Mit XPert PDF ist man auf der sicheren Seite, was dieses Thema betrifft. Der Support ist auch sehr seriös und sofort hilfsbereit. Trotz 1000 Anfragen wurde mein Problem binnen 24 Stunden gelöst. So... See more
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The product is good, though it pushes you into a subscription ... no escape from those ! But this review is about the excellent after-sales, on the support line. I mistakenly subscribed twice, over... See more
am delighted with Expert PDF Pro and its customer service. I asked a question regarding my customer account. I received a response within 24 hours. I have been using Expert PDF Pro for years. I now... See more
Company replied
Close to instantaneous reply stating reception of request. First reply within 36 hours which is understandable due to main office location. And on and on and we Thank You for prompt following repli... See more
Company details
About Expert PDF
Written by the company
Expert PDF
Your Ultimate PDF Solution
Expert PDF provides a powerful and intuitive solution for all your PDF needs. Whether you need to create, edit, convert, or secure your PDFs, Expert PDF offers a comprehensive suite of tools designed to enhance your document management experience.
With Expert PDF, you can easily create PDFs from various file formats, edit your PDFs with advanced editing features, convert PDFs to and from other formats, and sign your contracts, invoices and other documents electronically, even remotely! Our user-friendly software is built to improve productivity and streamline your workflow.
Discover the advantages of Expert PDF and transform how you handle your documents. Our sophisticated interface and powerful features ensure you have everything you need to manage your PDFs effectively and securely.
Explore Expert PDF today and see how our solutions can simplify your document tasks and boost your efficiency.
Contact info
Rue Berthelot, 2, 92400, Courbevoie, France
- https://support.expert-pdf.com/hc/en-us
- expert-pdf.com
4.1
Great
690 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aktivation expired after Hardwareupgrade
After a Hardwareupgrade recogniced, my Expert PDF-Version isn't longer aktivatet. One day later I got a new key by the support-team. Everything worked fine!
Thank you!
October 19, 2021
Unprompted review
Reply from Expert PDF
Hello Thomas,
Thank you for sharing your positive experience with our support team, we are happy that Expert PDF was successfully reactivated on your PC.
Candice was REALLY wanting to please
Candice was REALLY wanting to please, but I just wanted a refund.
She was insistent, but very polite, not at all overbearing.
October 14, 2021
Unprompted review
Reply from Expert PDF
Hi George,
Thank you for taking the time to give us 5 stars on Trustpilot and for sharing your positive experience with our support representative, we are very happy to know it. In case you still need help with the refund, just let us know and we will follow up to assist you with it.
Got help just within minutes the…
Got help just within minutes the experience is great
October 11, 2021
Unprompted review
Reply from Expert PDF
Hi Nizam,
Thank you for letting us know you are happy with the quick support you received. We appreciate your feedback a lot
My experience with the support staff at Expert Pdf…
My experience with the support staff at Expert Pdf were very helpful in addressing my issue and concern. I'm used to getting passed off to one rep after the other when dealing with customer service but not this time. i was able to get a fast response and my problem was handled immediately. I'm very thankful and wish other companies would follow their standard of customer service. I give 5 stars.
October 11, 2021
Unprompted review
Reply from Expert PDF
Hi Allison,
We want to thank you for taking the time to rate our support and leave us feedback. We are glad to hear your question was handled quickly and efficiently
Changing my PC and loosing my licence
I faced a problem when changing my old PC for another new one. Unfortunately the Expert PDF licence went away with the old PC. I lauched a bottle in the sea asking the support and I was really very very happy to get quicly a solution. You were great and your product is very great too.
October 6, 2021
Unprompted review
Reply from Expert PDF
Hello,
Thank you for sharing your positive feedback on our support team, this is really great that your license transfer issue was resolved promptly and effectively.
Impossible to activate on line
Impossible to activate on line. Got remote help from Simon Cole great. Love the programs.
October 5, 2021
Unprompted review
Reply from Expert PDF
Hi Eddy,
Thank you for letting us know that our tech representative helped you to activate the program successfully, we are really happy to know it!
It's not possible to log in in my…
It's not possible to log in in my account or to get the new offer. Krömer
September 27, 2021
Unprompted review
Reply from Expert PDF
Hello Kunde,
Thank you for letting us know that you are having trouble signing in to your Expert PDF account. We will be glad to help you with this. We have sent you a request for your contact information using a Trustpilot tool. Please follow up and we will create a new support case for you.
Transfering Expert PDF to a new PC
I've got an new PC and attempted to transfer Expert PDF from my old one. I had not problem with Microsoft's Windows. They helped me witthout further questions. But not so with Expert PDF. They even told me that my Version of this program will no longer be supported, and I should buy a newer one. That means, I lost all my rights overnight. Isn`t that a lovely experience?
September 22, 2021
Unprompted review
Reply from Expert PDF
Hello Klaus,
Thank you for reaching out to us and for letting us know that you want to transfer your license from the old computer to a new one. We will surely look into your situation. We want you to have only a positive experience with our services.
We have sent a request for your contact information. Please follow up and we will create a new support case and will check your license.
good software - Reinstallation with error
I have moved to a new laptop. Support was initially very helpful and sent me a link to install, The reinstallation of Expert 11 does not work. Now I'm waiting for two weeks for the solution to fix the error. Too bad, I was very happy with the program so far
September 22, 2021
Unprompted review
Reply from Expert PDF
Hello Petra,
Thank you for reaching out to us and for letting us know that you want to transfer your license but there appeared some issues with this. We will surely investigate it and see how we can make it faster for you.
