked out and asked for a receipt. I complained to Expedia and they tried to confuse me that this is a fee that the bank charges, which is completely not true. This is a fee the hotel added to the total themselves. My bank does not charge any fee. It is just a trick to confuse foreigners so that they can charge extra fees. I contacted my bank and disputed the charge successfully, they charged back the money Expedia received. Expedia's behavior actually violate FTC law on hidden fees: all fees must be disclosed to the customer before the transaction. So this is just a targeted scam they try to pull on anyone they think might be a foreigner and does not know the US FTC consumer laws. Look it up if you experienced this!

Dear European Commission, Advertising Standards Agency and Consumer Protection Bureau,

Expedia is enganging in willfull and deceptive false advertising by hiding high deposits that will be charged to consumers upon their arrival to properties.

In their terms and conditions Expedia writes "Property may charge deposit for incidentals" implying that it is not even a given a that any deposit will be charged and deceptively hiding the real extortionate deposit amount to deceptively mislead customera into a trap.

Expedia caused me 450gbp in taxi expenses and instead of compensating me their agents not only LIED that these terms and conditions are legally valid, they tried to absolve themselves of any responsibility.

Expedia and their properties are active, malociously, criminally and fraudulently falsely advertising and hiding high deposits so they can dupe customers into booking and then accost them with extortionate, previously undisclosedd, high deposit fees upon arrival.

Expedia and their properties are active, malociously, criminally and fraudulently falsely advertising and hiding high deposits so they can dupe customers into booking and then accost them with extortionate, previously undisclosedd, high deposit fees upon arrival.

In addition to this when contacted for compensation Expedias Agents actively aid and abett this fraud and bait and switch and fraud in collusion with their rogue hotels.

They owe me 450gbp in damages which we will be taking them to court for and I highly advise you to fine them and their hotels severely for their fraudulent and criminal business practices.

This is a criminal company that needs to be shut down.

Booked flight from Manchester to Helsinki - they cancelled it and apparently processed a refund that never arrived. The customer service team said on 22nd May it has been refunded, which it hasn't as per 05/06 and refused to help any further.

I have now initiated a chargeback from my bank. First and last time I book via Expedia. Quick to take money, but haven't delivered on the flights or refund, Bad Expedia!

I would suggest looking at expedia for the flights you want and then book direct with the airline.

Just scrolling down the plethora of similar issues it paints a picture of a company that doesnt really operate effectively as a business. I had to go quite far for a review with more than one star. You might as well stay at home because it appears they dont really do travel, or instead enjoy booking you mutiple un-needed rooms.

They cant even be arsed responding to any of these concerns either it would seem. Must be run by politicians!

I booked my trip through Expedia because I thought it would be simple and convenient. Before booking, I specifically checked whether my luggage would be transferred all the way to my final destination. Since this was a very long journey and I was traveling with four pieces of luggage, I wanted to avoid having to collect and recheck bags between flights.

I noticed there were other flight options that required self-transfer of luggage, and I intentionally avoided those. However, when I arrived at the airport for check-in, I was informed that I would have to collect all of my luggage, carry it between flights, and check it in again myself.

Had this information been clearly disclosed during the booking process, I would have chosen a different itinerary or booked elsewhere. Convenience was one of the main reasons I selected this booking.

I contacted Expedia to explain the situation and express my concerns that this important information was not clearly communicated. Unfortunately, they refused to help and showed little interest in resolving the issue. I was left feeling completely on my own.

After researching further, I discovered that many other customers have reported similar experiences involving unclear booking information and a lack of support when problems arise. In my case, the missing information completely changed the nature of my trip and created significant stress.

This will be my last time using Expedia. Based on my experience, I strongly recommend booking directly with the airline or using a more reputable travel provider. If something goes wrong, you may find yourself with very little support.

The customer service I received was among the worst I have experienced. Consider this a warning to other travelers: everything may seem fine when you make the booking, but if there is a problem later, you could be left to deal with it entirely on your own. Avoid this company if reliability and customer support are important to you.

I am extremely disappointed with my experience booking through Expedia. The listing stated that breakfast was included and that the room could accommodate up to six people. However, when I arrived at the hotel, I was told that breakfast was not included. The room itself only had one full-size bed and a small couch, making it impossible to comfortably sleep six people as advertised.

When I contacted Expedia for assistance, I was placed on hold for a long time only to be told that nothing could be done. Neither the hotel nor Expedia took responsibility for the inaccurate information provided during booking.

I booked based on the amenities and room capacity advertised, and what I received was completely different. Due to this poor customer service and misleading information, I will never book through Expedia again. I will also be sharing my experience with friends and family and advising them to use other booking services.

73424041343475 I went through Expedia for a round trip flight from LAX to Tokyo and a 4 night stay in the Tokyo Grand Hyatt. I booked through their website and because its very poor design, when I confirmed the reservation and paid with my credit card 15 minutes later, it was charged for TWO rooms, same nights, same hotel, same 2 people. When I saw the $4080 bill (it should have been $2040) show up on the screen confirming the $4080, I immediately contacted Expedia and told their software had booked me twice. Even though my stay was 6 months away, and I contacted the hotel an hour later, the Hotel refused to cancel my second duplicate reservation and charged me for two rooms. Expedia, whose fault this was, refused to give me a refund and was not helpful. I had travel insurance recommended and arranged by Expedia and requested a refund of the duplicate room and they refused, so I am out $2040. Expedia should have covered this because their website should not have booked 2 identical rooms for the same 2 people the same night in the same Hotel. I will never book through Expedia again, their personnel were rude and incompetent and I will never stay at a Hyatt again. Do not buy trip insurance, it is a scam, they will always find an excuse not to pay.

I used to use them a lot, but during my recent trip to Europe I couldn’t pick up my rental car because my company credit card didn’t have my name on it. The rental desk couldn’t help me, so I contacted an Expedia agent and asked for credit toward a future flight or stay since I never received the service I paid for.

The agent told me there would be no help, no credit, and that I would still be charged for a service I didn’t get. So that’s another lost customer. I didn’t receive the service, and in the end I had to walk to the bus station — which, thankfully, accepted my form of payment.