Express Estate Agency Reviews 

5,230
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable during every conversation, making interactions pleasant. People often mention that the team provides clear, regular updates and ensures a completely seamless process from start to finish. Some reviewers were not happy with the communication, mentioning that phone calls frequently went unanswered and mailboxes were full. A few other people also felt that messages and emails were occasionally ignored when they tried to follow up on their enquiries. Despite these frustrations, consumers generally appreciate the initial advice and positive support offered throughout the journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, helpful, and... See more

Service

Customers had positive experiences with service, describing it as organized, helpful, and professional... See more

Customer service

Clients share positive opinions on customer_service, noting that agents are supportive, responsive, and... See more

Response time

People report positive experiences with response times, highlighting prompt communication and regular... See more

Customer communications

Reviewers share mixed feedback about contact experiences with the company. Many consumers report frustration,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goergia has been an absolute superstar from start to finish without her I don’t know where I would be she is a asset To your company I would say she is higher then a 5 star if I ever had to go throu... See more

Company replied

Rated 5 out of 5 stars

Everything that I needed to know was that explained clearly & concisely. I was given a clear understanding of the research carried regarding our location and what properties we sold recently. Due to y... See more

Company replied

Rated 5 out of 5 stars

Faela was very friendly and professional. Gave some good, interesting advise. We will be looking to go ahead and use her services in due course. Only down side was trying to see information on a phone... See more

Company replied

Rated 5 out of 5 stars

Nick thoroughly explained why we are not reaching the right audience to sell our house. He gave some really good advice and we could see the benefits of placing our house on the market using both dome... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Do you want to sell your house — and not just be on the market? Proudly built upon great service, great success and no sale no fee – by choosing the Express Estate Agency, you will benefit from a very progressive, forward-thinking, proactive and nationwide Estate Agent that offers enormous advertising for your property, a 24/7 Enquiry Line and only deals with buyers in a position to proceed. We can help everyone and selling your home doesn't need to be a long, drawn-out and painful experience. Whether you are just wanting to sell, and don't want the trauma of 6-12+ months on the market, (with endless viewers who may simply be wasting your time), or if you are in need of a faster sale, we have the solution that will suit your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(5,230)

579 reviews in the last 12 months

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Rated 5 out of 5 stars

The team were reponsive and professional

July 13, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review. We're delighted to hear that you found the team responsive and professional.

Your kind feedback means a great deal to us, and we're pleased we could provide you with a positive experience. Thank you for taking the time to share your review, and we wish you all the very best.

Jess 🏠

Rated 4 out of 5 stars

Easy to deal with!

July 15, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Nati. We're delighted to hear that you found us easy to deal with.

We really appreciate your kind feedback and are pleased we could make the process a positive one.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

It was presented in a professional way…

It was presented in a professional way and Lana was well prepared and answered all my questions satisfactorily

July 15, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Mac. We're delighted to hear that you found the appointment professional and that Lana was well prepared and able to answer all of your questions.

We've passed on your kind words to Lana, who said it was a pleasure speaking with you. Thank you again for taking the time to share your experience, and we look forward to assisting you further whenever you're ready.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

This lady is a asset to express estates…

This lady is a asset to express estates she help me through some tricky situations and I can’t thank her enough she was top notch in everything she did if I had a problem I got intouch with her she help me straight away deserves a massive pay rise. For her work for the company I’ll never forget her thanks for everything Goergia

July 14, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your wonderful review John. We're absolutely delighted to hear how much of a positive impact Georgia had throughout the sale of your home.

We've shared your wonderful feedback with Georgia, and she said it was a pleasure to assist you. She'll be truly touched by your kind words and especially pleased to know that her support helped you through the more challenging moments.

Thank you again for your thoughtful comments and recommendation. We wish you all the very best for the future and hope you enjoy this exciting new chapter.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Good customer service

Ben listened to what i had to say and provided a comprehensive summary of options.

July 14, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your lovely review Elaine. We're delighted to hear that Ben took the time to listen to your needs and provide a clear and comprehensive overview of the options available.