We have sent you a request for your contact information. Please follow up and we will create a support case for you.
EXPERT PDF IS JUST MORE THAN GREAT
EXPERT PDF IS JUST MORE THAN GREAT. THEY ARE WONDERFUL. I DONT HAVE WORDS TO DESCRIBE THEIR KINDNESS AND SINCERERITY. THEY ARE JUST ABOUT PLEASING THE CUSTOMERS. THEY ARE KIND IN WORDS AND IN ACTIONS. I DONT THINK THEY SEE THIS AS BUSINESS AS USUAL. THIS IS BUSINESS BEYOND NORMAL. I SERIOUSLY RECOMMEND EXPERT PDF ANYTIME ANYWHERE. I WILL GIVE THEM 10 STARS.
September 22, 2021
Unprompted review
Reply from Expert PDF
Hello Samuel,
Thank you for rating our services and for giving us such an amazing review. We are glad to hear that you are satisfied with our customer support and with our company. Thank you for recommending it to everyone. We appreciate your kind words
Thank you for your quick and helpful…
Thank you for your quick and helpful response!
September 20, 2021
Unprompted review
Reply from Expert PDF
Hi Filiadis,
We appreciate you taking the time to rate our service, we are glad to know you are happy with our support team response.
Very useful
I've been using the program for a year. I am satisfied and can recommend.
September 19, 2021
Unprompted review
Reply from Expert PDF
Hello Isil,
Thank you for letting us know that your Expert PDF program is was deactivated after the renewal. We will be glad to look closer into this case and assist you properly. We have sent a request for your contact info with a Trustpilot tool. Please follow up and we will create a new support case for you
I had trouble activating and setting a…
I had trouble activating and setting a new program to default, but the support solved my problem.
September 19, 2021
Unprompted review
Reply from Expert PDF
Hello Brad,
Thank you for sharing your experience with our support team, we are glad to know our team helped you to activate Expert PDF and set it as a default app
Helpful support team
I purchased Expert PDF and downloaded it to my computer. My Internet connection must have been very slow so the download was not very successful. I requested assistance from the support team and I received a quick response from them. The initial solution proposed was not good for me and due to a lot going on in my environment, I wrote it off. The support team were persistent in their desire to help me and sent me a number of reminders and this presented a human touch. They did find a good solution for me and I was able to download it easily and install it on my computer. I still have a lot to learn about the functions however I would not hesitate to recommend this product to any intended purchaser. Thank you support team. Stewart Simpson in Zambia
September 18, 2021
Unprompted review
Reply from Expert PDF
Hello Stewart,
We greatly appreciate the time you spent sharing your experience with our service. We are glad to hear our support team helped you to install Expert PDF on your computer
Flexible and friendly
I wanted to move my licence for Expert PDF from a PC to a Mac. While this was not possible, I was given a good deal on a Mac Professional version and the licence was adjusted to cover the time left on my PC licence. I was treated with patience and respect. I recommend the Company.
September 18, 2021
Unprompted review
Reply from Expert PDF
Hello,
We appreciate you taking the time to rate our service and share your experience with our support. We are glad to hear that you are satisfied with your new license. Thank you for recommending our company.
Lack of support
Had a DVD of an older version and asked for an installer as latest pc doesn’t have a bad slot. Just got a ‘sorry we don’t support that version anymore, would you can pay to upgrade to the latest version?’
September 18, 2021
Unprompted review
Reply from Expert PDF
Hello Mark,
Thank you for letting us know that you wanted to transfer your old license but were unable to do it. Thank you for sharing your feedback on our support. We will investigate your case.
We have sent you a request for your contact information. Please follow up and we will start a support case where we will see how we can resolve your inquiry.
Thank you for the fast and speedy…
Thank you for the fast and speedy response and assistance. Great service
Warm Regards
Clare
September 16, 2021
Unprompted review
Reply from Expert PDF
Hi Clare,
Thank you for taking the time to evaluate our services! We are happy that you were answered quickly and your issue was resolved.
Excellent aftersales service
Excellent aftersales service. Having replaced my hard drive, I required to re-instell the Expert pdf software.
Bright intellegent reply with all the links and data needed, by return email.
The software works well, and comes in very useful.
September 13, 2021
Unprompted review
Reply from Expert PDF
Hello Photoking,
Thank you for sharing your positive experience with Expert PDF, we are happy you successfully reinstalled the license and that you are satisfied with our services.
Very helpful
Very helpful staff who were able to provide me with required receipts in a quick professional manner
September 10, 2021
Unprompted review
Reply from Expert PDF
Hello John,
Thank you for letting us know that you are satisfied with our agent's performance. We appreciate your feedback.
Just subscribed to Expert PDF
Just subscribed to Expert PDF. Couldn't work out how to carry out what turned out to be a straightforward task! Megan Responded quickly and guided me through the procedure.
September 9, 2021
Unprompted review
Reply from Expert PDF
Hello Dave,
We appreciate you taking the time to rate our service and to let us know that our agent did a great job and resolved your inquiry.
Should you need any assistance, please let us know. Our support team will be happy to help you.
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