Expotur Reviews 

88
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including guides, translators, and cooks, for their knowledge, attentiveness, and professionalism, making interactions enjoyable and supportive. The overall organization of the tours is frequently highlighted, with many appreciating the smooth operations and excellent attention to detail from start to finish. People also felt well taken care of, with staff going above and beyond, even assisting those who became ill. The quality of the food, comfortable camps, and thoughtful breaks were often mentioned as contributing significantly to the positive and memorable adventure. Consumers highly recommend the experience, noting the excellent service and overall high standards.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, attentiveness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional organization and smooth... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent organization, food, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers calling it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an incredible time on the 4 day lost city trek. Everything ran so smoothly from start to finish from being collected from our hostel to the very end. Our guides Carlos and Antonio played a massi... See more

Rated 5 out of 5 stars

Our four-day tour to the Lost City was a unique and wonderful experience thanks to our wonderful guide Jose, our translator Isidor, and the fantastic cook Camila! We felt well looked after at all time... See more

Company replied

Rated 5 out of 5 stars

Had an amazing time with tourguide Ariel 'Pollo', translator Sophia and the support staff. Everything was well organized, neat and everything else needed for a great experience. Food was delicious and... See more

Company replied

Rated 5 out of 5 stars

It was an amazing tour! Diego (guide), Justin (translator) and Jainer (chef) were all so great! Extra special shout-out to Justin who was super connected to the group and ensured every person was havi... See more

Company replied


Company details

  1. Tour Operator
  2. Sightseeing Tour Agency
  3. Tour Agency

Written by the company

We are a local tour operator, dedicated to providing meaningful travel experiences in the diverse natural scenarios in and around the city of Santa Marta and the Colombian Caribbean Region, highlighting among these, the tour to Lost City. We work hand in hand with indigenous and rural communities through sustainable community-based tourism, generating dignified and well-paid employment, respecting the environment and the customs of the locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(88)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The guides were great

The guides were great! Good food. This is a hard hike. Don't do it unless you are in very good shape.

May 21, 2024
Expotur logo

Reply from Expotur

Hi Edward 👋😁, we are very happy to hear that you enjoyed this incredible adventure in the Lost City, thank you very much for choosing Expotur and leaving us your comment 🫡🍃

Advertisement
Rated 5 out of 5 stars

Great experience

Isidro, ariel and emiro where great. The tour was tough but great. I am in colombia for a while now and it was the highlight of my trip so far.

May 21, 2024
Expotur logo

Reply from Expotur

Hi Jelmer Jonathan 👋😃, thank you for your comment, it is our pleasure to know that your experience was great despite the challenges and that it has been one of your best experiences in Colombia. Thank you very much for choosing Expotur to enjoy this great adventure to the Lost City 🤗🌱

Rated 5 out of 5 stars

Incredible experience

The kindness and knowledge of the guide Sixto, translator Aldair and cooker Oesneider. The organization was perfect!

May 24, 2024
Expotur logo

Reply from Expotur

Hi Maria Victoria! 👋😊 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 🥾🌿

Rated 5 out of 5 stars

5 Star Service

Had a wonderful time on the 4 Day Lost City trek. From the time I booked the tour and arranged for pickup, there was constant communication from the company. The guides were also fantastic, Jose N and the translator Jose R really worked together as a team and were very knowledgeable. The accommodations were also comfortable and the food was delicious and substantial. Thank you everyone I had a wonderful time!

May 27, 2024
Expotur logo

Reply from Expotur

Hi 👋👋, thank you for your comment, it is our pleasure to know that your adventure was wonderful and that our team was able to offer you an incredible experience, thank you for choosing Expotur to enjoy this great adventure in Lost City 💪💚

Rated 5 out of 5 stars

amazing trek

amazing trek, amazing facilities and an amazing group of guides - Ariel the guide, Carlos the translator, and ledsy the cook were all great and deserve a raise.

May 15, 2024
Expotur logo

Reply from Expotur

Hi Justin! 👋😃 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 😊🍃.

Advertisement
Show reviews in all languages. (88 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look