Ben will be delighted to receive your kind feedback. Thank you for taking the time to share your experience, and we wish you all the very best moving forward.

Jess 🏠

Rated 4 out of 5 stars

Friendly service and help from James…

Friendly service and help from James and Ryan.

July 14, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Liam. We're delighted to hear that you received friendly service from James and Ryan throughout your purchase.

We've passed on your kind words, and both James and Ryan said it has been a pleasure assisting you with securing your new home. Congratulations on having your offer accepted, and we wish you all the very best as you move towards completion.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Faela was very friendly and…

Faela was very friendly and professional. Gave some good, interesting advise. We will be looking to go ahead and use her services in due course. Only down side was trying to see information on a phone. Wish I had been advised earlier to use a laptop. Communication before the call was good but maybe a day earlier would have been better to be prepared.

July 14, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your kind words and feedback Christopher. We're delighted to hear that you found Faela friendly, professional, and knowledgeable, and that her advice was helpful. Faela said it was a pleasure speaking with you, and she looks forward to assisting you when you're ready to move forward.

We also really appreciate your constructive, valuable feedback, and we'll certainly take it on board as we continue to improve our service.

Thank you again for taking the time to share your experience, and we look forward to working with you in due course.

Jess 🏠

Rated 5 out of 5 stars

We engaged Express for the sale of our…

We engaged Express for the sale of our house June 2026 based on a previous purchase we'd made via them. And happy we did. The agents are switched on, responsive and supportive. Particularly we had good relationships with Georgia Corrigan and James Latham. We had a very speedy sale, and were delighted with the whole process. Georgia called us and kept us up to date and conveyed messaging professionally and efficiently. We would not hesitate to recommend Express, based on excellent customer experiences. Well done all.

June 29, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review and for taking the time to share your experience Caroline.

We’re delighted to hear that you chose Express again following your previous purchase with us, and we’re so pleased that we were able to provide the level of service you expected. Georgia and James will be thrilled to hear your kind words, and especially that their communication, support, and professionalism helped make the process such a positive experience for you.

It was a pleasure assisting you with the sale of your home, and we truly appreciate your recommendation. Thank you again for placing your trust in us, and we wish you all the very best for the future.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Very impressionable young lady

Very impressionable young lady. Answered all my questions/concerns with confidence & am looking forward to working with this company.

July 13, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your review Lacey. We really appreciate your kind words and look forward to supporting you throughout your property journey.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

Daisy was polite and informative.

Daisy was polite and informative.
I havent made up my mind yet but im happy with the call and the pitch

July 13, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Matthew. We're pleased to hear that you found Daisy polite, informative, and helpful.

We understand that it's an important decision, and there's no pressure to decide straight away. Whenever you're ready, Daisy and the team will be here to answer any questions and help however we can.

Thank you again for your kind feedback.

Jess 🏠

Rated 5 out of 5 stars

Amy was very patient with me and…

Amy was very patient with me and explained most of what your company might well be able to do to help us sell our house. She was very clear about the avoiding a cash sale,
Excellent. I will be contacting her shortly with our decision.

July 10, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review Lois. We're delighted to hear that Amy took the time to explain your options clearly and that you found her advice helpful.

Amy will be so pleased to know that her patience, clear communication, and guidance made a positive impression.

We look forward to hearing from you when you've made your decision and would be delighted to help you on your property journey.

Thank you again for your kind feedback,

Sam 🏠

Rated 5 out of 5 stars

Useful advice offered

I spoke with Ben who gave some useful advice regarding more effective marketing of my property.

July 10, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your kind feedback Keith. We're delighted to hear that you found the advice helpful.

Ben was pleased to have the opportunity to discuss your property with you and offer some guidance. We hope the advice proves valuable, and if there's anything else we can help with, please don't hesitate to get in touch.

Wishing you all the very best with your property.

