I ended up paying almost double what the website told me, and they never show the total cost including taxes upfront; you only find out about the taxes when you pay for the flights. Also, they changed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was attended by Elisa Garcia. She provided excellent service, was very friendly, spoke Spanish very well, explained everything clearly, and guided me on what to do. She was always ensuring that the... See more
Company replied
I had a fantastic experience with Ray. From the moment he reached out, he was friendly, attentive, and incredibly helpful. He listened to my concerns, responded promptly, and went above and beyond to... See more
Well I had a good experience because after I book online and could not proceed I contract the agency and message with Lucia Sanchez and that agent stay online with me assist and book new flight for me... See more
Company replied
Company details
Written by the company
Estamos en el mercado que atiende a una gran cantidad de clientes acumulando recuerdos, alegría y recuerdos imborrables. Nuestro aforismo es brindar la mejor perspectiva a nuestros clientes a un costo asombroso con la ayuda de nuestra inmensa organización y experiencia en todo el mundo. Nuestra motivación son nuestros clientes, cuyos deseos nos dan la voluntad de llevarlos al lugar más lejano del Globo. Ofrecemos alas a tus fantasías y las transformamos en realidad que permanece contigo toda tu vida en el recuerdo. Seguimos transmitiendo actualizaciones de viajes, ofertas, avisos y mucha más información sobre viajes. Respaldamos que todos deben viajar una vez al año con su presupuesto deseable al destino de sus sueños. Reunimos a nuestros expertos en viajes para apoyar y guiar a todos los pasajeros y clientes, para brindarles la mejor asistencia 24x7, con los menores cargos.
Contact info
SAS 169 Department City/Municipality, Bogota DC, Colombia
- +1-682-255-8959
- customerservices@expertosenvuelo.com
- expertosenvuelo.com
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Expertosenvuelo.com
Dear Juan,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Expertosenvuelo
Advertisement
Review about Rico
The agent Rico Martinez was very kind the service was really good. He helped me a through the whole process of my purchase of my ticket.
October 15, 2024
Unprompted review
Reply from Expertosenvuelo.com
Dear TGT,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Expertosenvuelo
👍🏼 good job
Rey Romero, help me really good with this process. Good job
October 28, 2024
Unprompted review
Reply from Expertosenvuelo.com
Dear Abigail,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Expertosenvuelo
Nathan was helpful
October 25, 2024
Enrique was very helpful.
August 29, 2024
Unprompted review
Advertisement
scam
scam, they offer a price and the call you to tell that the full price is the double and you should pay that or you will go to loose the first amount
October 16, 2024
Unprompted review
Reply from Expertosenvuelo.com
Estimado Maximo,
Lamentamos los inconvenientes ocasionados. Su solicitud ha sido elevada a las autoridades superiores y nuestro equipo revisará los detalles de su intercambio con nuestros agentes para analizarlo y brindarle una solución. Si tiene más información para compartir, envíenos un correo electrónico a customerservices@expertosenvuelo.com o llámenos directamente al +18456525521.
Saludos cordiales,
Expertosenvuelo.com
Ray experience survey
Ray has provide me an excellent support for all my questions and situations.
October 16, 2024
Unprompted review
Excellent service enrique gonzalez
August 13, 2024
Unprompted review
This is a 0 star service. SCAMMERS
This is a 0 star service.
This Company is a scam/ FRAUD.
I repeat a total SCAM.
DO NOT BOOK WITH THEM. You get a lot of turn around in which they triple the cost that you see when booking and it is not refundable in the end. They ask for your card information over the phone including your 3 digit security, PLEASE USE THE DIRECT AIRLINE OR SOME OTHER TRUSTED SOURCE. Research these agencies before you book with them. Very bad experience and will repost on social media platforms until they value US customers.
October 5, 2024
Unprompted review
Reply from Expertosenvuelo.com
Dear Beverly Stewart Spence,
We regret the inconvenience caused.Your request has been escalated to higher authorities and our team will review the details of your exchange with our agents to look into the same and provide you a resolution into this. If you have any further information to share, please email us at customerservices@expertosenvuelo.com or call us directly on +18456525521.
Best Regards
Expertosenvuelo
Advertisement
Reply from Expertosenvuelo.com
Dear Customer,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Expertosenvuelo
Mouvais experience avec NOE DIVIT
September 26, 2024
Unprompted review
Reply from Expertosenvuelo.com
Cher Jessica,
Nous regrettons la gêne occasionnée. Veuillez partager plus de détails à l'adresse customerservices@expertosenvuelo.com afin que nous puissions examiner la situation et vous proposer une solution. Nous vous assurons que nous vous aiderons une fois que nous aurons des informations sur le problème/l'expérience avec nous
Cordialement
Expertosenvuelo
Great service!
September 30, 2024
Unprompted review
Reply from Expertosenvuelo.com
Dear Anna,
We are happy we could help you out.
Thanks for being our customer.
Regards
Expertosenvuelo
Reply from Expertosenvuelo.com
Estimada Marco Calderon,
Muchas gracias por tomarse el tiempo de escribirnos una excelente reseña. Lo apreciamos. Es un gran estímulo para el personal cuando recibe una buena reseña y siente que se valoran sus esfuerzos.
Saludos cordiales
Expertosenvuelo
Advertisement
Reply from Expertosenvuelo.com
Dear Customer,
We are happy we could help you out.
Thanks for being our customer.
Regards
Expertosenvuelo
Excelente servicio MACARIO MARTINEZ
Excelente servicio MACARIO MARTINEZ
September 26, 2024
Unprompted review
Reply from Expertosenvuelo.com
Estimado Wendy,
Muchas gracias por tomarse el tiempo de escribirnos una excelente reseña. Lo apreciamos. Es un gran estímulo para el personal cuando recibe una buena reseña y siente que se valoran sus esfuerzos.
Saludos
Expertosenvuelo
Tube una exelente atencion del senor…
Tube una exelente atencion del senor Macar8o Martinez
September 24, 2024
Unprompted review
Reply from Expertosenvuelo.com
Estimado Mariitza,
Muchas gracias por tomarse el tiempo de escribirnos una excelente reseña. Lo apreciamos. Es un gran estímulo para el personal cuando recibe una buena reseña y siente que se valoran sus esfuerzos.
Saludos
Expertosenvuelo
Advertisement
Service is exceptional and a special…
Service is exceptional and a special thanks to Ray Romero for his help and his patience. Definitely someone you should ask for the service that you need 👌
September 22, 2024
Unprompted review
Avoid this company
Stay away from this company for your peace of mind it's not worth it. AVOID AT ALL CAUSE, Marco I will not change my reviews your company should be opened to feedback.
September 19, 2024
Unprompted review
Reply from Expertosenvuelo.com
Dear Customer,
We really regret that we were not able to satisfy you with our services. The fares selected for your tickets were special fares which were unfortunately unconfirmed by the airlines by the time your booking was completed. However, we make sure that no payment has been charged. If you have more information to share kindly mail us at customerservices@expertosenvuelo.com or call us directly at +18456525521.
Regards
Expertosenvuelo.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.