Jess 🏠

Rated 5 out of 5 stars

Polite and always able to contact

Polite and always able to contact. Olivia would chase both solicitors

July 3, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your lovely review Amy. Olivia says it was a real pleasure to assist you in buying your new home, we're delighted that we could be part of such an exciting milestone.

Thank you for placing your trust in us throughout the process. We wish you every happiness in your new home.

All the very best for this exciting new chapter!

Jess 🏠

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable

July 9, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review. We're delighted to hear you found our team knowledgeable. Providing expert advice and guidance is something we pride ourselves on, so your feedback means a great deal to us.

Best Wishes,

Liv 🏠

Rated 5 out of 5 stars

Stacey explained everything clearly and…

Stacey explained everything clearly and precisely...I must admit she did sell it to me...wish I'd heard of you sooner...tks CW..

July 9, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your review Mr Williams.

We're delighted to hear that Stacey explained everything so clearly and made such a positive impression. It's lovely to know you felt confident in choosing us, and hearing you wish you'd found us sooner really means a lot.

We'll be sure to pass your kind words on to Stacey.

Best Wishes,

Jess 🏠

Rated 4 out of 5 stars

Very proactive and consistent

Very proactive and consistently supportive throughout the process so far. Communication was clear, timely, and reassuring, and they handled everything quietly and efficiently without adding any stress. I didn’t give a full five stars only because it’s always nice to put a face to the person you’re working with, but overall the service has been excellent and genuinely appreciated. Thanks Luke Express 👍

July 9, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your wonderful review Diane and for taking the time to share your experience. We’re delighted to hear that Luke has provided such proactive, supportive, and reassuring service throughout the process.

Clear communication and making things as smooth and stress-free as possible are really important to us, so it’s wonderful to know this has been your experience.

We’ll be sure to pass your kind words on to Luke. Thank you again for your lovely feedback, and we’re pleased to have been able to support you.

Best Wishes,

Liv 🏠

Rated 5 out of 5 stars

Total support

The care and consideration we were given by Olivia Bains, she was caring, polite and understanding when the going got tough. She always went the extra mile without being pushed. She is an asset to the company, without her we would have folded.

June 16, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review Victoria. We’re delighted to hear how much care and support Olivia provided throughout your experience.

Olivia always strives to go above and beyond for our customers, and it’s fantastic to hear that her kindness, understanding and dedication made such a difference during what sounds like a challenging time.

We have shared your lovely feedback with her — she’s thrilled to know how much her efforts were appreciated.

Thank you again for taking the time to leave such a thoughtful review.

Wishing you all the best,

Jess 🏠

Rated 5 out of 5 stars

Much appreciated for all the…

Much appreciated for all the information discussed. I have just one request , the service charge (1.5%) appears to be slightly higher compared to other real estate agents. Would be grateful if you could kindly review/Negociate the service charge once more.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

My property got viewings as promised…

My property got viewings as promised and was only on for a few months and sold as promised for the middle of the range of 2 figures and received feedback on these and updates from sales progression while going through the sale but if it meant I would have to go with their solicitors I would go with another estate agent as no stress with sale and viewings but trying to get someone to return your call or even answer your call no way

July 6, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your lovely review Susan. We’re delighted we were able to successfully sell your property and achieve a sale price within the expected range. It’s great to hear that you were pleased with the level of viewings, the regular feedback following each appointment, and the updates you received from our Sales Progression team throughout the process.

We’re sorry to hear that the communication from the solicitors did not meet your expectations. The solicitors are a separate independent firm, and customers are always welcome to use a conveyancer of their choice.

We really appreciate your kind comments about our service and are grateful that you chose us to market your home. We wish you all the very best in your new chapter.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

They are able to answer all my…

They are able to answer all my questions no matter how many times I asked

July 6, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your kind words Ogochukwu. We’re delighted to hear that the team was able to answer all your questions and support you throughout the process.

We’re pleased we were able to get everything agreed for you and move things forward successfully with your house purchase.

We will be sure to pass on your kind words to the team. We really appreciate your feedback.

Best Wishes,

Jess 🏠

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